Customer Service Jobs in Richmond, VA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Pharmacy Customer Service Associate
- Walgreens
- Ashland, VA (12 miles from Richmond, VA)
- 14 hours ago
- Ashland, VA (12 miles from Richmond, VA)
- 14 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In Person- Walgreens
- Midlothian, VA (11 miles from Richmond, VA)
- 1 day ago
- Midlothian, VA (11 miles from Richmond, VA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In Personservice by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
In PersonRetail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people....
In Person- Royal Farms
- Ashland, VA (12 miles from Richmond, VA)
- 6 days ago
- Ashland, VA (12 miles from Richmond, VA)
- 6 days ago
Preferred Prior experience in food service and/or customer service....
In PersonOverall Goal of Position: Provide top-tier service and support to our customers and SBI team. Job Summary: Provides support by processing customer orders, answering inquiries by phone or email....
HybridCustomer Service Representative - Order Processing
- Sauer Brands
- Richmond, VA
- 11 days ago
- Richmond, VA
- 11 days ago
Overall Goal of Position:Provide top-tier service and support to our customers and SBI team. Job Summary:Provides support by processing customer orders, answering inquiries by phone or email....
In PersonSupports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
In Person Part TimeCustomer Service Associate - Temporary
- Walgreens
- Midlothian, VA (11 miles from Richmond, VA)
- 13 days ago
- Midlothian, VA (11 miles from Richmond, VA)
- 13 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In Person TemporaryCollaborates directly with other customer service, purchasing support, and finance operations teammates. Internal Communication Acts as the main point of contact for customer service team....
In PersonCustomer Relations Associate PT
- Bass Pro Shops
- Ashland, VA (12 miles from Richmond, VA)
- 19 days ago
- Ashland, VA (12 miles from Richmond, VA)
- 19 days ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
In Person Part TimeThis customer service focused team member is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping....
In PersonAlterations Customer Service Representative
- David's Bridal
- Richmond, VA
- 28 days ago
- Richmond, VA
- 28 days ago
Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls...
In Person Part Time- DollarTree
- Midlothian, VA (11 miles from Richmond, VA)
- 30+ days ago
- Midlothian, VA (11 miles from Richmond, VA)
- 30+ days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
In PersonSenior Customer Service Representative
- Tailored Brands
- Henrico, VA (12 miles from Richmond, VA)
- 45+ days ago
- Henrico, VA (12 miles from Richmond, VA)
- 45+ days ago
What You Bring: Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day....
In PersonDemographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Richmond, VA
Highest Education Level
Customer Services in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Discretion
- Inbound
- Courteous
- Willingness To Learn
- Bathroom Remodeling
- Dusting
- Asset Protection
- First In, First Out
- Restocking
- Replenishing
- Merchandising
- Customer Support
- Pulling
- Cashier Skills
- Loading & Unloading
- Wellness
- Housekeeping
- Customer Satisfaction
- Retail
- Energetic
- Reimbursement
- Relationship Management
- Decision Making
- Military Background
- High School Diploma
- Driving
- Customer Relations
- Friendliness
- Inventory Management
- Policy Development
- Filing
- Telephone Skills
- Multitasking
- Sales
- Microsoft Excel
- Scheduling
- Staff Supervision
- Teamwork
- Microsoft Office
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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