Customer Service Jobs in Virginia

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 214 Jobs

Benefits Customer Service Representative

  • Hampton, VA
  • 1 day ago
  • Hampton, VA
  • 1 day ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Customer Service Representative

  • Arlington, VA
  • 8 hours ago
  • Arlington, VA
  • 8 hours ago

We are currently seeking an experienced customer-oriented professional to join our team as a Customer Service Representative....

Loss Prevention Customer Service Associate

  • Norfolk, VA
  • 9 hours ago
  • Norfolk, VA
  • 9 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative

  • Arlington, VA
  • 12 hours ago
  • Arlington, VA
  • 12 hours ago

The Arlington County Department of Parks and Recreation is seeking multiple Customer Service Representatives (CSR) to provide customer and facility support at Long Bridge Aquatics & Fitness Center,...

Retail Customer Service Associate

  • Richmond, VA
  • 13 hours ago
  • Richmond, VA
  • 13 hours ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Retail Customer Service Team Member

  • Culpeper, VA
  • 1 day ago
  • Culpeper, VA
  • 1 day ago

Store - DC-CULPEPER, VA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....

Hybrid Customer Service Representative

  • Winchester, VA
  • 1 day ago
  • Winchester, VA
  • 1 day ago

service....

Client Service Representative

  • Leesburg, VA
  • 1 day ago
  • Leesburg, VA
  • 1 day ago

Client Service Representative (CSR) Join a Purpose-Driven, Pet-Loving Team!** **Location: Leesburg, VA (located within The LifeCentre)** Do you love animals and people? Do you thrive in a...

Customer Service Representative

  • Manassas, VA
  • 1 day ago
  • Manassas, VA
  • 1 day ago

Work with customer service supervisor to ensure proper customer service is being delivered. Compile various reports. Focus on Customer Satisfaction. Other duties as assigned....

Customer Service Associate

  • Norfolk, VA
  • 1 day ago
  • Norfolk, VA
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Williamsburg, VA
  • 1 day ago
  • Williamsburg, VA
  • 1 day ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

Customer Service Representative (CCR)

  • Chesapeake, VA
  • 2 days ago
  • Chesapeake, VA
  • 2 days ago

REMOTE WORK AT HOME - DATA ENTRY CLERK / CUSTOMER SERVICE PART TIME / ENTRY LEVEL / START TODAY Hello and thank you for taking a moment to check out our job listing - oh, and be sure to click the apply...

Remote Work

Full Time Telecommunications Customer Service Representative

  • Norfolk, VA
  • 2 days ago
  • Norfolk, VA
  • 2 days ago

What You'll Do We're seeking passionate individuals to join us as Full Time Telecommunications Customer Service Representatives!...

Customer Service Associate

  • Waynesboro, VA
  • 2 days ago
  • Waynesboro, VA
  • 2 days ago

Customer Orders Prepares quotes and enters orders for customers ensuring accuracy of data entry Informs customers of available products, quotes prices and credit terms Estimates date of delivery...

Customer Service Associate (part-time)

  • Elkwood, VA
  • 2 days ago
  • Elkwood, VA
  • 2 days ago

General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking for the convenience store....

Demographic Data for Virginia

Moving to Virginia? Find some basic demographic data about Virginia below.


Local
National
8,631,637
205,142

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
customer service
....................
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Virginia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Virginia offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Virginia
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »