Customer Service Jobs

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 5,404 Jobs

Customer Service Representative

  • Escondido, CA
  • 7 hours ago
  • Escondido, CA
  • 7 hours ago

Were looking for Customer Service Professionals for our San Diego, CA office. This role is for people who want to provide our policyholders the excellent customer service they want and need....

Bilingual Customer Service Representative

  • Marana, AZ
  • 7 hours ago
  • Marana, AZ
  • 7 hours ago

Were looking for Bilingual (Spanish) Customer Service Representatives for our Tucson, AZ office....

Senior Customer Service Representative

  • Grapevine, TX
  • 7 hours ago
  • Grapevine, TX
  • 7 hours ago

Were looking for Customer Service Professionals for our Dallas, TX office....

Experienced Bilingual Customer Service Representative

  • Vail, AZ
  • 7 hours ago
  • Vail, AZ
  • 7 hours ago

Were looking for Experienced (Spanish) Bilingual Customer Service Representatives for our Tucson, AZ office....

Customer Service Representative - FT

  • Miami, FL
  • 17 hours ago
  • Miami, FL
  • 17 hours ago

service....

Customer Service Representative - PT

  • Kansas City, MO
  • 17 hours ago
  • Kansas City, MO
  • 17 hours ago

service....

Customer Service Representative

  • Dayton, OH
  • 20 hours ago
  • Dayton, OH
  • 20 hours ago

CUSTOMER SERVICE REPRESENTATIVE - SEEKING BILINGUAL SPEAKER POSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton,...

Join our esteemed team at Furer Organization as a Customer Service representative! This exceptional opportunity is a remote position specifically open to applicants residing in California....

Remote Work

About the Role The Pharmacy Customer Service Representative is one of the first lines of communication for our patients their family and caregivers healthcare providers and referral sources....

Remote Work

Customer Service Representative

  • Toledo, OH
  • 1 day ago
  • Toledo, OH
  • 1 day ago

As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need....

Customer Service Associate

  • Liberty Township, OH
  • 1 day ago
  • Liberty Township, OH
  • 1 day ago

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...

Customer Service Representative (Bilingual)

  • Laredo, TX
  • 2 days ago
  • Laredo, TX
  • 2 days ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

We're looking for someone who's detail-oriented and caring to handle customer service, clerical work, and interacting with the public....

Client Service Representative - Front Desk

  • Norristown, PA
  • 2 days ago
  • Norristown, PA
  • 2 days ago

About the Customer Service Representative Role: We are looking for a Customer Service Representative to join our growing team!...

Qualifications We're Looking For: Minimum 1 year of veterinary experience preferred or 3+ years customer service experience in other fields....

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Title Synonyms

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Salary for Customer Service Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services offer the following education background
High School or GED
35.8%
Bachelor's Degree
24.7%
Associate's Degree
15.6%
Vocational Degree or Certification
11.9%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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