Customer Service Jobs

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 5,612 Jobs
Gentle Dental

Customer Service Representative - Temporary

At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance....

Horizon Veterinary Specialists

Veterinary Customer Service Representative

Qualifications We're Looking For: Minimum 1 year of veterinary experience preferred or 3+ years customer service experience in other fields....

Gentle Dental

Customer Service Representative

At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance....

TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Schrieber Organization

Virtual Benefits Advisor ( Remote )

Role Type: Full-Time | Entry-Level & Experienced Welcome | FastTrack to Leadership FastTrack to Leadership Stop settling for ordinary. You weren’t built for average. If you're driven, coachable,...

Remote Work

Customer Service Representative

Excellent communication and customer service abilities. Prior experience in insurance or a related field is a plus, but we're also excited to train the right candidate!...

Montebello Veterinary Hospital

Veterinary Customer Service Representative

Company Description Montebello Veterinary Hospital  is the real deal - 45+ years of trusted care, generations of loyal clients, and a team that's all in on making every day count. Our services...

Fil-Tec, Inc.

Customer Service Representative

Join our team at Fil-Tec, Inc., as a Customer Service Representative! We are looking for a dedicated individual with a passion for providing exceptional customer service....

Animal Emergency & Specialty Center of NW Arkansas

Experienced Veterinary Customer Service Representative

  • Springdale, AR
  • 8 days ago
  • Springdale, AR
  • 8 days ago

Job Description Are you a customer service pro with a passion for helping people and their pets?...

Eagle Rock Pet Care

Veterinary Customer Service Representative

Qualifications We're looking for: Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience  preferred Compassionate and calm team player Ability to multi-task Strong...

Bilingual Customer Service Representative

Customer service experience in a professional setting (retail and/or food service customer service is excluded) - minimum two years. 3....

Lowell Rd Veterinary Center

Veterinary Customer Service Representative

Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...

Customer Service Representative (CSR)

  • Augusta, ME
  • 45+ days ago
  • Augusta, ME
  • 45+ days ago

Responsibilities may include, but not limited to: Attend training and Customer Service meetings....

Customer Service Agent - Lihue - Full-Time (5k Sign-On Bonus)

  • Lihue, HI
  • 30+ days ago
  • Lihue, HI
  • 30+ days ago

Position Overview Our Customer Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate....

Bilingual Customer Service Representative

  • Tucson, AZ
  • 27 days ago
  • Tucson, AZ
  • 27 days ago

Bilingual Customer Service Representative Salary: $19.06 per hour / $38,405 annually +10% Bilingual Skill Differential Increase your earning potential!...

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
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Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

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Salary for Customer Service Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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