Customer Service Jobs

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 10,934 Jobs
Horizon Veterinary Specialists

Veterinary Customer Service Representative

Qualifications We're Looking For: Minimum 1 year of veterinary experience preferred or 3+ years customer service experience in other fields....

Liberty Mutual Insurance

Licensed Bilingual Gold Customer Service Representative

We are currently hiring for our Gold Customer Service licensed class starting October 6, 2025....

Remote Work
Tri-Mar Consulting Inc

Customer Service Representative

Position: Customer Service Representative Location: Rochester NY Shift: M-F 8:00am - 5:00pm Pay Rate: $17.00 - 22.00/hr....

Gentle Dental

Customer Service Representative

At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance....

MillerKnoll

Customer Care Representative

Manage and respond to all incoming emails and phone calls related to customer service within the designated region....

Driver / customer service representative

Join Our Team as a Driver / Customer Service Representative! Are you looking for a dynamic role that combines customer service with driving? Look no further!...

Cosmopolitan Staffing Services

Customer Service Representative

Growing manufcturing industrial supply company is currently seeking a detail-oriented and proactive Customer Service Representative to join our client’s team....

Liberty Mutual Insurance

Licensed Gold Customer Service Representative

A minimum of 6 months related work experience is required with customer service experience preferred....

Remote Work
Schrieber Organization

Virtual Benefits Advisor ( Remote )

Role Type: Full-Time | Entry-Level & Experienced Welcome | FastTrack to Leadership FastTrack to Leadership Stop settling for ordinary. You weren’t built for average. If you're driven, coachable,...

Remote Work
Santee Animal Hospital

Veterinary Customer Service Representative

Job Description Are you passionate about animals and providing exceptional customer service?...

Montebello Veterinary Hospital

Veterinary Customer Service Representative

Company Description Montebello Veterinary Hospital  is the real deal - 45+ years of trusted care, generations of loyal clients, and a team that's all in on making every day count. Our services...

Eagle Rock Pet Care

Veterinary Customer Service Representative

Qualifications We're looking for: Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience  preferred Compassionate and calm team player Ability to multi-task Strong...

Lowell Rd Veterinary Center

Veterinary Customer Service Representative

clients and patients warmly upon arrival Maintaining a clean, organized, and welcoming front desk and lobby area Triage client concerns and direct them appropriately Answering phone calls and emails; routing...

Bilingual Customer Service Representative

Customer service experience in a professional setting (retail and/or food service customer service is excluded) - minimum two years. 3....

Senior Customer Service Representative

  • Norfolk, VA
  • 19 days ago
  • Norfolk, VA
  • 19 days ago

Were looking for Customer Service Professionals for our Virginia Beach, VA office....

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
customer service
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Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services offer the following education background
High School or GED
34.0%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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