Customer Service Representative - Order Processing

Overall Goal of Position:Provide top-tier service and support to our customers and SBI team.

Job Summary:Provides support by processing customer orders, answering inquiries by phone or email. Maintain up-to-date customer files, price lists and promotions. Communicates and works cooperatively with account managers and other individuals at all levels within the company. Key Duties and Responsibilities:

Order Management

Receive and process orders from customers by phone, email, and EDIInteract cross functionally with the Transportation, Finance, Manufacturing Operations, and Field Sales departments to ensure timely and accurate execution of ordersVerify pricing is accurate on orders.Provide accurate information regarding availability of in stock items

Customer and Consumer Support

Receive and process inbound consumer inquiries by phone and email.Maintain customer pricing files.Communicate with customers to keep them fully informed about service-related issues.

Sales Support

Generate and interpret sales and shipping reportsMaintain customer files in an organized systemFacilitate the flow of information related to master database records between the customer and SBIInterface with Company product data pools and image repositories as requiredFill a request for samples or sales material when neededAlert sales personnel about issues based on customer interactions

What We Are Looking For:

Personal Characteristics

Professional DemeanorEntrepreneurial drive and the desire to "build a business"Passionate, outgoing, energetic, and results oriented personalityOverall confidence in one's abilities and comfortable communicating the factsSmart, creative and inquisitiveCharacter and Integrity-Does the right thing even when no one is lookingDisciplined approach, and accountable for KPIsNo excuses mindset. Accountable and reliableDependable team player with positive attitudeDetermination/Grit-Pursuit of ExcellencePassion for organization, and attention to detailsPersonal values that mesh with SBI values

Performance History

Documented history of making improvements in assigned work area/responsibilitiesStellar references based on contributions and performance

Demonstrated proficiency in the following Areas

Proficient in Outlook, Word, ExcelExperience with ERP system, preferably PeopleSoftAbility to work and thrive under time constraints and juggle/prioritize responsibilitiesHighly organized and detail orientedExcellent written and verbal communication skillsAbility to work independently, anticipate needs, plan for alternative scenarios and make sound judgment decisionsTeam oriented, collaborative, diplomatic, and flexible

Education & Experience:

College degree or equivalent business experienceExperience in Food Distribution or Sales a plus

What Is In It For You?Our company acknowledges talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

401KMedical/Dental/Vision CoverageVacation, Sick Days and HolidaysFlexible Spending AccountsTuition ReimbursementEmployee and Dependent Life InsuranceVoluntary Disability InsuranceOther Voluntary Insurance Options

Sauer Brands, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.