Customer Service Jobs in Novi, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (10 miles from Novi, MI)
- 14 days ago
- Saturn Printing
- Livonia, MI (10 miles from Novi, MI)
- 14 days ago
Are you a detail-oriented individual with a passion for providing exceptional customer service?...
Office Assistant / Customer Service Representative
- Wixom, MI (3 miles from Novi, MI)
- 1 day ago
- Wixom, MI (3 miles from Novi, MI)
- 1 day ago
The Company: We have partnered with a world-leading engineered surfaces company. The Company manufactures and distributes High-Pressure Laminate, Quartz, Solid Surface, Coordinated TFL and...
Retail Customer Service supervisor
- Lake Angelus, MI (18 miles from Novi, MI)
- 1 day ago
- Lake Angelus, MI (18 miles from Novi, MI)
- 1 day ago
Role models outstanding customer service....
Customer Service Representative-Front Desk
- Whitmore Lake, MI (14 miles from Novi, MI)
- 1 day ago
- Whitmore Lake, MI (14 miles from Novi, MI)
- 1 day ago
This is a full-time, non-exempt position reporting to the Customer Service Department Manager....
Customer Service Representative- Medical
- Inkster, MI (16 miles from Novi, MI)
- 2 days ago
- Inkster, MI (16 miles from Novi, MI)
- 2 days ago
Purpose: The Customer Service Representative (CSR) is responsible for a variety of office tasks necessary to provide medical services at WWFHC....
Customer Service Representative
- Melvindale, MI (21 miles from Novi, MI)
- 2 days ago
- Melvindale, MI (21 miles from Novi, MI)
- 2 days ago
We're seeking a Customer Service Representative to work in Melvindale, MI. Sound good? Take a closer look below....
Customer Care Representative 1
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
Experience: 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation....
Customer Service Representative
- Melvindale, MI (21 miles from Novi, MI)
- 2 days ago
- Melvindale, MI (21 miles from Novi, MI)
- 2 days ago
Apply to be a Customer Service Representative today! 9870375...
Customer Service Representative
- Dearborn, MI (20 miles from Novi, MI)
- 2 days ago
- Dearborn, MI (20 miles from Novi, MI)
- 2 days ago
Help at Home is hiring a Care Supervisor! Starting annual pay rangesfrom $35k-$40K along withpotential quarterly/annual bonuses! Offering weekly pay! Help at Home, LLCis the nation's leading...
Amazon Locker+ Customer Service Associate
- Birmingham, MI (16 miles from Novi, MI)
- 2 days ago
- Birmingham, MI (16 miles from Novi, MI)
- 2 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
- Ypsilanti, MI (19 miles from Novi, MI)
- 3 days ago
- Ypsilanti, MI (19 miles from Novi, MI)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Care Representative - Regional Omnichannel
- Southfield, MI (12 miles from Novi, MI)
- 3 days ago
- Southfield, MI (12 miles from Novi, MI)
- 3 days ago
SKILLS: Excellent customer service skills required. Demonstrated sales skills required....
- Southfield, MI (12 miles from Novi, MI)
- 4 days ago
- Southfield, MI (12 miles from Novi, MI)
- 4 days ago
SKILLS: Excellent customer service skills required. Demonstrated sales skills desired....
Customer Care Representative - Omnichannel
- Southfield, MI (12 miles from Novi, MI)
- 4 days ago
- Southfield, MI (12 miles from Novi, MI)
- 4 days ago
EDUCATION and EXPERIENCE: High school diploma or the equivalent required Minimum of one year of customer service experience required Minimum of one year of MSC customer service experience preferred...
Retail Customer Service Associate
- Taylor, MI (21 miles from Novi, MI)
- 4 days ago
- Taylor, MI (21 miles from Novi, MI)
- 4 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Novi, MI
Highest Education Level
Customer Services in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »