Customer Service Jobs in Novi, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Walgreens
- Lake Orion, MI (21 miles from Novi, MI)
- 5 hours ago
- Lake Orion, MI (21 miles from Novi, MI)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In PersonPharmacy Customer Service Associate
- Walgreens
- West Bloomfield, MI (8 miles from Novi, MI)
- 5 hours ago
- West Bloomfield, MI (8 miles from Novi, MI)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In PersonClient Service Representative - Livonia, MI
- Cadmus
- Livonia, MI (10 miles from Novi, MI)
- 3 days ago
- Livonia, MI (10 miles from Novi, MI)
- 3 days ago
Overview?? Client Service Representative (CSR) - Join the Rose Family?? Compensation: $17.25/hr + commission & full benefits Why You'll Love Working at Rose Rose Pest Solutions isn't just the...
In PersonCustomer Service Associate - Temporary
- Walgreens
- Dearborn, MI (20 miles from Novi, MI)
- 4 days ago
- Dearborn, MI (20 miles from Novi, MI)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In Person Temporary- TTEC
- Dearborn, MI (20 miles from Novi, MI)
- 4 days ago
- Dearborn, MI (20 miles from Novi, MI)
- 4 days ago
The Rewards Guide will be responsible for providing timely, professional and accurate customer service within the contractual customer service metrics....
HybridExperience: Retail sales, customer service or similar experience preferred....
In PersonRetail Customer Service Representative/Cashier
- Micro Center
- Madison Heights, MI (21 miles from Novi, MI)
- 8 days ago
- Madison Heights, MI (21 miles from Novi, MI)
- 8 days ago
We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....
In PersonCustomer Service Representative Specialist
- Genuine Parts Company
- Westland, MI (12 miles from Novi, MI)
- 16 days ago
- Westland, MI (12 miles from Novi, MI)
- 16 days ago
Provides coaching, guidance and direction to less experienced Customer Service Representatives....
In Person- DollarTree
- Ypsilanti, MI (19 miles from Novi, MI)
- 16 days ago
- Ypsilanti, MI (19 miles from Novi, MI)
- 16 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
In Person- DollarTree
- Belleville, MI (20 miles from Novi, MI)
- 18 days ago
- Belleville, MI (20 miles from Novi, MI)
- 18 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
In PersonRetail Customer Service Associate
- FedEx
- Lathrup Village, MI (15 miles from Novi, MI)
- 19 days ago
- Lathrup Village, MI (15 miles from Novi, MI)
- 19 days ago
This customer service focused team member is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping....
In PersonCustomer Service Representative
- Destaco
- Auburn Hills, MI (16 miles from Novi, MI)
- 21 days ago
- Auburn Hills, MI (16 miles from Novi, MI)
- 21 days ago
The company serves customers in a variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors....
In PersonAlterations Customer Service Representative
- David's Bridal
- Taylor, MI (21 miles from Novi, MI)
- 28 days ago
- Taylor, MI (21 miles from Novi, MI)
- 28 days ago
Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls...
In PersonCustomer Service/Retail Associate
- Binsons Medical Equipment & Supplies
- Southgate, MI (24 miles from Novi, MI)
- 30+ days ago
- Southgate, MI (24 miles from Novi, MI)
- 30+ days ago
The Role: Customer Service/Retail Associate To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional...
In Person- L0434 Suburban Ford of Waterford
- Waterford Township, MI (16 miles from Novi, MI)
- 30+ days ago
- Waterford Township, MI (16 miles from Novi, MI)
- 30+ days ago
Dealership: L0434 Suburban Ford of Waterford Suburban Ford of Waterford Are you a customer service professional who has the drive to perform, excel and improve constantly?...
In PersonDemographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Novi, MI
Highest Education Level
Customer Services in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Discretion
- Inbound
- Courteous
- Willingness To Learn
- Bathroom Remodeling
- Dusting
- Asset Protection
- First In, First Out
- Restocking
- Replenishing
- Merchandising
- Customer Support
- Pulling
- Cashier Skills
- Loading & Unloading
- Wellness
- Housekeeping
- Customer Satisfaction
- Retail
- Energetic
- Reimbursement
- Relationship Management
- Decision Making
- Military Background
- High School Diploma
- Driving
- Customer Relations
- Friendliness
- Inventory Management
- Policy Development
- Filing
- Telephone Skills
- Multitasking
- Sales
- Microsoft Excel
- Scheduling
- Staff Supervision
- Teamwork
- Microsoft Office
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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