Customer Service Jobs in Novi, MI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 74 Jobs
Saturn Printing

Customer Service Representative / Estimator

Are you a detail-oriented individual with a passion for providing exceptional customer service?...

Retail Service Representative (Service)- Detroit

  • Livonia, MI (10 miles from Novi, MI)
  • 10 hours ago
  • Livonia, MI (10 miles from Novi, MI)
  • 10 hours ago

May train others in office and customer service processes. May create purchase orders, process payments or process receipts....

Customer Service Representative (Travel Enthusiast) - On-Site

  • Farmington Hills, MI (6 miles from Novi, MI)
  • 11 hours ago
  • Farmington Hills, MI (6 miles from Novi, MI)
  • 11 hours ago

Job Title: Customer Service Representative (Travel Enthusiast) - On-Site Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet...

Customer Service Representative (On-Site 2nd Shift)

  • Troy, MI (21 miles from Novi, MI)
  • 21 hours ago
  • Troy, MI (21 miles from Novi, MI)
  • 21 hours ago

Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with clients is a must....

Customer Service & Retail Front Desk Associate - Store #328 - 1803 N Wayne Rd

  • Westland, MI (12 miles from Novi, MI)
  • 22 hours ago
  • Westland, MI (12 miles from Novi, MI)
  • 22 hours ago

Customer service representatives, technicians, managers, and many more positions are available across the country....

Customer Relations Specialist

  • Sterling Heights, MI (24 miles from Novi, MI)
  • 22 hours ago
  • Sterling Heights, MI (24 miles from Novi, MI)
  • 22 hours ago

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....

Customer Service Representative (Part-Time)

  • Taylor, MI (21 miles from Novi, MI)
  • 1 day ago
  • Taylor, MI (21 miles from Novi, MI)
  • 1 day ago

Cardinal Staffing is immediately hiring for a PART-TIME Customer Service Representative (Inside Sales) in Taylor, MI. 1st shift = 9:00AM - 2:00PM Monday -Friday Some overtime may be required if production...

Customer Service Representative, Full or Part Time

  • Ypsilanti, MI (19 miles from Novi, MI)
  • 1 day ago
  • Ypsilanti, MI (19 miles from Novi, MI)
  • 1 day ago

Store 4706218: 528 Clark Rd, Ypsilanti, Michigan 48198 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Associate

  • Sterling Heights, MI (24 miles from Novi, MI)
  • 1 day ago
  • Sterling Heights, MI (24 miles from Novi, MI)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Livonia, MI (10 miles from Novi, MI)
  • 1 day ago
  • Livonia, MI (10 miles from Novi, MI)
  • 1 day ago

Responsible for assisting in the resolution of incoming customer service calls/emails by providing timely, accurate information to customers or resolving issues as appropriate within department guidelines...

Customer Service Representative

  • Farmington Hills, MI (6 miles from Novi, MI)
  • 1 day ago
  • Farmington Hills, MI (6 miles from Novi, MI)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Associate

  • Ann Arbor, MI (21 miles from Novi, MI)
  • 1 day ago
  • Ann Arbor, MI (21 miles from Novi, MI)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative (Credit Card Services)

  • Highland Park, MI (21 miles from Novi, MI)
  • 2 days ago
  • Highland Park, MI (21 miles from Novi, MI)
  • 2 days ago

OVERVIEW Qualfon is hiring Credit Card Customer Service Representative to field inbound communication from our client’s members regarding their credit card needs....

Customer Service Representative (Banking Specialist)

  • Highland Park, MI (21 miles from Novi, MI)
  • 2 days ago
  • Highland Park, MI (21 miles from Novi, MI)
  • 2 days ago

Adhere to performance metrics and quality standards Required Skills: 1 year of customer service experience required 1 year of call center experience is preferred 1 year of banking or financial services...

Customer Service Associate - Temporary

  • Dearborn, MI (20 miles from Novi, MI)
  • 2 days ago
  • Dearborn, MI (20 miles from Novi, MI)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Demographic Data for Novi, MI

Moving to Novi, MI? Find some basic demographic data about Novi, MI below.

Local
National
60,936
2,157
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Novi, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Novi, MI offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Novi, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »