Customer Relations Specialist

Dealership: L0434 Suburban Ford of Waterford Suburban Ford of Waterford Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you! We are part of the Lithia Motors family. The fourth largest auto dealership group in the country with over 180 stores. Lithia is about providing customers with an honest, simpler buying experience, all the while working in a positive team environment. Responsibilities: Leading CR process management at assigned stores by observing, installing, and training approved processes. Call sales customers to follow up on their experience and satisfaction with their vehicle. Listen to incoming calls and coach team members on improving their customer communication skills. Provide assistance with administering Employee Satisfaction Survey programs. Draft response letters to the DOJ as necessary. Maintain a working knowledge of the Performance Dashboard. Qualifications: Excellent time management skills. Available on Saturday. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!