Customer Service/Retail Associate

Now Hiring: Customer Service/Retail Associate

Location: 18800 Eureka Rd., Southgate, MI 48195

Schedule: Monday-Friday | 8:30 AM - 5:00 PM

At Binson s , we believe in three things: Better Products, Better Services, Better Lives -and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you re looking to make a real impact in people s lives, you're in the right place.

The Role: Customer Service/Retail Associate

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

What We're Looking For

High School Diploma or equivalent

Minimum 1-2 years of experience in retail sales, customer service, or a medical office setting

Familiarity with basic medical terminology and medical insurance processes is a plus

Excellent interpersonal and communication skills with a high degree of empathy and patience

Skilled with point-of-sale (POS) systems and inventory software

What You ll Be Doing

Greet customers, assess their medical equipment needs, and recommend appropriate products.

Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.

Collect and verify patient demographics, prescriptions, and insurance information.

Receive, unpack, build and stock merchandise.

Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.

Perks & Benefits

Competitive pay

Full benefits: Medical, Dental, Vision & Life Insurance

Paid time off + floating holiday

401(k) Retirement Savings Plan

Training and growth opportunities