Customer Service Jobs in Southfield, MI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 86 Jobs
Saturn Printing

Customer Service Representative / Estimator

Are you a detail-oriented individual with a passion for providing exceptional customer service?...

Customer Service Representative

  • Detroit, MI (15 miles from Southfield, MI)
  • 8 hours ago
  • Detroit, MI (15 miles from Southfield, MI)
  • 8 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Associate - Temporary

  • Royal Oak, MI (7 miles from Southfield, MI)
  • 9 hours ago
  • Royal Oak, MI (7 miles from Southfield, MI)
  • 9 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Commerce Twp, MI (12 miles from Southfield, MI)
  • 19 hours ago
  • Commerce Twp, MI (12 miles from Southfield, MI)
  • 19 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Metis

  • Pontiac, MI (11 miles from Southfield, MI)
  • 22 hours ago
  • Pontiac, MI (11 miles from Southfield, MI)
  • 22 hours ago

We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...

Customer Service Representative Tier 1 Automotive

  • Fraser, MI (17 miles from Southfield, MI)
  • 1 day ago
  • Fraser, MI (17 miles from Southfield, MI)
  • 1 day ago

The Customer Service Representative (CSR) is a key liaison between our fastener manufacturing operations and our Tier-1 customers....

Customer Service Representative-I (Medical Billing Call Center Customer Service Representative) - PFS (Remote)

  • Farmington Hills, MI (5 miles from Southfield, MI)
  • 1 day ago
  • Farmington Hills, MI (5 miles from Southfield, MI)
  • 1 day ago

This position reports to the Supervisor PFS Customer Service....

Remote Work

Experienced Customer Service Associate

  • Dearborn, MI (14 miles from Southfield, MI)
  • 1 day ago
  • Dearborn, MI (14 miles from Southfield, MI)
  • 1 day ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Customer Service Representative-I (Medical Billing Call Center Customer Service Representative - West Region) - PFS (Remote)

  • Farmington Hills, MI (5 miles from Southfield, MI)
  • 1 day ago
  • Farmington Hills, MI (5 miles from Southfield, MI)
  • 1 day ago

This position reports to the Supervisor PFS Customer Service....

Remote Work

Branch Customer Service Representative - White Lake, MI

  • White Lake, MI (16 miles from Southfield, MI)
  • 1 day ago
  • White Lake, MI (16 miles from Southfield, MI)
  • 1 day ago

Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...

Retail Service Representative (Order Processing)- Livonia

  • Livonia, MI (9 miles from Southfield, MI)
  • 1 day ago
  • Livonia, MI (9 miles from Southfield, MI)
  • 1 day ago

The Ordering Retail Service Representative will focus on providing customer service for delivery partners and customers....

Experienced Client Service Representative

  • Saint Clair Shores, MI (20 miles from Southfield, MI)
  • 1 day ago
  • Saint Clair Shores, MI (20 miles from Southfield, MI)
  • 1 day ago

The Client Service Representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding...

Office Assistant / Customer Service Representative

  • Wixom, MI (13 miles from Southfield, MI)
  • 4 days ago
  • Wixom, MI (13 miles from Southfield, MI)
  • 4 days ago

The Company: We have partnered with a world-leading engineered surfaces company. The Company manufactures and distributes High-Pressure Laminate, Quartz, Solid Surface, Coordinated TFL and...

Customer Service Representative- Medical

  • Inkster, MI (14 miles from Southfield, MI)
  • 5 days ago
  • Inkster, MI (14 miles from Southfield, MI)
  • 5 days ago

Purpose: The Customer Service Representative (CSR) is responsible for a variety of office tasks necessary to provide medical services at WWFHC....

Part-Time Customer Success Representative (TEMPORARY ADMINISTRATIVE SPECIAL SERVICES)

  • Detroit, MI (15 miles from Southfield, MI)
  • 5 days ago
  • Detroit, MI (15 miles from Southfield, MI)
  • 5 days ago

Description Success Team Representative (Call Center Only) Are you a charismatic, friendly, problem-solving team player? If so, we have an ideal position for you within our Call Center. You will...

Demographic Data for Southfield, MI

Moving to Southfield, MI? Find some basic demographic data about Southfield, MI below.

Local
National
80,716
3,821
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
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Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Southfield, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Southfield, MI offer the following education background
High School or GED
34.6%
Bachelor's Degree
25.3%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.4%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Southfield, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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