Customer Service Jobs in Baltimore, MD
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate- Overnight Shift
- Glenelg, MD (21 miles from Baltimore, MD)
- 1 hour ago
- Glenelg, MD (21 miles from Baltimore, MD)
- 1 hour ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
Veterinary Client Service Representative
- Bowie, MD (21 miles from Baltimore, MD)
- 1 hour ago
- Bowie, MD (21 miles from Baltimore, MD)
- 1 hour ago
Dogs & Cats ER & Specialty in Bowie, MD is hiring a full- time Client Service Representative to join our outstanding team! This position is to join our overnight team! About us Step into an...
Customer Service Representative - Patient Registration
- Baltimore, MD
- 1 hour ago
- Baltimore, MD
- 1 hour ago
As our **Customer Service Representative**, youll work to help our patients check into the hospital....
Bilingual in Spanish Customer Service Representative I
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 hour ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 hour ago
**Qualifications for Best in Class Customer Service:** **Empathy** : The ability to understand and share the feelings of customers is crucial....
Remote WorkAre you passionate about providing excellent customer service while making a difference in the lives of individuals experiencing homelessness?...
- Forest Hill, MD (23 miles from Baltimore, MD)
- 19 hours ago
- Forest Hill, MD (23 miles from Baltimore, MD)
- 19 hours ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again....
- Columbia, MD (15 miles from Baltimore, MD)
- 19 hours ago
- Columbia, MD (15 miles from Baltimore, MD)
- 19 hours ago
We are hiring for both Full Time and Part Time Customer Service Associates. **What you can expect:** + The opportunity to celebrate uniqueness....
Customer Service Representative
- Middle River, MD (12 miles from Baltimore, MD)
- 19 hours ago
- Middle River, MD (12 miles from Baltimore, MD)
- 19 hours ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Columbia, MD (15 miles from Baltimore, MD)
- 19 hours ago
- Columbia, MD (15 miles from Baltimore, MD)
- 19 hours ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Customer Service Representative
- Annapolis, MD (21 miles from Baltimore, MD)
- 19 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 19 hours ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
- Glen Burnie, MD (8 miles from Baltimore, MD)
- 19 hours ago
- Glen Burnie, MD (8 miles from Baltimore, MD)
- 19 hours ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
- Lutherville, MD (9 miles from Baltimore, MD)
- 1 day ago
- Lutherville, MD (9 miles from Baltimore, MD)
- 1 day ago
In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service....
Dispensary Associate - Part Time
- Halethorpe, MD (4 miles from Baltimore, MD)
- 1 day ago
- Halethorpe, MD (4 miles from Baltimore, MD)
- 1 day ago
In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service....
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Baltimore, MD
Highest Education Level
Customer Services in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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