Customer Service Jobs in Baltimore, MD
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Columbia, MD (15 miles from Baltimore, MD)
- 3 hours ago
- Columbia, MD (15 miles from Baltimore, MD)
- 3 hours ago
The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment....
Dispensary Associate - Part Time
- Lutherville, MD (9 miles from Baltimore, MD)
- 4 hours ago
- Lutherville, MD (9 miles from Baltimore, MD)
- 4 hours ago
In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service....
Customer Service Associate - Temporary
- Brooklyn, MD (4 miles from Baltimore, MD)
- 16 hours ago
- Brooklyn, MD (4 miles from Baltimore, MD)
- 16 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - FT
- Hanover, MD (10 miles from Baltimore, MD)
- 17 hours ago
- Hanover, MD (10 miles from Baltimore, MD)
- 17 hours ago
service....
Bilingual Customer Service Representative
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment....
Associate Customer Service Representative
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Customer Service Representative
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
Customer Service Representative Job ID 230213 Posted 30-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...
Customer Care Representative (Automotive) 10am-6:30pm EST
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
Minimum of 3-5 years customer service / sales experience. Automotive Industry experience is a plus. Strong decision-making skills. Ability to work well and quickly under pressure....
Customer Service Associate - Customer Service Center
- Glenn Dale, MD (23 miles from Baltimore, MD)
- 1 day ago
- Glenn Dale, MD (23 miles from Baltimore, MD)
- 1 day ago
Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Previous contact center experience preferred....
Customer Service Representative
- Brinklow, MD (22 miles from Baltimore, MD)
- 1 day ago
- Brinklow, MD (22 miles from Baltimore, MD)
- 1 day ago
We are looking to add Customer Service Representative to our team at Rivermist Pet Lodge!...
Customer Service Associate - Full-time
- Dundalk, MD (7 miles from Baltimore, MD)
- 1 day ago
- Dundalk, MD (7 miles from Baltimore, MD)
- 1 day ago
food service, point of sale duties, customer service, general housekeeping, and other related functions....
- Middle River, MD (12 miles from Baltimore, MD)
- 1 day ago
- Middle River, MD (12 miles from Baltimore, MD)
- 1 day ago
food service, point of sale duties, customer service, general housekeeping, and other related functions....
Customer Service Associate- Overnight Shift - Full-time
- Middle River, MD (12 miles from Baltimore, MD)
- 1 day ago
- Middle River, MD (12 miles from Baltimore, MD)
- 1 day ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
Customer Service Associate- Overnight Shift
- Hanover, MD (10 miles from Baltimore, MD)
- 1 day ago
- Hanover, MD (10 miles from Baltimore, MD)
- 1 day ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
Collaborating closely with Outside Sales Representatives, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process....
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Baltimore, MD
Highest Education Level
Customer Services in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Typing
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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