Customer Service Jobs in Highland, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Glen Carbon, IL (16 miles from Highland, IL)
- 1 hour ago
- Glen Carbon, IL (16 miles from Highland, IL)
- 1 hour ago
Service Center Glen Carbon JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
Pharmacy Customer Service Associate
- Wood River, IL (23 miles from Highland, IL)
- 1 day ago
- Wood River, IL (23 miles from Highland, IL)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- East Alton, IL (23 miles from Highland, IL)
- 2 days ago
- East Alton, IL (23 miles from Highland, IL)
- 2 days ago
service....
- Collinsville, IL (17 miles from Highland, IL)
- 8 days ago
- Collinsville, IL (17 miles from Highland, IL)
- 8 days ago
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Pharmacy Customer Service Associate
- Edwardsville, IL (16 miles from Highland, IL)
- 8 days ago
- Edwardsville, IL (16 miles from Highland, IL)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Cashier
- Hamel, IL (13 miles from Highland, IL)
- 10 days ago
- Hamel, IL (13 miles from Highland, IL)
- 10 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
- Edwardsville, IL (16 miles from Highland, IL)
- 11 days ago
- Edwardsville, IL (16 miles from Highland, IL)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Store 4701352: 12587 State Route 143, Highland, Illinois 62249 Availability - Shift/Days Day Shift - All Days Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Overnights
- Edwardsville, IL (16 miles from Highland, IL)
- 13 days ago
- Edwardsville, IL (16 miles from Highland, IL)
- 13 days ago
Store 4701599: 629 W Schwarz St, Edwardsville, Illinois 62025 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Evenings
- Edwardsville, IL (16 miles from Highland, IL)
- 14 days ago
- Edwardsville, IL (16 miles from Highland, IL)
- 14 days ago
Store 4701360: 1089 S State Route 157, Edwardsville, Illinois 62025 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service...
Store 4701352: 12587 State Route 143, Highland, Illinois 62249 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative, PT
- Troy, IL (12 miles from Highland, IL)
- 30+ days ago
- Troy, IL (12 miles from Highland, IL)
- 30+ days ago
Store 4701359: 536 Edwardsville Rd, Troy, Illinois 62294 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Store 4701352: 12587 State Route 143, Highland, Illinois 62249 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Associate - Temporary
- Granite City, IL (24 miles from Highland, IL)
- 30+ days ago
- Granite City, IL (24 miles from Highland, IL)
- 30+ days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Savers / Value Village Careers - Customer Service Associate
- Fairview Heights, IL (22 miles from Highland, IL)
- 90+ days ago
- Fairview Heights, IL (22 miles from Highland, IL)
- 90+ days ago
Description Job Title: Customer Service Associate Pay Rate: Our starting pay ranges from $15.00 to $15.81 depending on job duty/position. $15.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger...
Demographic Data for Highland, IL
Moving to Highland, IL? Find some basic demographic data about Highland, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Highland, IL
Highest Education Level
Customer Services in Highland, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »