Customer Service Jobs in Highland, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative, Afternoons
- Maryville, IL (16 miles from Highland, IL)
- 5 hours ago
- Maryville, IL (16 miles from Highland, IL)
- 5 hours ago
Store 4701459: 6559 State Rte 162, Maryville, Illinois 62062 Availability - Shift/Days Day Shift - Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Collinsville, IL (17 miles from Highland, IL)
- 5 hours ago
- Collinsville, IL (17 miles from Highland, IL)
- 5 hours ago
Store 4701355: 2233 Vandalia St, Collinsville, Illinois 62234 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Overnights
- East Alton, IL (23 miles from Highland, IL)
- 5 hours ago
- East Alton, IL (23 miles from Highland, IL)
- 5 hours ago
Store 4701456: 716 W Saint Louis, East Alton, Illinois 62024 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Pharmacy Customer Service Associate
- Bethalto, IL (24 miles from Highland, IL)
- 5 hours ago
- Bethalto, IL (24 miles from Highland, IL)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Fairview Heights, IL (22 miles from Highland, IL)
- 14 hours ago
- Fairview Heights, IL (22 miles from Highland, IL)
- 14 hours ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Customer Service Representative, Evenings
- Edwardsville, IL (16 miles from Highland, IL)
- 3 days ago
- Edwardsville, IL (16 miles from Highland, IL)
- 3 days ago
Store 4701599: 629 W Schwarz St, Edwardsville, Illinois 62025 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Overnights
- Edwardsville, IL (16 miles from Highland, IL)
- 3 days ago
- Edwardsville, IL (16 miles from Highland, IL)
- 3 days ago
Store 4701599: 629 W Schwarz St, Edwardsville, Illinois 62025 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Weekends
- Edwardsville, IL (16 miles from Highland, IL)
- 3 days ago
- Edwardsville, IL (16 miles from Highland, IL)
- 3 days ago
Store 4701599: 629 W Schwarz St, Edwardsville, Illinois 62025 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative, PT Evenings
- Edwardsville, IL (16 miles from Highland, IL)
- 3 days ago
- Edwardsville, IL (16 miles from Highland, IL)
- 3 days ago
Store 4701360: 1089 S State Route 157, Edwardsville, Illinois 62025 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative, FT Overnights
- Caseyville, IL (21 miles from Highland, IL)
- 6 days ago
- Caseyville, IL (21 miles from Highland, IL)
- 6 days ago
Store 4701345: 7900 N Illinois St, Caseyville, Illinois 62232 Availability - Shift/Days Full time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Retail Customer Service Associate
- Fairview Heights, IL (22 miles from Highland, IL)
- 6 days ago
- Fairview Heights, IL (22 miles from Highland, IL)
- 6 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Retail Customer Service Cashier
- Hamel, IL (13 miles from Highland, IL)
- 7 days ago
- Hamel, IL (13 miles from Highland, IL)
- 7 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative, PT
- Troy, IL (12 miles from Highland, IL)
- 10 days ago
- Troy, IL (12 miles from Highland, IL)
- 10 days ago
Store 4701359: 536 Edwardsville Rd, Troy, Illinois 62294 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Retail Customer Service Team Member
- Shiloh, IL (17 miles from Highland, IL)
- 10 days ago
- Shiloh, IL (17 miles from Highland, IL)
- 10 days ago
Store - Shiloh, IL Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Customer Assistance Representative - OFallon
- O Fallon, IL (17 miles from Highland, IL)
- 11 days ago
- O Fallon, IL (17 miles from Highland, IL)
- 11 days ago
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and...
Demographic Data for Highland, IL
Moving to Highland, IL? Find some basic demographic data about Highland, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Highland, IL
Highest Education Level
Customer Services in Highland, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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