Customer Service Jobs in Illinois

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 390 Jobs

Customer Service Representative

  • Waukegan, IL
  • 8 days ago
  • Waukegan, IL
  • 8 days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Customer Sales Account Manager

  • Waukegan, IL
  • 14 days ago
  • Waukegan, IL
  • 14 days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Inside Sales-Reactivation Specialist

  • Waukegan, IL
  • 17 days ago
  • Waukegan, IL
  • 17 days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Sales Account Manager

  • Champaign, IL
  • 17 days ago
  • Champaign, IL
  • 17 days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Assistant Partnership Manager

  • Rockford, IL
  • 17 days ago
  • Rockford, IL
  • 17 days ago

Staples is business to business. Youre what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies....

Customer Service Representative

  • Woodridge, IL
  • 5 hours ago
  • Woodridge, IL
  • 5 hours ago

Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...

Customer Relations Associate

  • Bolingbrook, IL
  • 5 hours ago
  • Bolingbrook, IL
  • 5 hours ago

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....

Customer Service Associate

  • Hainesville, IL
  • 5 hours ago
  • Hainesville, IL
  • 5 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Westmont, IL
  • 5 hours ago
  • Westmont, IL
  • 5 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Sales & Customer Service Associate

  • Rockford, IL
  • 8 hours ago
  • Rockford, IL
  • 8 hours ago

Overview Where Better Careers Begin! Massage Envy 6241 E. State ST. Rockford IL 61108 Do you have a passion for helping others? At the Massage Envy Rockford franchise, we support and inspire you...

Dispensary Associate-PT (Horizon Dr)

  • Southern View, IL
  • 13 hours ago
  • Southern View, IL
  • 13 hours ago

We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills....

Electrical Supply - Customer Service Representative

  • Peoria, IL
  • 14 hours ago
  • Peoria, IL
  • 14 hours ago

What will I be doing as a Customer Service Representative? Provide Customer Service Excellence: Exceeding customer expectations and the commitments that we have made....

Customer Service Representative

  • Round Lake Park, IL
  • 15 hours ago
  • Round Lake Park, IL
  • 15 hours ago

Groot, a Waste Connection's company, has an immediate opening for a Customer Service Representative in Round Lake Park, Illinois Our priority is to make sure we hire professional customer service representatives...

Customer Service Associate - Temporary

  • Shorewood, IL
  • 15 hours ago
  • Shorewood, IL
  • 15 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Deerfield, IL
  • 22 hours ago
  • Deerfield, IL
  • 22 hours ago

Job Description We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative....

Remote Work

Demographic Data for Illinois

Moving to Illinois? Find some basic demographic data about Illinois below.


Local
National
12,812,477
319,486

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Title Synonyms

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Salary for Customer Service Jobs in Illinois

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Illinois offer the following education background
High School or GED
34.5%
Bachelor's Degree
25.3%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Illinois
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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