Customer Service Jobs in Illinois

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 413 Jobs

Excellent communication and customer service abilities. Prior experience in insurance or a related field is a plus, but we're also excited to train the right candidate!...

Customer Service Representative

  • Waukegan, IL
  • 23 days ago
  • Waukegan, IL
  • 23 days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Inside Sales-Reactivation Specialist

  • Aurora, IL
  • 30+ days ago
  • Aurora, IL
  • 30+ days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Customer Sales Account Manager

  • Naperville, IL
  • 30+ days ago
  • Naperville, IL
  • 30+ days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Inside Sales Site Developer

  • Lincolnshire, IL
  • 30+ days ago
  • Lincolnshire, IL
  • 30+ days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Sales Account Manager

  • Waukegan, IL
  • 30+ days ago
  • Waukegan, IL
  • 30+ days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Assistant Partnership Manager

  • Rockford, IL
  • 30+ days ago
  • Rockford, IL
  • 30+ days ago

Staples is business to business. Youre what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies....

Inside Sales Print and Promotion

  • Champaign, IL
  • 30+ days ago
  • Champaign, IL
  • 30+ days ago

Quill showcases exceptional customer service. Quill had proven to be a trusted partner of Staples since being acquired in 1998....

Business Development Specialist

  • Schaumburg, IL
  • 30+ days ago
  • Schaumburg, IL
  • 30+ days ago

Qualify prospects, from internal and external leads, based on customer size, spend, and potential while routing opportunities to fellow sales team members based on sales qualifiers....

Customer Service Representative

  • Dixon, IL
  • 2 hours ago
  • Dixon, IL
  • 2 hours ago

Help at Home is hiring! We offer weekly pay between $18.00-$21.50 per hour ($18.50-$22.00/hr for Chicagoland area offices) and a generous incentive program up to $10,000* in bonuses per year! Help...

Customer Service Representative

  • Danville, IL
  • 3 hours ago
  • Danville, IL
  • 3 hours ago

Store 4701404: 1212 N Bowman, Danville, Illinois 61832 Shift Availability Days - Evenings - Overnight Job Type Part time Customer Service Representative We want you to join our team as a Customer...

Pharmacy Customer Service Associate

  • Highland Park, IL
  • 3 hours ago
  • Highland Park, IL
  • 3 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

# Senior Customer Service Associate, Randhurst Village - Full Time

  • Mount Prospect, IL
  • 4 hours ago
  • Mount Prospect, IL
  • 4 hours ago

Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...

Retail Customer Service Associate

  • Skokie, IL
  • 5 hours ago
  • Skokie, IL
  • 5 hours ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Service Representative / Full Time With benefits

  • Elk Grove Village, IL
  • 5 hours ago
  • Elk Grove Village, IL
  • 5 hours ago

Groot is looking for a professional Customer Service Representative that cares about the safety of our drivers and the service provided to the community....

Demographic Data for Illinois

Moving to Illinois? Find some basic demographic data about Illinois below.


Local
National
12,812,477
319,486

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Illinois

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Illinois offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Illinois
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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