Customer Service Jobs in Santa Cruz, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Experience Associate I
- San Jose, CA (24 miles from Santa Cruz, CA)
- 30+ days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 30+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Pharmacy Customer Service Associate
- Sunnyvale, CA (23 miles from Santa Cruz, CA)
- 1 day ago
- Sunnyvale, CA (23 miles from Santa Cruz, CA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 2 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 2 days ago
The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals....
Service Center Santa Cruz JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 4 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 4 days ago
Maintain excellent customer service throughout all interactions. Review service contract discrepancies and collaborate with the field and Service Contracts Team to best take care of the customer....
Customer Service Representative - Repairs
- San Jose, CA (24 miles from Santa Cruz, CA)
- 4 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 4 days ago
What You Bring: Must Haves: 1+ years of experience in customer service or a call center environment. Proficiency in SAP, Salesforce.com, or ServiceMax....
Retail Customer Service Representative/Cashier
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 4 days ago
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 4 days ago
We are currently seeking a self-motivated, results oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 6 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 6 days ago
Experience in customer service or a related field preferred....
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 6 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 6 days ago
Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer....
- Cupertino, CA (15 miles from Santa Cruz, CA)
- 6 days ago
- Cupertino, CA (15 miles from Santa Cruz, CA)
- 6 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Aviation Front Desk Customer Service Representative Full Time Job San Jose, CA
- San Jose, CA (24 miles from Santa Cruz, CA)
- 8 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 8 days ago
customer purchases and fuel transactions Work closely with line service personnel and pilots, ensuring all customer service needs are met Front Desk Customer Service Representative Qualifications Customer...
Remote Customer Service Representative
- Campbell, CA (18 miles from Santa Cruz, CA)
- 8 days ago
- Campbell, CA (18 miles from Santa Cruz, CA)
- 8 days ago
Overview As a Work From Home "Customer Service Representative", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice...
Remote WorkCustomer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 9 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 9 days ago
As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...
Retail Customer Service Specialist
- Sunnyvale, CA (23 miles from Santa Cruz, CA)
- 9 days ago
- Sunnyvale, CA (23 miles from Santa Cruz, CA)
- 9 days ago
Serve as primary customer service provider at the front end and liaison between customers and management....
Summary of Position The Retail Store Customer Service Representative is responsible for providing customer service to our customers at our retail stores and via email/phone....
Demographic Data for Santa Cruz, CA
Moving to Santa Cruz, CA? Find some basic demographic data about Santa Cruz, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Santa Cruz, CA
Highest Education Level
Customer Services in Santa Cruz, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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