Customer Service Jobs in Palo Alto, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 68 Jobs

Tactical Loss Prevention Customer Service Associate II

  • San Jose, CA (15 miles from Palo Alto, CA)
  • 2 hours ago
  • San Jose, CA (15 miles from Palo Alto, CA)
  • 2 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Amazon Locker+ Customer Service Associate

  • San Ramon, CA (24 miles from Palo Alto, CA)
  • 3 hours ago
  • San Ramon, CA (24 miles from Palo Alto, CA)
  • 3 hours ago

Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service Associate - Temporary

  • San Jose, CA (15 miles from Palo Alto, CA)
  • 1 day ago
  • San Jose, CA (15 miles from Palo Alto, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Experience Associate I

  • San Jose, CA (15 miles from Palo Alto, CA)
  • 1 day ago
  • San Jose, CA (15 miles from Palo Alto, CA)
  • 1 day ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Retail Customer Service Associate

  • Los Gatos, CA (17 miles from Palo Alto, CA)
  • 1 day ago
  • Los Gatos, CA (17 miles from Palo Alto, CA)
  • 1 day ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Pharmacy Customer Service Associate

  • Alameda, CA (23 miles from Palo Alto, CA)
  • 2 days ago
  • Alameda, CA (23 miles from Palo Alto, CA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Oakland, CA (20 miles from Palo Alto, CA)
  • 2 days ago
  • Oakland, CA (20 miles from Palo Alto, CA)
  • 2 days ago

service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...

Client Relations Associate - Screen Printing & Graphic Design Shop

  • Oakland, CA (23 miles from Palo Alto, CA)
  • 3 days ago
  • Oakland, CA (23 miles from Palo Alto, CA)
  • 3 days ago

This role blends customer service, account management, and sales support in a fast-paced creative environment....

Customer Service Associate II

  • Pleasanton, CA (21 miles from Palo Alto, CA)
  • 3 days ago
  • Pleasanton, CA (21 miles from Palo Alto, CA)
  • 3 days ago

Minimum of two or more years of demonstrated experience in a customer service or closely related environment....

Customer Service Associate

  • Hayward, CA (16 miles from Palo Alto, CA)
  • 3 days ago
  • Hayward, CA (16 miles from Palo Alto, CA)
  • 3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • San Jose, CA (15 miles from Palo Alto, CA)
  • 4 days ago
  • San Jose, CA (15 miles from Palo Alto, CA)
  • 4 days ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Client Service Representative

  • Fremont, CA (12 miles from Palo Alto, CA)
  • 4 days ago
  • Fremont, CA (12 miles from Palo Alto, CA)
  • 4 days ago

VCA Mission San Jose Animal Hospital is seeking a highly motivated Customer Service Representative to join our well-established, 2 doctor practice in Fremont, CA....

Customer Service Representative

  • Hayward, CA (16 miles from Palo Alto, CA)
  • 4 days ago
  • Hayward, CA (16 miles from Palo Alto, CA)
  • 4 days ago

About the Role Pay Range: $19.50 To $22.50 Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain...

Retail Customer Service Supervisor

  • Daly City, CA (23 miles from Palo Alto, CA)
  • 5 days ago
  • Daly City, CA (23 miles from Palo Alto, CA)
  • 5 days ago

Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....

Remote Customer Service Representative

  • Campbell, CA (15 miles from Palo Alto, CA)
  • 6 days ago
  • Campbell, CA (15 miles from Palo Alto, CA)
  • 6 days ago

We have multiple opportunities open for Work From Home Customer Service Representatives. Earn $19.00/hr, ($16.00/hr base plus bonuses) when youre hitting your sales goals....

Remote Work

Demographic Data for Palo Alto, CA

Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.

Local
National
98,808
3,890
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Palo Alto, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Palo Alto, CA offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Palo Alto, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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