Customer Service Jobs in Laguna Niguel, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate - Temporary
- Garden Grove, CA (18 miles from Laguna Niguel, CA)
- 4 hours ago
- Garden Grove, CA (18 miles from Laguna Niguel, CA)
- 4 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate
- Fullerton, CA (23 miles from Laguna Niguel, CA)
- 4 hours ago
- Fullerton, CA (23 miles from Laguna Niguel, CA)
- 4 hours ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 603 S Placentia Ave, Fullerton,...
Customer Service Representative
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 5 hours ago
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 5 hours ago
: The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients....
Customer Service Representative
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 17 hours ago
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 17 hours ago
Looks for ways to improve Customer Service Department and both the department's and individual' efficiencies and time management....
Customer Service Representative - Work From Home
- Ladera Ranch, CA (8 miles from Laguna Niguel, CA)
- 22 hours ago
- Ladera Ranch, CA (8 miles from Laguna Niguel, CA)
- 22 hours ago
FT Customer Service Representative - Work From Home Location: Ladera Ranch [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...
Remote WorkCustomer Service Representative, Physician Billing - FT/Days
- Santa Ana, CA (14 miles from Laguna Niguel, CA)
- 1 day ago
- Santa Ana, CA (14 miles from Laguna Niguel, CA)
- 1 day ago
The Customer Service Representative is responsible to successfully handle all incoming patient phone calls....
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 2 days ago
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Experience Associate, Newport Fashion Island - Full Time
- Newport Beach, CA (4 miles from Laguna Niguel, CA)
- 2 days ago
- Newport Beach, CA (4 miles from Laguna Niguel, CA)
- 2 days ago
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and...
Customer Service Representative - Remote in CA
- Cypress, CA (24 miles from Laguna Niguel, CA)
- 2 days ago
- Cypress, CA (24 miles from Laguna Niguel, CA)
- 2 days ago
At the end, you’ll know you performed with integrity and delivered the best customer service experience making your customers feel better because they talked to you....
Remote WorkCustomer Service Representative
- Orange, CA (17 miles from Laguna Niguel, CA)
- 2 days ago
- Orange, CA (17 miles from Laguna Niguel, CA)
- 2 days ago
Customer Service Representative CalOptima CalOptima Health is seeking a highly motivated Customer Service Representative to join our team....
Amazon Locker+ Customer Service Associate
- Newport Beach, CA (4 miles from Laguna Niguel, CA)
- 3 days ago
- Newport Beach, CA (4 miles from Laguna Niguel, CA)
- 3 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Customer service representative
- Lake Forest, CA (5 miles from Laguna Niguel, CA)
- 3 days ago
- Lake Forest, CA (5 miles from Laguna Niguel, CA)
- 3 days ago
Store 2709426: 22381 El Toro Rd, Lake Forest, California 92630 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Data Entry/Customer Service Representative
- Fountain Valley, CA (14 miles from Laguna Niguel, CA)
- 3 days ago
- Fountain Valley, CA (14 miles from Laguna Niguel, CA)
- 3 days ago
Previous Experience A minimum of 3 years in the data entry, clerical or customer service field or a related position....
Pharmacy Customer Service Associate
- Placentia, CA (23 miles from Laguna Niguel, CA)
- 4 days ago
- Placentia, CA (23 miles from Laguna Niguel, CA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Orange, CA (17 miles from Laguna Niguel, CA)
- 4 days ago
- Orange, CA (17 miles from Laguna Niguel, CA)
- 4 days ago
College Degree 6 months of working in a customer service contact center inbound calls Starting Salary of $20/hr....
Demographic Data for Laguna Niguel, CA
Moving to Laguna Niguel, CA? Find some basic demographic data about Laguna Niguel, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Laguna Niguel, CA
Highest Education Level
Customer Services in Laguna Niguel, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »