Customer Service Jobs in Folsom, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 64 Jobs

Loss Prevention Customer Service Associate II

  • Sacramento, CA (19 miles from Folsom, CA)
  • 11 hours ago
  • Sacramento, CA (19 miles from Folsom, CA)
  • 11 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative

  • Rescue, CA (9 miles from Folsom, CA)
  • 12 hours ago
  • Rescue, CA (9 miles from Folsom, CA)
  • 12 hours ago

Customer Service Representative Job Poster : Jobs Skills:CustomerService | Location: Rescue, California, United States Of America Views:449 Our Customer Service Representatives ensure that customers...

Retail Customer Service Associate

  • West Sacramento, CA (21 miles from Folsom, CA)
  • 20 hours ago
  • West Sacramento, CA (21 miles from Folsom, CA)
  • 20 hours ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Service Representative

  • Roseville, CA (8 miles from Folsom, CA)
  • 1 day ago
  • Roseville, CA (8 miles from Folsom, CA)
  • 1 day ago

Minimum of 2 years of customer service experience. Strong reliability, responsibility, and dependability. High degree of accuracy and attention to detail in data entry....

Customer Service Representative - Galleria at Roseville

  • Roseville, CA (8 miles from Folsom, CA)
  • 1 day ago
  • Roseville, CA (8 miles from Folsom, CA)
  • 1 day ago

This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...

Customer Service Associate I

  • Fair Oaks, CA (5 miles from Folsom, CA)
  • 1 day ago
  • Fair Oaks, CA (5 miles from Folsom, CA)
  • 1 day ago

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....

Customer Service Associate - Temporary

  • Auburn, CA (22 miles from Folsom, CA)
  • 2 days ago
  • Auburn, CA (22 miles from Folsom, CA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Granite Bay, CA (6 miles from Folsom, CA)
  • 2 days ago
  • Granite Bay, CA (6 miles from Folsom, CA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Lead Retail Customer Service Associate

  • Sacramento, CA (19 miles from Folsom, CA)
  • 2 days ago
  • Sacramento, CA (19 miles from Folsom, CA)
  • 2 days ago

service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...

Customer Service Associate

  • Sacramento, CA (19 miles from Folsom, CA)
  • 2 days ago
  • Sacramento, CA (19 miles from Folsom, CA)
  • 2 days ago

service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...

Customer Service Representative

  • Roseville, CA (8 miles from Folsom, CA)
  • 3 days ago
  • Roseville, CA (8 miles from Folsom, CA)
  • 3 days ago

We are busy and in need of a reliable customer service representative. Job duties will include: *Answering customers phone calls and emails. *Helping walk-in customers. *Emailing quotes....

Customer Service / Sales Associate

  • Auburn, CA (22 miles from Folsom, CA)
  • 3 days ago
  • Auburn, CA (22 miles from Folsom, CA)
  • 3 days ago

MobilityOneUSA.com (please take a look at our website to see what we do) has opened a new store in Auburn, CA We are seeking a customer service/sales associate to be a part of our growing company....

Customer Service Representative, PM

  • Roseville, CA (8 miles from Folsom, CA)
  • 3 days ago
  • Roseville, CA (8 miles from Folsom, CA)
  • 3 days ago

Your Role on the Team As a Customer Service Representative Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume...

Sales & Customer Service Associate

  • Fair Oaks, CA (5 miles from Folsom, CA)
  • 3 days ago
  • Fair Oaks, CA (5 miles from Folsom, CA)
  • 3 days ago

service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...

Customer Service Representative

  • Sacramento, CA (19 miles from Folsom, CA)
  • 3 days ago
  • Sacramento, CA (19 miles from Folsom, CA)
  • 3 days ago

Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints....

Demographic Data for Folsom, CA

Moving to Folsom, CA? Find some basic demographic data about Folsom, CA below.

Local
National
74,787
2,424
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Folsom, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Folsom, CA offer the following education background
High School or GED
34.1%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Folsom, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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