Customer Service Jobs in Wheeling, WV

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 21 Jobs

Dispensary Associate - Part-time

  • Washington, PA (21 miles from Wheeling, WV)
  • 4 hours ago
  • Washington, PA (21 miles from Wheeling, WV)
  • 4 hours ago

Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....

Customer Service Representative -Medicare

  • Wheeling, WV
  • 2 days ago
  • Wheeling, WV
  • 2 days ago

The Customer Service Representative is responsible for answering phone calls in prompt and courteous manner to achieve contractual obligations....

Part Time Customer Service Representative

  • Saint Clairsville, OH (15 miles from Wheeling, WV)
  • 4 days ago
  • Saint Clairsville, OH (15 miles from Wheeling, WV)
  • 4 days ago

Ideal Candidates Will Have: Retail Banking Experience as a teller or customer service representative....

Customer Service Associate / Outfitter

  • Washington, PA (21 miles from Wheeling, WV)
  • 9 days ago
  • Washington, PA (21 miles from Wheeling, WV)
  • 9 days ago

Position: Customer Service Associate / Outfitter At Sportsman's Warehouse, we're more than a team; we're a community dedicated to the thrill of the outdoors and to supporting each other in achieving...

Customer Service Representative Float - Administration WHE

  • Wheeling, WV
  • 9 days ago
  • Wheeling, WV
  • 9 days ago

Cash handling and customer service experience preferred....

Customer Service Representative Float - Administration WHE

  • Wheeling, WV
  • 12 days ago
  • Wheeling, WV
  • 12 days ago

Cash handling and customer service experience preferred....

Customer Service Associate - Temporary

  • Wheeling, WV
  • 14 days ago
  • Wheeling, WV
  • 14 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Dillonvale, OH (14 miles from Wheeling, WV)
  • 14 days ago
  • Dillonvale, OH (14 miles from Wheeling, WV)
  • 14 days ago

Job Description: As a Customer Service Representative, are you looking for an opportunity to be part of a team?...

Retail Customer Service Associate

  • Washington, PA (21 miles from Wheeling, WV)
  • 26 days ago
  • Washington, PA (21 miles from Wheeling, WV)
  • 26 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 80 Trinity Point Dr, Washington,...

Customer Service Associate - Customer Service Center

  • Wheeling, WV
  • 30+ days ago
  • Wheeling, WV
  • 30+ days ago

Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Previous contact center experience preferred....

Customer Service Representative

  • Washington, PA (21 miles from Wheeling, WV)
  • 45+ days ago
  • Washington, PA (21 miles from Wheeling, WV)
  • 45+ days ago

Store 2743039: 333 Washington Road, Washington, Pennsylvania 15301 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...

Lead Customer Service Representative

  • Washington, PA (21 miles from Wheeling, WV)
  • 45+ days ago
  • Washington, PA (21 miles from Wheeling, WV)
  • 45+ days ago

Customer Service Representative....

Retail Customer Service Cashier

  • Saint Clairsville, OH (15 miles from Wheeling, WV)
  • 45+ days ago
  • Saint Clairsville, OH (15 miles from Wheeling, WV)
  • 45+ days ago

Job Functions: General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....

Customer Service Associate

  • Saint Clairsville, OH (15 miles from Wheeling, WV)
  • 60+ days ago
  • Saint Clairsville, OH (15 miles from Wheeling, WV)
  • 60+ days ago

The Customer Service Associate is critical in ensuring we meet that goal....

Customer Service Representative

  • Wheeling, WV
  • 60+ days ago
  • Wheeling, WV
  • 60+ days ago

Available Shifts 9:00 AM-6 PM and 11:00 AM -8:00 PM The Customer Service Representative is responsible for answering phone calls in a prompt and courteous manner to achieve contractual obligations....

Demographic Data for Wheeling, WV

Moving to Wheeling, WV? Find some basic demographic data about Wheeling, WV below.


Local
National
40,591
1,148
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Wheeling, WV

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Wheeling, WV offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Wheeling, WV
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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