Customer Service Jobs in Martinsburg, WV

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 22 Jobs

Customer Service Representative (Call Center)

  • Winchester, VA (23 miles from Martinsburg, WV)
  • 12 hours ago
  • Winchester, VA (23 miles from Martinsburg, WV)
  • 12 hours ago

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Proficiency with computers, and strong typing skills....

Aviation Front Desk Customer Service Representative Full Time Job

  • Dulles, VA (11 miles from Martinsburg, WV)
  • 2 days ago
  • Dulles, VA (11 miles from Martinsburg, WV)
  • 2 days ago

customer purchases and fuel transactions Work closely with line service personnel and pilots, ensuring all customer service needs are met Front Desk Customer Service Representative Qualifications Customer...

Customer Service Associate-(part-time) Loudoun Co..

  • Purcellville, VA (23 miles from Martinsburg, WV)
  • 3 days ago
  • Purcellville, VA (23 miles from Martinsburg, WV)
  • 3 days ago

General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking....

Customer Service Representative

  • Boonsboro, MD (14 miles from Martinsburg, WV)
  • 4 days ago
  • Boonsboro, MD (14 miles from Martinsburg, WV)
  • 4 days ago

$16.50/hr Part Time Temporary Customer Service Rep - M-F 8AM-12PM (Boonsboro, MD) hiring a Customer Service Representative to support a busy service office in Boonsboro, MD....

IAD Airport - PT Customer Service Agent

  • Dulles, VA (11 miles from Martinsburg, WV)
  • 4 days ago
  • Dulles, VA (11 miles from Martinsburg, WV)
  • 4 days ago

JOB TITLE: Airport Customer Service Agent – customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt The Airport Customer Service Agent is our primary...

Pharmacy Customer Service Associate

  • Hagerstown, MD (17 miles from Martinsburg, WV)
  • 6 days ago
  • Hagerstown, MD (17 miles from Martinsburg, WV)
  • 6 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Brunswick, MD (20 miles from Martinsburg, WV)
  • 6 days ago
  • Brunswick, MD (20 miles from Martinsburg, WV)
  • 6 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Winchester, VA (23 miles from Martinsburg, WV)
  • 15 days ago
  • Winchester, VA (23 miles from Martinsburg, WV)
  • 15 days ago

The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....

Customer Service Associate - Temporary

  • Martinsburg, WV
  • 18 days ago
  • Martinsburg, WV
  • 18 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative (Loan Consultant I)

  • Martinsburg, WV
  • 21 days ago
  • Martinsburg, WV
  • 21 days ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...

Customer Service Representative

  • Winchester, VA (23 miles from Martinsburg, WV)
  • 23 days ago
  • Winchester, VA (23 miles from Martinsburg, WV)
  • 23 days ago

problems respecting time and urgency + Process all product/trade sale orders and communicated with Supply Chain Management WHAT YOU BRING TO THE ROLE + High School Diploma and or GED + 1+ years of customer...

Customer Service Representative (Loan Consultant I)

  • Martinsburg, WV
  • 23 days ago
  • Martinsburg, WV
  • 23 days ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...

Customer Service Associate

  • Dulles, VA (11 miles from Martinsburg, WV)
  • 24 days ago
  • Dulles, VA (11 miles from Martinsburg, WV)
  • 24 days ago

The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....

Retail Customer Service Associate

  • Hagerstown, MD (17 miles from Martinsburg, WV)
  • 26 days ago
  • Hagerstown, MD (17 miles from Martinsburg, WV)
  • 26 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1700 Wesel Blvd, Hagerstown, MD...

Loss Prevention Customer Service Associate II

  • Dulles, VA (11 miles from Martinsburg, WV)
  • 30+ days ago
  • Dulles, VA (11 miles from Martinsburg, WV)
  • 30+ days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Demographic Data for Martinsburg, WV

Moving to Martinsburg, WV? Find some basic demographic data about Martinsburg, WV below.


Local
National
67,730
1,206
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

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Salary for Customer Service Jobs in Martinsburg, WV

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Martinsburg, WV offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Martinsburg, WV
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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