Customer Service Jobs in Mercer Island, WA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 118 Jobs

Clinical Customer Service Representative

  • Tacoma, WA (23 miles from Mercer Island, WA)
  • 2 hours ago
  • Tacoma, WA (23 miles from Mercer Island, WA)
  • 2 hours ago

We are seeking someone with a strong background in customer service and a detailed oriented focused. CNA’s and MA’s encouraged to apply....

Retail Customer Service II

  • Renton, WA (8 miles from Mercer Island, WA)
  • 12 hours ago
  • Renton, WA (8 miles from Mercer Island, WA)
  • 12 hours ago

The pay range for this role is $21.73-$28.41/hour The anticipated posting closing date is on or around 5/14/25 QUALIFICATIONS • 1 year sales or customer service experience preferred • High School Diploma...

Retail Customer Service Associate

  • Seattle, WA (5 miles from Mercer Island, WA)
  • 17 hours ago
  • Seattle, WA (5 miles from Mercer Island, WA)
  • 17 hours ago

This customer service focused team member is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping....

Customer Service Representative

  • Burien, WA (7 miles from Mercer Island, WA)
  • 18 hours ago
  • Burien, WA (7 miles from Mercer Island, WA)
  • 18 hours ago

Customer Service Representative Crash Champions - 2.8 Burien, WA Job Details Full-time $16.66 - $25.00 an hour 17 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance...

Customer Service Representative, Medical Store

  • Renton, WA (8 miles from Mercer Island, WA)
  • 18 hours ago
  • Renton, WA (8 miles from Mercer Island, WA)
  • 18 hours ago

The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers....

Customer Service Associate

  • Bellevue, WA (3 miles from Mercer Island, WA)
  • 19 hours ago
  • Bellevue, WA (3 miles from Mercer Island, WA)
  • 19 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Seasonal Retail Store Support- Bellevue Square

  • Bellevue, WA (3 miles from Mercer Island, WA)
  • 21 hours ago
  • Bellevue, WA (3 miles from Mercer Island, WA)
  • 21 hours ago

Job Description The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale....

Animal Shelter Customer Service Representative

  • Seattle, WA (5 miles from Mercer Island, WA)
  • 21 hours ago
  • Seattle, WA (5 miles from Mercer Island, WA)
  • 21 hours ago

service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts....

Customer Service Associate Full-time

  • Burien, WA (7 miles from Mercer Island, WA)
  • 21 hours ago
  • Burien, WA (7 miles from Mercer Island, WA)
  • 21 hours ago

customer service actions....

Customer Service Representative

  • Bellevue, WA (3 miles from Mercer Island, WA)
  • 22 hours ago
  • Bellevue, WA (3 miles from Mercer Island, WA)
  • 22 hours ago

service throughout order lifecycle, including issue resolution Basic Qualifications Bachelor's degree and/or equivalent experience in a customer service, order processing, or similar role Hands on...

Customer Service Representative - Part Time

  • Tacoma, WA (23 miles from Mercer Island, WA)
  • 22 hours ago
  • Tacoma, WA (23 miles from Mercer Island, WA)
  • 22 hours ago

Purpose at Ashley The Customer Service Representative is key in providing exceptional customer service and ensuring customer satisfaction....

Customer Service Representative III (Part-time 20 hours/week), Retail Banking (W

  • Seattle, WA (5 miles from Mercer Island, WA)
  • 1 day ago
  • Seattle, WA (5 miles from Mercer Island, WA)
  • 1 day ago

At all times, provide superior customer service....

Full Time/Part Time Cashier/Customer Service Representative 21+

  • Lynnwood, WA (16 miles from Mercer Island, WA)
  • 2 days ago
  • Lynnwood, WA (16 miles from Mercer Island, WA)
  • 2 days ago

DAY SHIFT CASHIER Now hiring FULL TIME/PART TIME Cashier/Customer Service Representative Must be 21 yrs Will be a combination of shifts 6-2am, 9-6am, 2-10pm....

Customer Service Representative III (Part-time 20 hours/week), Retail Banking (West Seattle, WA)

  • Seattle, WA (5 miles from Mercer Island, WA)
  • 2 days ago
  • Seattle, WA (5 miles from Mercer Island, WA)
  • 2 days ago

Area: Customer Service (Sales)...

Pharmacy Customer Service Associate

  • Issaquah, WA (12 miles from Mercer Island, WA)
  • 2 days ago
  • Issaquah, WA (12 miles from Mercer Island, WA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Demographic Data for Mercer Island, WA

Moving to Mercer Island, WA? Find some basic demographic data about Mercer Island, WA below.


Local
National
25,748
853
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Title Synonyms

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Salary for Customer Service Jobs in Mercer Island, WA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Mercer Island, WA offer the following education background
High School or GED
35.2%
Bachelor's Degree
25.1%
Associate's Degree
15.8%
Vocational Degree or Certification
11.9%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Mercer Island, WA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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