Customer Service Jobs in Washington, VA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-12 of 12 Jobs

Customer Accounts Advisor

  • Culpeper, VA (21 miles from Washington, VA)
  • 1 day ago
  • Culpeper, VA (21 miles from Washington, VA)
  • 1 day ago

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service....

Customer Experience Associate

  • Culpeper, VA (21 miles from Washington, VA)
  • 4 days ago
  • Culpeper, VA (21 miles from Washington, VA)
  • 4 days ago

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...

Customer Service Associate

  • Warrenton, VA (17 miles from Washington, VA)
  • 18 days ago
  • Warrenton, VA (17 miles from Washington, VA)
  • 18 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Team Member

  • Culpeper, VA (21 miles from Washington, VA)
  • 22 days ago
  • Culpeper, VA (21 miles from Washington, VA)
  • 22 days ago

Store - DC-CULPEPER, VADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....

Customer Service Representative

  • Warrenton, VA (17 miles from Washington, VA)
  • 24 days ago
  • Warrenton, VA (17 miles from Washington, VA)
  • 24 days ago

Service Center Warrenton JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...

Customer Service Representative

  • Woodstock, VA (22 miles from Washington, VA)
  • 26 days ago
  • Woodstock, VA (22 miles from Washington, VA)
  • 26 days ago

We are looking for a sales-oriented customer service professional to sell Shentel's broadband and television solutions while providing excellent customer service....

Customer Service Representative

  • Front Royal, VA (13 miles from Washington, VA)
  • 30+ days ago
  • Front Royal, VA (13 miles from Washington, VA)
  • 30+ days ago

Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals...

Customer Service Representative - Patient Registration

  • Warrenton, VA (17 miles from Washington, VA)
  • 30+ days ago
  • Warrenton, VA (17 miles from Washington, VA)
  • 30+ days ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Customer Service Associate

  • Warrenton, VA (17 miles from Washington, VA)
  • 45+ days ago
  • Warrenton, VA (17 miles from Washington, VA)
  • 45+ days ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

Customer Service Representative

  • Stephens City, VA (22 miles from Washington, VA)
  • 45+ days ago
  • Stephens City, VA (22 miles from Washington, VA)
  • 45+ days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Retail Customer Service Cashier

  • Toms Brook, VA (20 miles from Washington, VA)
  • 45+ days ago
  • Toms Brook, VA (20 miles from Washington, VA)
  • 45+ days ago

Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....

Automotive Customer Service Representative

  • Warrenton, VA (17 miles from Washington, VA)
  • 90+ days ago
  • Warrenton, VA (17 miles from Washington, VA)
  • 90+ days ago

Automotive Customer Service Advisor - Starting at $15.00/hr. plus incentives! Full-Time and Part-Time Increase your wages through completion of in-house, paid training No experience necessary!...

Demographic Data for Washington, VA

Moving to Washington, VA? Find some basic demographic data about Washington, VA below.


Local
National
1,081
63
Small

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
customer service
....................
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Washington, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Washington, VA offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Washington, VA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »