Customer Service Jobs in Norfolk, VA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
service experience preferred • High School Diploma or equivalent...
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent working in the Return Lane.This position is responsible for providing superior, friendly, efficient...
Customer Service Representative - Remote in VA & NC
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
City/State Virginia Beach, VA Work Shift Multiple shifts available Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative....
Remote WorkCustomer Service Representative - DAYS
- Portsmouth, VA (5 miles from Norfolk, VA)
- 1 day ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 1 day ago
Must successfully complete a computer-based, Customer Service Representative-oriented assessment with a minimum typing accuracy score of 85% and a minimum overall score of 66%....
Customer Success Representative
- Suffolk, VA (15 miles from Norfolk, VA)
- 2 days ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 2 days ago
THE VALUE YOU'LL BRING: Are you passionate about delivering exceptional customer service?...
Delivery Station Customer Service Associate, DSL
- Hampton, VA (14 miles from Norfolk, VA)
- 2 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 2 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
Customer Service Representative
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 days ago
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Customer Service Representative - EVENINGS
- Portsmouth, VA (5 miles from Norfolk, VA)
- 3 days ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 3 days ago
Must successfully complete a computer-based, Customer Service Representative-oriented assessment with a minimum typing accuracy score of 85% and a minimum overall score of 66%....
Customer Service Representative
- Hampton, VA (14 miles from Norfolk, VA)
- 4 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 4 days ago
Customer Service Representative Third Party CS hampton, VA, US 5 days ago Quick Job type Full-time Quick Job description Description The customer service representative will be responsible for answering...
Remote WorkFull Time Customer Service Representative (Uniform/E-Commerce)
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 4 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 4 days ago
FULL TIME CUSTOMER SERVICE REPRESENTATIVE (UNIFORM/E-COMMERCE) (25000287) Job Description FULL TIME CUSTOMER SERVICE REPRESENTATIVE (UNIFORM/E-COMMERCE) Job Number: 25000287 Primary Location: United...
Customer Service Agent, Cross Functional (Part-Time)
- Newport News, VA (17 miles from Norfolk, VA)
- 4 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 4 days ago
To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department....
Competitive Customer Service Representative. Job in Newport News Gr8Jobs
- Newport News, VA (17 miles from Norfolk, VA)
- 5 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 5 days ago
Looking for hard workers with upbeat attitudes! We are looking for candidates that can teach and train. You must also be able to work hands-on with customers and clients. Must be able to teach,...
Pharmacy Customer Service Associate
- Chesapeake, VA (7 miles from Norfolk, VA)
- 6 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative (Loan Consultant II)
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 6 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 6 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
Third Party Customer Service Associate
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
A minimum of two years of customer service experience required....
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Norfolk, VA
Highest Education Level
Customer Services in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »