Customer Service Jobs in Dumfries, VA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 70 Jobs

Automotive Customer Service Representative

  • Centreville, VA (22 miles from Dumfries, VA)
  • 4 hours ago
  • Centreville, VA (22 miles from Dumfries, VA)
  • 4 hours ago

Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary!...

Customer Service Agent George Mason University

  • Manassas, VA (17 miles from Dumfries, VA)
  • 8 hours ago
  • Manassas, VA (17 miles from Dumfries, VA)
  • 8 hours ago

About the Position: Customer Service Agents (CSAs) comprise the nucleus of the Freedom Center?s Customer Service Department - more commonly called the front desk....

Customer Service Associate

  • Arlington, VA (24 miles from Dumfries, VA)
  • 15 hours ago
  • Arlington, VA (24 miles from Dumfries, VA)
  • 15 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Experience Associate, Pentagon City - Full Time

  • Arlington, VA (24 miles from Dumfries, VA)
  • 1 day ago
  • Arlington, VA (24 miles from Dumfries, VA)
  • 1 day ago

Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...

Customer Service Representative

  • Alexandria, VA (21 miles from Dumfries, VA)
  • 1 day ago
  • Alexandria, VA (21 miles from Dumfries, VA)
  • 1 day ago

Apply Description John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified banking professionals at our Alexandria, VA Branch location....

Pharmacy Customer Service Associate

  • Woodbridge, VA (4 miles from Dumfries, VA)
  • 1 day ago
  • Woodbridge, VA (4 miles from Dumfries, VA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Arlington, VA (24 miles from Dumfries, VA)
  • 1 day ago
  • Arlington, VA (24 miles from Dumfries, VA)
  • 1 day ago

service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...

Retail Customer Service Specialist

  • Gainesville, VA (24 miles from Dumfries, VA)
  • 2 days ago
  • Gainesville, VA (24 miles from Dumfries, VA)
  • 2 days ago

Serve as primary customer service provider at the front end and liaison between customers and management....

Bakery Customer Service Representative

  • La Plata, MD (16 miles from Dumfries, VA)
  • 3 days ago
  • La Plata, MD (16 miles from Dumfries, VA)
  • 3 days ago

Bakery Customer Service Representative We are looking for a friendly, organized, and energetic Customer Service Representative to join our bakery team!...

Customer Service Representative (Loan Consultant I)

  • Manassas, VA (17 miles from Dumfries, VA)
  • 4 days ago
  • Manassas, VA (17 miles from Dumfries, VA)
  • 4 days ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...

Customer Service Associate

  • Fairfax, VA (23 miles from Dumfries, VA)
  • 4 days ago
  • Fairfax, VA (23 miles from Dumfries, VA)
  • 4 days ago

Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...

Remote Customer Service Representative

  • Arlington, VA (24 miles from Dumfries, VA)
  • 5 days ago
  • Arlington, VA (24 miles from Dumfries, VA)
  • 5 days ago

We have multiple opportunities open for Work From Home Customer Service Representatives. Earn $19.00/hr, ($16.00/hr base plus bonuses) when youre hitting your sales goals....

Remote Work

Customer Service Representative (Loan Consultant I)

  • Manassas, VA (17 miles from Dumfries, VA)
  • 5 days ago
  • Manassas, VA (17 miles from Dumfries, VA)
  • 5 days ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...

Customer Experience Associate - Garden/Toys

  • Fort Belvoir, VA (12 miles from Dumfries, VA)
  • 6 days ago
  • Fort Belvoir, VA (12 miles from Dumfries, VA)
  • 6 days ago

H-... Customer Experience Associate - Garden/Toys United States - Virginia - Fort Belvoir Regular Part Time Job Description Responsible for driving the customer experience through proactive and...

Customer Experience Associate-Shoe Department

  • Fort Belvoir, VA (12 miles from Dumfries, VA)
  • 6 days ago
  • Fort Belvoir, VA (12 miles from Dumfries, VA)
  • 6 days ago

H-... Customer Experience Associate-Shoe Department United States - Virginia - Fort Belvoir Regular Part Time Job Description As a Customer Experience Expert in Apparel & Accessories, your eye for...

Demographic Data for Dumfries, VA

Moving to Dumfries, VA? Find some basic demographic data about Dumfries, VA below.

Local
National
38,695
538
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
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Title Synonyms

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Salary for Customer Service Jobs in Dumfries, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Dumfries, VA offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Dumfries, VA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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