Customer Service Jobs in Springfield, TN

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 54 Jobs

Customer Service Associate

  • Springfield, TN
  • 19 hours ago
  • Springfield, TN
  • 19 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Madison, TN (19 miles from Springfield, TN)
  • 1 day ago
  • Madison, TN (19 miles from Springfield, TN)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Remote Customer Service Representative

  • Nashville, TN (24 miles from Springfield, TN)
  • 2 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 2 days ago

SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team!...

Remote Work

Customer Service Representative

  • Portland, TN (18 miles from Springfield, TN)
  • 2 days ago
  • Portland, TN (18 miles from Springfield, TN)
  • 2 days ago

As a Customer Service Representative you will need to bring: Excellent customer service skills Cash Handling experience Ability to operate computers and standard office equipment preferred Safe, secure...

Associate Customer Service Representative

  • Nashville, TN (24 miles from Springfield, TN)
  • 2 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 2 days ago

** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...

Customer Service Representative

  • Nashville, TN (24 miles from Springfield, TN)
  • 2 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 2 days ago

Customer Service Representative Job ID 230213 Posted 30-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...

Customer Service Representative

  • Nashville, TN (24 miles from Springfield, TN)
  • 5 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 5 days ago

: Customer Service Representative Remote ***US Citizenship Required*** As a Customer Service Representative (CSR) for the DOL-NCC, you will play an integral role in supporting the center's mission....

Remote Work

Customer Service Representative (CSR1)

  • Goodlettsville, TN (15 miles from Springfield, TN)
  • 6 days ago
  • Goodlettsville, TN (15 miles from Springfield, TN)
  • 6 days ago

(ACSI) is looking for Customer Service Representatives to join our EdFinancial team, where you'll provide exceptional customer service while building a fulfilling career....

Customer Service Representative

  • Nashville, TN (24 miles from Springfield, TN)
  • 7 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 7 days ago

**Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience....

Customer Service Representative - Remote

  • Nashville, TN (24 miles from Springfield, TN)
  • 7 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 7 days ago

We provide customer service to some of the nations most prominent brands....

Remote Work

Remote Customer Service Representative Healthcare Support

  • Nashville, TN (24 miles from Springfield, TN)
  • 8 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 8 days ago

Bring Your Own Device (BYOD) Required We are currently hiring Remote Customer Service Representatives to support state-based healthcare programs, including health insurance marketplaces, Medicaid, and...

Remote Work

Remote Customer Service Representative

  • Nashville, TN (24 miles from Springfield, TN)
  • 8 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 8 days ago

Were hiring Customer Service Representatives to support inbound customer inquiries and deliver exceptional service across various communication channels including phone, email, and live chat....

Remote Work

Customer Service Representative - FULL TIME SEASONAL

  • Nashville, TN (24 miles from Springfield, TN)
  • 8 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 8 days ago

Were looking for dedicated Customer Service Associates to join our remote team!...

Remote Work

Customer Service Associate - Work From Home

  • Nashville, TN (24 miles from Springfield, TN)
  • 9 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 9 days ago

FT Customer Service Associate - Work From Home [Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal...

Remote Work

Customer Service Representative

  • Nashville, TN (24 miles from Springfield, TN)
  • 10 days ago
  • Nashville, TN (24 miles from Springfield, TN)
  • 10 days ago

Currently seeking customer service representatives in the Nashville TN market. Are you a people person? Love providing customer service and support....

Demographic Data for Springfield, TN

Moving to Springfield, TN? Find some basic demographic data about Springfield, TN below.


Local
National
31,851
660
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Springfield, TN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Springfield, TN offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Springfield, TN
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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