Customer Service Jobs in Knoxville, TN
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Cashier
- Lenoir City, TN (23 miles from Knoxville, TN)
- 14 days ago
- Lenoir City, TN (23 miles from Knoxville, TN)
- 14 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative - FT
- Alcoa, TN (11 miles from Knoxville, TN)
- 5 hours ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 5 hours ago
service....
Essential Duties & Responsibilities: Provide excellent customer service Answer customer calls/inquiries Take payments over the phone Handle customer/client correspondence and all information requests...
Customer Service Representative
- Sevierville, TN (21 miles from Knoxville, TN)
- 2 days ago
- Sevierville, TN (21 miles from Knoxville, TN)
- 2 days ago
The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality....
To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department....
The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions....
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Customer Service agent-process payment Knoxville, TN Description RemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923....
Customer Service Associate Job
- Sevierville, TN (21 miles from Knoxville, TN)
- 7 days ago
- Sevierville, TN (21 miles from Knoxville, TN)
- 7 days ago
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
Position : Customer Service Representative Pay : $17.00 / hr. - $20.00 / hr. - Depending on Experience Hospice accepts and directs requests for health care services....
Part Time, Customer Service Representative - EdAmerica
- Knoxville, TN
- 9 days ago
- Knoxville, TN
- 9 days ago
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE: As a Customer Service Representative, the daily responsibilities include answering inbound calls from students and parents, making outbound calls...
Customer Service Agent Knoxville
- Kodak, TN (16 miles from Knoxville, TN)
- 9 days ago
- Kodak, TN (16 miles from Knoxville, TN)
- 9 days ago
Customer Service Agent - Knoxville Kodak, TN Description LOCATIONS: Onsite - Knoxville Pay: $17/hr....
Customer Service Representative Knoxville, TN Description Customer Service Representative - On-Site | Knoxville, TN Start Date: May 19, 2025 Pay Rate: $18.77/hour Contract Duration: Through August,...
Customer Service Associate - Temporary
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 9 days ago
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 9 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Maryville, TN (21 miles from Knoxville, TN)
- 10 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 10 days ago
Customer Service Representative - $20 Express Employment Professionals is hiring a/an Customer Service Representative for a local manufacturer in Maryville, TN....
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Knoxville, TN
Highest Education Level
Customer Services in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »