Customer Service Jobs in Quebec
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Application Deadline: 06/17/2025 Address: 7171 boulevard Cousineau Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
Sr. Client Service Representative, 34 hours/week, Sutton
- Sutton, QC
- 5 days ago
- Sutton, QC
- 5 days ago
To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking Team, youll use your expertise in financial services products and customer service...
Sea Logistics Customer Care Representative - Import , Bilingual
- Montreal, QC
- 10 days ago
- Montreal, QC
- 10 days ago
Providing excellent customer service is essential in this position....
Client service representative, 15h/weekly - Sherbrooke, QC
- Sherbrooke, QC
- 11 days ago
- Sherbrooke, QC
- 11 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Client service representative, 25h/weekly - Senneterre, QC
- Senneterre, QC
- 11 days ago
- Senneterre, QC
- 11 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Customer Experience Associate - Laval (Duvernay) - 18.75 hours
- Laval, QC
- 12 days ago
- Laval, QC
- 12 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Experience Associate - Laval (Duvernay) - 15 hours
- Laval, QC
- 12 days ago
- Laval, QC
- 12 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Experience Associate - Hull, Plateau - 15 hours
- Gatineau, QC
- 15 days ago
- Gatineau, QC
- 15 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Are you a people person and customer service focused? Do you want to work with a company that loves to promote from within? If this sounds like you, wed love to meet you!!...
Customer Experience Associate - Chicoutimi - 22.50 hours
- Chicoutimi, QC
- 24 days ago
- Chicoutimi, QC
- 24 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Experience Associate - Quebec (Les Rivieres) - 18.75 hours
- Quebec, QC
- 25 days ago
- Quebec, QC
- 25 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
before dispatching drivers Open new accounts and service existing accounts Maintain a professional appearance and positive attitude Requirements Must have a positive attitude and customer service mindset...
Customer Experience Associate - Pierrefonds, Sources - 22.5h
- Montreal, QC
- 30+ days ago
- Montreal, QC
- 30+ days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Quebec
Highest Education Level
Customer Services in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Filing
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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