Customer Experience Associate - Brossard, Lapiniere (Part-time, 15h/week)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Apercu du service:

A TD Canada Trust, nous sommes le personnel de premiere ligne de la TD. Nous nous efforcons de batir des liens solides et approfondis avec nos clients en effectuant de nombreuses operations de service a la clientele ainsi que de fournir des renseignements et des conseils sur les services, les produits et les solutions aux clients actuels et potentiels de la TD. En succursale, nous comprenons les besoins des clients et ciblons les occasions de promouvoir les produits et les services en dirigeant les clients vers les membres de lequipe ou les partenaires internes appropries, tout en assurant une experience client positive.

Joignez-vous a TD Canada Trust, et pensez comme un client, agissez en proprietaire responsable, innovez pour atteindre nos buts et executez avec efficacite.

Description du poste:

Pouvez-vous assurer une interaction agreable avec les clients tout en etant chaleureux? Pouvez-vous traiter des operations financieres correctement et ressentir un sentiment daccomplissement lorsque vous offrez une excellente experience client? Si cest le cas, passez a la prochaine etape de votre carriere des aujourdhui et posez votre candidature au poste d Associe, experience client . Nous recherchons un champion qui peut comprendre les besoins des clients et leur proposer les solutions bancaires qui leur conviennent le mieux pour assurer une experience client positive.

Dans le cadre de vos fonctions, vous devrez faire ce qui suit:

• Traiter des operations financieres, comme des depots, des retraits et des paiements de factures, conformement aux procedures operationnelles normalisees, aux reglements du secteur, et au Code de conduite et dethique professionnelle de la TD
• Comprendre et determiner les besoins des clients afin de recommander des solutions propres a ces besoins, tout en agissant avec discretion pour les affaires confidentielles
• Repondre aux preoccupations des clients, et les resoudre, au moyen de procedures courantes et de la transmission des exceptions a un niveau superieur, au besoin
• Atteindre les objectifs etablis et daffaires en faisant la promotion des solutions bancaires et en suivant les processus daffaires de maniere exacte et en temps opportun
• Creer un lien personnel avec les clients pour les informer adequatement et clairement des solutions et des processus bancaires
• Aider a etablir un environnement de travail positif, diversifie et equitable, en faisant valoir lefficacite de lequipe et en participant au rendement et au perfectionnement individuels
• Aider lequipe en respectant les collegues, en restant devoue et en tenant tout le monde au courant de letat des activites de routine
• Assurer une experience client de qualite et recommander des ameliorations operationnelles lorsque les occasions damelioration et datteinte de lexcellence operationnelle se presentent.

Exigences du poste:

• Diplome detudes secondaires et/ou plus dune annee dexperience pertinente
• Diplome universitaire de premier cycle ou equivalent, un atout
• Tres bon sens de lorganisation, et solides competences en administration, en planification et en gestion du temps, pour travailler dans un milieu au rythme rapide
• Utilisation pratique de la suite MS Office (Word, Excel et Outlook) et dInternet
• Personne ambitieuse pouvant faire preuve dinitiative, axee sur lexactitude et soucieuse des details pour le traitement de plusieurs taches et la modification des priorites
• Communicateur dynamique ayant des competences reconnues en experience client, qui peut etablir un lien, verbalement ou par ecrit, avec differentes personnes de facon calme, courtoise et efficace
  

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):