Customer Service Jobs in Scranton, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative (Loan Consultant II)
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 15 hours ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 15 hours ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
Medical Equipment Customer Service Representative
- Dickson City, PA (4 miles from Scranton, PA)
- 2 days ago
- Dickson City, PA (4 miles from Scranton, PA)
- 2 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
- Kingston, PA (15 miles from Scranton, PA)
- 5 days ago
- Kingston, PA (15 miles from Scranton, PA)
- 5 days ago
service....
Customer Service Representative
- Pittston, PA (8 miles from Scranton, PA)
- 6 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 6 days ago
They pride themselves on their commitment to customer service and their ability to deliver high-quality insurance products....
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout...
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Hamlin, PA (16 miles from Scranton, PA)
- 9 days ago
- Hamlin, PA (16 miles from Scranton, PA)
- 9 days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Retail Customer Service Supervisor
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 11 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 11 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Senior Customer Service Representative
- Pittston, PA (8 miles from Scranton, PA)
- 13 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 13 days ago
Our Senior Customer Service Representatives are the cornerstone of ShipMonk, combining advanced account management and customer service skills with a high degree of ingenuity....
Customer Service Representative I - 0HS68183673
- Dallas, PA (17 miles from Scranton, PA)
- 13 days ago
- Dallas, PA (17 miles from Scranton, PA)
- 13 days ago
Customer Service Representative I - 0HS68183673 DESCRIPTION/RESPONSIBILITIES:General ResponsibilitiesResponsible for performing a variety of duties to support the customer service function of a branch...
Wellness Center Sales and Client Service Representative
- Dalton, PA (9 miles from Scranton, PA)
- 17 days ago
- Dalton, PA (9 miles from Scranton, PA)
- 17 days ago
Wellness Center Sales and Client Service Representative (Dalton) Inner Harmony Wellness Center 131 Reynolds Rd compensation: $15 per hour plus commission based on high-ticket package sales....
Customer Service Representative
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 19 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 19 days ago
service or a related field Excellent communication skills, both written and verbal Strong problem-solving abilities and attention to detail Proficiency in data entry and computer systems Bilingual...
Bilingual Customer Service Representative
- Pittston, PA (8 miles from Scranton, PA)
- 21 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 21 days ago
The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....
Demographic Data for Scranton, PA
Moving to Scranton, PA? Find some basic demographic data about Scranton, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Scranton, PA
Highest Education Level
Customer Services in Scranton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »