Customer Service Jobs in Scranton, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 12 hours ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 12 hours ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
Insurance Customer Service Representative
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 4 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 4 days ago
service focus Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software Grow, with us: AssuredPartners is passionate about fueling...
Licensed Customer Service Representative
- Pittston, PA (8 miles from Scranton, PA)
- 5 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 5 days ago
Licensed Customer Service Representative Location: Pittston PA Workplace Type: Hybrid (Mon-Wed onsite, Thu-Fri remote after training) Work Environment Training: Remote, Mon-Fri, 8:30 AM-5:00 PM CST...
PartTime Customer Service Associate Pro Weekend
- Dickson City, PA (4 miles from Scranton, PA)
- 5 days ago
- Dickson City, PA (4 miles from Scranton, PA)
- 5 days ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
Dispensary Associate - Part-time
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 6 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 6 days ago
Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....
Customer Service Representative
- Pittston, PA (8 miles from Scranton, PA)
- 9 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 9 days ago
Maintaining industry leading service standards by providing prompt service and one call resolution.Availability and dependability to multitask between systems and job duties such as documentation,...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 921 Viewmont Dr, Scranton Dickson...
Customer Service Representative Consumer Retail
- Exeter, PA (9 miles from Scranton, PA)
- 27 days ago
- Exeter, PA (9 miles from Scranton, PA)
- 27 days ago
Our Consumer Retail Customer Service Representatives provide exceptional support to B2C customers from order placement to delivery....
- Scott Township, PA (4 miles from Scranton, PA)
- 30+ days ago
- Scott Township, PA (4 miles from Scranton, PA)
- 30+ days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Customer Service Representative I - 0HS68186158
- Luzerne, PA (14 miles from Scranton, PA)
- 30+ days ago
- Luzerne, PA (14 miles from Scranton, PA)
- 30+ days ago
Performs a variety of duties to support the customer service function of a branch office of which the following are illustrative:a....
Customer Service Representative (Loan Consultant II)
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 30+ days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 30+ days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
Customer Service Representative (Loan Consultant II)
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 45+ days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 45+ days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
Medical Equipment Customer Service Representative
- Dickson City, PA (4 miles from Scranton, PA)
- 45+ days ago
- Dickson City, PA (4 miles from Scranton, PA)
- 45+ days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Demographic Data for Scranton, PA
Moving to Scranton, PA? Find some basic demographic data about Scranton, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Scranton, PA
Highest Education Level
Customer Services in Scranton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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