Customer Service Jobs in Rochester, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Lead Customer Service Representative
- New Castle, PA (16 miles from Rochester, PA)
- 5 hours ago
- New Castle, PA (16 miles from Rochester, PA)
- 5 hours ago
Store 2743077: 3224 Wilmington Road, New Castle, Pennsylvania 16105 Availability - Shift/Days Full time Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer...
Customer Service Representative/Inside Sales Representative
- Industry, PA (10 miles from Rochester, PA)
- 18 hours ago
- Industry, PA (10 miles from Rochester, PA)
- 18 hours ago
Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative...
Customer Service Representative II
- Industry, PA (10 miles from Rochester, PA)
- 2 days ago
- Industry, PA (10 miles from Rochester, PA)
- 2 days ago
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
Retail Customer Service Associate
- Butler, PA (20 miles from Rochester, PA)
- 4 days ago
- Butler, PA (20 miles from Rochester, PA)
- 4 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 200 Moraine Pointe Plz, Butler,...
Customer Service Representative (CSR) Tier 1
- New Castle, PA (16 miles from Rochester, PA)
- 5 days ago
- New Castle, PA (16 miles from Rochester, PA)
- 5 days ago
General information Job Posting Title Customer Service Representative (CSR) Tier 1 Date Thursday, May 22, 2025 City Boyers State PA Country United States Working time Full-time Description & Requirements...
Customer Service Representative (CSR) - Background Clearance Investigations
- New Castle, PA (16 miles from Rochester, PA)
- 5 days ago
- New Castle, PA (16 miles from Rochester, PA)
- 5 days ago
General information Job Posting Title Customer Service Representative (CSR) - Background Clearance Investigations Date Monday, June 9, 2025 City Boyers State PA Country United States Working time Full-time...
Customer Service Representative - Work From Home
- Coraopolis, PA (15 miles from Rochester, PA)
- 5 days ago
- Coraopolis, PA (15 miles from Rochester, PA)
- 5 days ago
FT Customer Service Representative - Work From Home Location: Coraopolis [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...
Remote WorkCustomer Service Representative
- Warrendale, PA (8 miles from Rochester, PA)
- 7 days ago
- Warrendale, PA (8 miles from Rochester, PA)
- 7 days ago
Whats a typical day as a Customer Service Representative? Youll be: Providing world-class client service to ensure customer satisfaction....
Sales & Customer Service Associate
- Wexford, PA (10 miles from Rochester, PA)
- 7 days ago
- Wexford, PA (10 miles from Rochester, PA)
- 7 days ago
service and help everyone feel valued and understood....
Customer Service Representative
- Wexford, PA (10 miles from Rochester, PA)
- 8 days ago
- Wexford, PA (10 miles from Rochester, PA)
- 8 days ago
Dealership: L0289 Baierl Chevrolet Baierl Chevrolet Customer Service Representative Responsibilities : Receive payments made by cash, checks, credit card receipts, EFTs and issue payment receipts Process...
Pharmacy Customer Service Associate
- Crafton, PA (21 miles from Rochester, PA)
- 10 days ago
- Crafton, PA (21 miles from Rochester, PA)
- 10 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Cashier
- Freedom, PA (3 miles from Rochester, PA)
- 10 days ago
- Freedom, PA (3 miles from Rochester, PA)
- 10 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
- Butler, PA (20 miles from Rochester, PA)
- 10 days ago
- Butler, PA (20 miles from Rochester, PA)
- 10 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Beaver Falls, PA (7 miles from Rochester, PA)
- 16 days ago
- Beaver Falls, PA (7 miles from Rochester, PA)
- 16 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Dispensary Associate - Full-time
- Zelienople, PA (5 miles from Rochester, PA)
- 19 days ago
- Zelienople, PA (5 miles from Rochester, PA)
- 19 days ago
Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....
Demographic Data for Rochester, PA
Moving to Rochester, PA? Find some basic demographic data about Rochester, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Rochester, PA
Highest Education Level
Customer Services in Rochester, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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