Customer Service Jobs in Rochester, PA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 35 Jobs

Lead Customer Service Representative

  • New Castle, PA (16 miles from Rochester, PA)
  • 5 hours ago
  • New Castle, PA (16 miles from Rochester, PA)
  • 5 hours ago

Store 2743077: 3224 Wilmington Road, New Castle, Pennsylvania 16105 Availability - Shift/Days Full time Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer...

Customer Service Representative/Inside Sales Representative

  • Industry, PA (10 miles from Rochester, PA)
  • 18 hours ago
  • Industry, PA (10 miles from Rochester, PA)
  • 18 hours ago

Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative...

Customer Service Representative II

  • Industry, PA (10 miles from Rochester, PA)
  • 2 days ago
  • Industry, PA (10 miles from Rochester, PA)
  • 2 days ago

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....

Retail Customer Service Associate

  • Butler, PA (20 miles from Rochester, PA)
  • 4 days ago
  • Butler, PA (20 miles from Rochester, PA)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 200 Moraine Pointe Plz, Butler,...

Customer Service Representative (CSR) Tier 1

  • New Castle, PA (16 miles from Rochester, PA)
  • 5 days ago
  • New Castle, PA (16 miles from Rochester, PA)
  • 5 days ago

General information Job Posting Title Customer Service Representative (CSR) Tier 1 Date Thursday, May 22, 2025 City Boyers State PA Country United States Working time Full-time Description & Requirements...

Customer Service Representative (CSR) - Background Clearance Investigations

  • New Castle, PA (16 miles from Rochester, PA)
  • 5 days ago
  • New Castle, PA (16 miles from Rochester, PA)
  • 5 days ago

General information Job Posting Title Customer Service Representative (CSR) - Background Clearance Investigations Date Monday, June 9, 2025 City Boyers State PA Country United States Working time Full-time...

Customer Service Representative - Work From Home

  • Coraopolis, PA (15 miles from Rochester, PA)
  • 5 days ago
  • Coraopolis, PA (15 miles from Rochester, PA)
  • 5 days ago

FT Customer Service Representative - Work From Home Location: Coraopolis [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...

Remote Work

Customer Service Representative

  • Warrendale, PA (8 miles from Rochester, PA)
  • 7 days ago
  • Warrendale, PA (8 miles from Rochester, PA)
  • 7 days ago

Whats a typical day as a Customer Service Representative? Youll be: Providing world-class client service to ensure customer satisfaction....

Sales & Customer Service Associate

  • Wexford, PA (10 miles from Rochester, PA)
  • 7 days ago
  • Wexford, PA (10 miles from Rochester, PA)
  • 7 days ago

service and help everyone feel valued and understood....

Customer Service Representative

  • Wexford, PA (10 miles from Rochester, PA)
  • 8 days ago
  • Wexford, PA (10 miles from Rochester, PA)
  • 8 days ago

Dealership: L0289 Baierl Chevrolet Baierl Chevrolet Customer Service Representative Responsibilities : Receive payments made by cash, checks, credit card receipts, EFTs and issue payment receipts Process...

Pharmacy Customer Service Associate

  • Crafton, PA (21 miles from Rochester, PA)
  • 10 days ago
  • Crafton, PA (21 miles from Rochester, PA)
  • 10 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Cashier

  • Freedom, PA (3 miles from Rochester, PA)
  • 10 days ago
  • Freedom, PA (3 miles from Rochester, PA)
  • 10 days ago

Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....

Customer Service Associate

  • Butler, PA (20 miles from Rochester, PA)
  • 10 days ago
  • Butler, PA (20 miles from Rochester, PA)
  • 10 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Beaver Falls, PA (7 miles from Rochester, PA)
  • 16 days ago
  • Beaver Falls, PA (7 miles from Rochester, PA)
  • 16 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Dispensary Associate - Full-time

  • Zelienople, PA (5 miles from Rochester, PA)
  • 19 days ago
  • Zelienople, PA (5 miles from Rochester, PA)
  • 19 days ago

Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....

Demographic Data for Rochester, PA

Moving to Rochester, PA? Find some basic demographic data about Rochester, PA below.


Local
National
8,617
164
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Rochester, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Rochester, PA offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Rochester, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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