Customer Service Jobs in Reading, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Hereford, PA (21 miles from Reading, PA)
- 13 days ago
- Hereford, PA (21 miles from Reading, PA)
- 13 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
Retail Customer Service Cashier
- Hamburg, PA (14 miles from Reading, PA)
- 19 hours ago
- Hamburg, PA (14 miles from Reading, PA)
- 19 hours ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....
Dispensary Associate - Full-time
- Laureldale, PA (3 miles from Reading, PA)
- 4 days ago
- Laureldale, PA (3 miles from Reading, PA)
- 4 days ago
-Prior experience, preferably in retail and/or customer service area is a plus. -Must have prior cash handling experience....
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Provide feedback on the efficiency/effectiveness of the customer service processes, procedures and products; provide recommendations for improvements Assist routers and activity trip coordinators, as...
Customer Service Representative
- Ephrata, PA (17 miles from Reading, PA)
- 5 days ago
- Ephrata, PA (17 miles from Reading, PA)
- 5 days ago
FLSA Status: Non-Exempt Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties: Essential Duties and...
Pharmacy Customer Service Associate
- Limerick, PA (24 miles from Reading, PA)
- 5 days ago
- Limerick, PA (24 miles from Reading, PA)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
ULINE- Customer Service Representative
- Gilbertsville, PA (19 miles from Reading, PA)
- 5 days ago
- Gilbertsville, PA (19 miles from Reading, PA)
- 5 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative (Sr. Loan Consultant)
- Sinking Spring, PA (5 miles from Reading, PA)
- 6 days ago
- Sinking Spring, PA (5 miles from Reading, PA)
- 6 days ago
Ensure a high quality of customer service. All other duties as assigned....
Customer Service Representative
- Macungie, PA (21 miles from Reading, PA)
- 7 days ago
- Macungie, PA (21 miles from Reading, PA)
- 7 days ago
Customer Service Representative Upper Macungie Township, PA 18087 Posted: 05/29/2025 Job Category: Administrative Job Number: HH372278527 Job Description Sirius Staffing is seeking a Customer Service...
Customer Service Representative
- Pennsburg, PA (24 miles from Reading, PA)
- 7 days ago
- Pennsburg, PA (24 miles from Reading, PA)
- 7 days ago
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
Customer Service Representative
- Shoemakersville, PA (8 miles from Reading, PA)
- 8 days ago
- Shoemakersville, PA (8 miles from Reading, PA)
- 8 days ago
Customer Service Representative Shoemakersville, PA May 30, 2025 Customer Service Representative Shoemakersville, PA Do you enjoy working in a fast-paced environment?...
Customer Service Representative (Sr. Loan Consultant)
- Sinking Spring, PA (5 miles from Reading, PA)
- 8 days ago
- Sinking Spring, PA (5 miles from Reading, PA)
- 8 days ago
Ensure a high quality of customer service. All other duties as assigned....
Customer Service Representative
- Trexlertown, PA (22 miles from Reading, PA)
- 10 days ago
- Trexlertown, PA (22 miles from Reading, PA)
- 10 days ago
The Customer Service Representative is responsible for managing international customer orders, inquiries, logistics coordination, and documentation in accordance with country-specific export regulations...
Customer Service Representative I
- Limerick, PA (24 miles from Reading, PA)
- 10 days ago
- Limerick, PA (24 miles from Reading, PA)
- 10 days ago
Overview : The Customer Service Representative supports our company divisions....
Demographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Reading, PA
Highest Education Level
Customer Services in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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