Customer Service Jobs in Reading, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....
Customer Service Representative
- Gilbertsville, PA (19 miles from Reading, PA)
- 4 days ago
- Gilbertsville, PA (19 miles from Reading, PA)
- 4 days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
As their team continues to grow, they are seeking a dependable, organized, and customer-focused Customer Service Representative (CSR) to join their office....
Customer Service Representative
- Spring City, PA (21 miles from Reading, PA)
- 5 days ago
- Spring City, PA (21 miles from Reading, PA)
- 5 days ago
We have an opening for an experienced Customer Service Representative to join the company....
- Kutztown, PA (14 miles from Reading, PA)
- 6 days ago
- Kutztown, PA (14 miles from Reading, PA)
- 6 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Laureldale, PA (3 miles from Reading, PA)
- 6 days ago
- Laureldale, PA (3 miles from Reading, PA)
- 6 days ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
Loss Prevention Tactical Customer Service Associate Associate
- Reading, PA
- 10 days ago
- Reading, PA
- 10 days ago
Loss Prevention Tactical Customer Service Associate Associate TJX Companies, Inc Reading, Pennsylvania TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement...
Knowledge, Skills and Abilities Excellent Customer Service skills Knowledge of customer lifecycle, pricing, offers, and renewal processes....
Customer Care Representative I (Denver, PA, US, 17517)
- Denver, PA (12 miles from Reading, PA)
- 10 days ago
- Denver, PA (12 miles from Reading, PA)
- 10 days ago
Customer Service Consultants handle complex inquiries independently or with very little assistance....
Remote WorkCustomer Care Representative I - Bilingual (Denver, PA, US, 17517)
- Denver, PA (12 miles from Reading, PA)
- 10 days ago
- Denver, PA (12 miles from Reading, PA)
- 10 days ago
Customer Service Consultants handle complex inquiries independently or with very little assistance....
Remote WorkCustomer Care Representative I (Wyomissing, PA, US, 19610)
- Wyomissing, PA (2 miles from Reading, PA)
- 10 days ago
- Wyomissing, PA (2 miles from Reading, PA)
- 10 days ago
Knowledge, Skills and Abilities Excellent Customer Service skills Knowledge of customer lifecycle, pricing, offers, and renewal processes....
- New Holland, PA (17 miles from Reading, PA)
- 10 days ago
- New Holland, PA (17 miles from Reading, PA)
- 10 days ago
We are looking for a candidate with banking and customer service experience to join the Presence Bank family! Why Presence?...
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Loss Prevention Tactical Customer Service Associate
- Wyomissing, PA (2 miles from Reading, PA)
- 11 days ago
- Wyomissing, PA (2 miles from Reading, PA)
- 11 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Care Representative I
- Denver, PA (12 miles from Reading, PA)
- 12 days ago
- Denver, PA (12 miles from Reading, PA)
- 12 days ago
Customer Service Consultants handle complex inquiries independently or with very little assistance....
Remote WorkDemographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Reading, PA
Highest Education Level
Customer Services in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Policy Development
- Filing
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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