Customer Service Jobs in Mercer, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative (CSR) Tier 1
- New Castle, PA (18 miles from Mercer, PA)
- 18 hours ago
- New Castle, PA (18 miles from Mercer, PA)
- 18 hours ago
General information Job Posting Title Customer Service Representative (CSR) Tier 1 Date Thursday, May 22, 2025 City Boyers State PA Country United States Working time Full-time Description & Requirements...
Customer Service Representative (CSR) - Background Clearance Investigations
- New Castle, PA (18 miles from Mercer, PA)
- 18 hours ago
- New Castle, PA (18 miles from Mercer, PA)
- 18 hours ago
General information Job Posting Title Customer Service Representative (CSR) - Background Clearance Investigations Date Monday, June 9, 2025 City Boyers State PA Country United States Working time Full-time...
Customer Accounts Advisor Plus
- Youngstown, OH (22 miles from Mercer, PA)
- 1 day ago
- Youngstown, OH (22 miles from Mercer, PA)
- 1 day ago
guest deliveries as directed by managementClean and certify merchandise in the Quality Assurance Center for all items personally returnedComplete and maintain weekly vehicle maintenance sheet and route...
Customer Service Representative
- Ellwood City, PA (24 miles from Mercer, PA)
- 2 days ago
- Ellwood City, PA (24 miles from Mercer, PA)
- 2 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative - Data Specialist
- New Castle, PA (18 miles from Mercer, PA)
- 2 days ago
- New Castle, PA (18 miles from Mercer, PA)
- 2 days ago
. - Route patrons and calls to appropriate destinations. - Prepare materials for shelving or filing. - Search for claimed returned or missing items. - Perform opening and closing procedures. - Respond...
Customer Service Associate - Customer Service Center
- Youngstown, OH (22 miles from Mercer, PA)
- 4 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 4 days ago
Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Previous contact center experience preferred....
- Youngstown, OH (22 miles from Mercer, PA)
- 9 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 9 days ago
Customer Service Agent Job Poster : Jobs Skills:Customer Service | Location: Youngstown, Ohio, United States Of America Views:5 This is a fantastic opportunity to join our team and make a real difference...
Customer Service Representative - Part Time - Kirk Road - Youngstown, OH
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
Cash handling and customer service experience preferred....
Customer Service Representative - Part Time - Liberty - Youngstown, OH
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
Cash handling and customer service experience preferred....
Customer Service Representative Customer Service
- Youngstown, OH (22 miles from Mercer, PA)
- 16 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 16 days ago
Customer Service Representative Customer Service Trivium Packaging United States, Ohio, Youngstown 1 Performance Place (Show on map) Jun 17, 2025 Customer Service Representative Job ID: 39305 Location...
Medical Equipment Customer Service Representative
- Girard, OH (22 miles from Mercer, PA)
- 17 days ago
- Girard, OH (22 miles from Mercer, PA)
- 17 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative
- Slippery Rock, PA (16 miles from Mercer, PA)
- 17 days ago
- Slippery Rock, PA (16 miles from Mercer, PA)
- 17 days ago
Store 2743606: 640 Kelly Blvd, Slippery Rock, Pennsylvania 16057 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Retail Customer Service Cashier
- Hubbard, OH (17 miles from Mercer, PA)
- 21 days ago
- Hubbard, OH (17 miles from Mercer, PA)
- 21 days ago
**Job Functions** : + General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs. + Balancing...
Customer Service Representative (CSR) Tier 3 - Background Clearance Investigations
- Boyers, PA (19 miles from Mercer, PA)
- 23 days ago
- Boyers, PA (19 miles from Mercer, PA)
- 23 days ago
Essential Duties and Responsibilities: - Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas. - May respond to e-mail inquiries. - Customer...
Customer Service Representative, Customer Service
- Youngstown, OH (22 miles from Mercer, PA)
- 23 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 23 days ago
GENERAL FUNCTION The Customer Service Representative for Classic Optical Laboratories reports to the Customer Service Manager....
Demographic Data for Mercer, PA
Moving to Mercer, PA? Find some basic demographic data about Mercer, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Mercer, PA
Highest Education Level
Customer Services in Mercer, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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