Customer Service Jobs in Lancaster, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative (Clerical Assistant 3)
- Lancaster, PA
- 14 hours ago
- Lancaster, PA
- 14 hours ago
Are you passionate about customer service and looking for an opportunity to enhance your skills?...
Customer Service Representative (Part-Time)
- Ronks, PA (9 miles from Lancaster, PA)
- 1 day ago
- Ronks, PA (9 miles from Lancaster, PA)
- 1 day ago
Essential Duties & Responsibilities: Administer the highest level of quality Customer Service. For all Customer Service Representatives, this will include assisting guests over the phone....
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Manheim, PA (9 miles from Lancaster, PA)
- 4 days ago
- Manheim, PA (9 miles from Lancaster, PA)
- 4 days ago
Manheim, PA 1 DAYS AGO 21657858 Summary Manheim, PA Competitive Salary 0 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week / Day Shift...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Manchester, PA (21 miles from Lancaster, PA)
- 9 days ago
- Manchester, PA (21 miles from Lancaster, PA)
- 9 days ago
assist as needed + Other duties as assigned **Qualifications** + This is an advanced customer service role....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- New Holland, PA (13 miles from Lancaster, PA)
- 16 days ago
- New Holland, PA (13 miles from Lancaster, PA)
- 16 days ago
We are looking for a candidate with banking and customer service experience to join the Presence Bank family! Why Presence?...
Customer Service Representative Ephrata PA
- Ephrata, PA (10 miles from Lancaster, PA)
- 17 days ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 17 days ago
FLSA Status: Non-Exempt Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties: Essential Duties and...
Customer Service Representative
- Columbia, PA (8 miles from Lancaster, PA)
- 18 days ago
- Columbia, PA (8 miles from Lancaster, PA)
- 18 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....
Susquehanna Printing Company- FT Customer Service Representative Circulation
- Lancaster, PA
- 29 days ago
- Lancaster, PA
- 29 days ago
The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers....
LNS Airport- PT Customer Service Agent
- Lititz, PA (7 miles from Lancaster, PA)
- 30+ days ago
- Lititz, PA (7 miles from Lancaster, PA)
- 30+ days ago
LNS Airport- PT Customer Service Agent Job Description: At Surf Air Mobility, were transforming air mobility....
Handles customer service issues in a professional manner. Other Duties: Responsible for cleanliness of the backroom and the assigned company vehicle....
- Ephrata, PA (10 miles from Lancaster, PA)
- 30+ days ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 30+ days ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Lancaster, PA
Highest Education Level
Customer Services in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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