Customer Service Jobs in Lancaster, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Red Lion, PA (17 miles from Lancaster, PA)
- 18 hours ago
- Red Lion, PA (17 miles from Lancaster, PA)
- 18 hours ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Customer Service Representative
- Honey Brook, PA (23 miles from Lancaster, PA)
- 2 days ago
- Honey Brook, PA (23 miles from Lancaster, PA)
- 2 days ago
Other duties as assigned Qualifications This is an advanced customer service role....
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy....
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Retail Customer Service Cashier
- Middletown, PA (22 miles from Lancaster, PA)
- 6 days ago
- Middletown, PA (22 miles from Lancaster, PA)
- 6 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative
- York, PA (18 miles from Lancaster, PA)
- 6 days ago
- York, PA (18 miles from Lancaster, PA)
- 6 days ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
June 06, 2025 | Job ID: 7222 Job Summary Insurance Customer Service Representative You are an exceptional Customer Service professional who can adhere to strict deadlines....
- Parkesburg, PA (22 miles from Lancaster, PA)
- 7 days ago
- Parkesburg, PA (22 miles from Lancaster, PA)
- 7 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Representative
- Mountville, PA (6 miles from Lancaster, PA)
- 7 days ago
- Mountville, PA (6 miles from Lancaster, PA)
- 7 days ago
Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone...
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Customer Service Representative
- Mount Joy, PA (10 miles from Lancaster, PA)
- 10 days ago
- Mount Joy, PA (10 miles from Lancaster, PA)
- 10 days ago
The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone....
We are looking for a sales-oriented customer service professional to sell Shentel's broadband and television solutions while providing excellent customer service....
Customer Service Representative
- Ephrata, PA (10 miles from Lancaster, PA)
- 11 days ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 11 days ago
FLSA Status: Non-Exempt Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties: Essential Duties and...
Seasonal Customer Service Representative - Harrisburg Airport
- Middletown, PA (22 miles from Lancaster, PA)
- 14 days ago
- Middletown, PA (22 miles from Lancaster, PA)
- 14 days ago
This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Lancaster, PA
Highest Education Level
Customer Services in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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