Customer Service Jobs in Kutztown, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Reading, PA (14 miles from Kutztown, PA)
- 16 hours ago
- Reading, PA (14 miles from Kutztown, PA)
- 16 hours ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
ULINE- Customer Service Representative
- Wescosville, PA (10 miles from Kutztown, PA)
- 2 days ago
- Wescosville, PA (10 miles from Kutztown, PA)
- 2 days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love....
Retail Customer Experience Associate, Lehigh Valley - Full Time
- Whitehall, PA (16 miles from Kutztown, PA)
- 3 days ago
- Whitehall, PA (16 miles from Kutztown, PA)
- 3 days ago
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and...
Customer Service Representative
- Allentown, PA (17 miles from Kutztown, PA)
- 3 days ago
- Allentown, PA (17 miles from Kutztown, PA)
- 3 days ago
Position Overview: Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner....
Customer Service Representative
- Whitehall, PA (16 miles from Kutztown, PA)
- 4 days ago
- Whitehall, PA (16 miles from Kutztown, PA)
- 4 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Bethlehem, PA (21 miles from Kutztown, PA)
- 5 days ago
- Bethlehem, PA (21 miles from Kutztown, PA)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Bilingual
- Hereford, PA (13 miles from Kutztown, PA)
- 5 days ago
- Hereford, PA (13 miles from Kutztown, PA)
- 5 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Associate - Temporary
- Bethlehem, PA (21 miles from Kutztown, PA)
- 6 days ago
- Bethlehem, PA (21 miles from Kutztown, PA)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Macungie, PA (10 miles from Kutztown, PA)
- 6 days ago
- Macungie, PA (10 miles from Kutztown, PA)
- 6 days ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
Retail Customer Service Supervisor
- Whitehall, PA (16 miles from Kutztown, PA)
- 9 days ago
- Whitehall, PA (16 miles from Kutztown, PA)
- 9 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Representative
- Reading, PA (14 miles from Kutztown, PA)
- 12 days ago
- Reading, PA (14 miles from Kutztown, PA)
- 12 days ago
Provide feedback on the efficiency/effectiveness of the customer service processes, procedures and products; provide recommendations for improvements Assist routers and activity trip coordinators, as...
Customer Service Representative
- Slatington, PA (16 miles from Kutztown, PA)
- 12 days ago
- Slatington, PA (16 miles from Kutztown, PA)
- 12 days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
ULINE- Call Center Representative
- Trumbauersville, PA (22 miles from Kutztown, PA)
- 12 days ago
- Trumbauersville, PA (22 miles from Kutztown, PA)
- 12 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
- Emmaus, PA (14 miles from Kutztown, PA)
- 13 days ago
- Emmaus, PA (14 miles from Kutztown, PA)
- 13 days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Reading, PA (14 miles from Kutztown, PA)
- 16 days ago
- Reading, PA (14 miles from Kutztown, PA)
- 16 days ago
Are you an excellent customer service professional? Do you offer guidance, comfort, and support?...
Demographic Data for Kutztown, PA
Moving to Kutztown, PA? Find some basic demographic data about Kutztown, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Kutztown, PA
Highest Education Level
Customer Services in Kutztown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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