Customer Service Jobs in Kutztown, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Hamburg, PA (10 miles from Kutztown, PA)
- 7 hours ago
- Hamburg, PA (10 miles from Kutztown, PA)
- 7 hours ago
Proficiency in using customer service software and Microsoft Office tools. Problem-solving skills with a proactive and solution-oriented approach....
Retail Customer Service Associate
- Temple, PA (10 miles from Kutztown, PA)
- 2 days ago
- Temple, PA (10 miles from Kutztown, PA)
- 2 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 5314 Allentown Pike, Temple, PA...
Customer Service Representative $16 hourly
- Quakertown, PA (24 miles from Kutztown, PA)
- 3 days ago
- Quakertown, PA (24 miles from Kutztown, PA)
- 3 days ago
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product...
Customer Service Representative - Work From Home
- Macungie, PA (10 miles from Kutztown, PA)
- 4 days ago
- Macungie, PA (10 miles from Kutztown, PA)
- 4 days ago
FT Customer Service Representative - Work From Home Location: Macungie [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...
Remote Work- Allentown, PA (17 miles from Kutztown, PA)
- 5 days ago
- Allentown, PA (17 miles from Kutztown, PA)
- 5 days ago
goods....
Customer Service Representative
- Wernersville, PA (20 miles from Kutztown, PA)
- 5 days ago
- Wernersville, PA (20 miles from Kutztown, PA)
- 5 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Quakertown, PA (24 miles from Kutztown, PA)
- 6 days ago
- Quakertown, PA (24 miles from Kutztown, PA)
- 6 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
- Allentown, PA (17 miles from Kutztown, PA)
- 6 days ago
- Allentown, PA (17 miles from Kutztown, PA)
- 6 days ago
Documents all communication accurately within designated platform with Customer Service....
Customer Care Representative - Premier Dietary Supplements
- Allentown, PA (17 miles from Kutztown, PA)
- 7 days ago
- Allentown, PA (17 miles from Kutztown, PA)
- 7 days ago
goods....
- Reading, PA (14 miles from Kutztown, PA)
- 8 days ago
- Reading, PA (14 miles from Kutztown, PA)
- 8 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Retail Customer Experience Associate, Lehigh Valley - Full Time
- Whitehall, PA (16 miles from Kutztown, PA)
- 10 days ago
- Whitehall, PA (16 miles from Kutztown, PA)
- 10 days ago
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and...
Customer Service Representative
- Allentown, PA (17 miles from Kutztown, PA)
- 11 days ago
- Allentown, PA (17 miles from Kutztown, PA)
- 11 days ago
Position Overview: Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner....
Customer Service Representative
- Whitehall, PA (16 miles from Kutztown, PA)
- 12 days ago
- Whitehall, PA (16 miles from Kutztown, PA)
- 12 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative - Bilingual
- Hereford, PA (13 miles from Kutztown, PA)
- 13 days ago
- Hereford, PA (13 miles from Kutztown, PA)
- 13 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
- Macungie, PA (10 miles from Kutztown, PA)
- 14 days ago
- Macungie, PA (10 miles from Kutztown, PA)
- 14 days ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
Demographic Data for Kutztown, PA
Moving to Kutztown, PA? Find some basic demographic data about Kutztown, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Kutztown, PA
Highest Education Level
Customer Services in Kutztown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Wellness
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »