Customer Service Jobs in Jim Thorpe, PA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 26 Jobs

Customer Service Agent, Admin (Clerk)- 2nd Shift

  • Hazle Township, PA (15 miles from Jim Thorpe, PA)
  • 1 day ago
  • Hazle Township, PA (15 miles from Jim Thorpe, PA)
  • 1 day ago

The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation....

ULINE- Customer Service Representative

  • Wescosville, PA (24 miles from Jim Thorpe, PA)
  • 3 days ago
  • Wescosville, PA (24 miles from Jim Thorpe, PA)
  • 3 days ago

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love....

Retail Customer Experience Associate, Lehigh Valley - Full Time

  • Whitehall, PA (21 miles from Jim Thorpe, PA)
  • 3 days ago
  • Whitehall, PA (21 miles from Jim Thorpe, PA)
  • 3 days ago

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and...

Customer Experience Associate

  • Brodheadsville, PA (16 miles from Jim Thorpe, PA)
  • 4 days ago
  • Brodheadsville, PA (16 miles from Jim Thorpe, PA)
  • 4 days ago

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...

Retail Support Specialist

  • Wilkes Barre, PA (24 miles from Jim Thorpe, PA)
  • 4 days ago
  • Wilkes Barre, PA (24 miles from Jim Thorpe, PA)
  • 4 days ago

Education and Experience: Three years' experience in customer service, retail banking and/or financial operations support....

Customer Service Representative

  • Whitehall, PA (21 miles from Jim Thorpe, PA)
  • 4 days ago
  • Whitehall, PA (21 miles from Jim Thorpe, PA)
  • 4 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative - Bilingual

  • Slatington, PA (13 miles from Jim Thorpe, PA)
  • 6 days ago
  • Slatington, PA (13 miles from Jim Thorpe, PA)
  • 6 days ago

Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....

Customer Service Associate

  • Blakeslee, PA (13 miles from Jim Thorpe, PA)
  • 8 days ago
  • Blakeslee, PA (13 miles from Jim Thorpe, PA)
  • 8 days ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

Retail Customer Service Supervisor

  • Whitehall, PA (21 miles from Jim Thorpe, PA)
  • 10 days ago
  • Whitehall, PA (21 miles from Jim Thorpe, PA)
  • 10 days ago

Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....

Senior Customer Service Representative, Floating

  • Stroudsburg, PA (21 miles from Jim Thorpe, PA)
  • 12 days ago
  • Stroudsburg, PA (21 miles from Jim Thorpe, PA)
  • 12 days ago

Performs various clerical and administrative functions related to opening customer accounts. Explain banking services available to prospective customers and assist them in preparing forms. Ensure...

Customer Service Representative

  • Slatington, PA (13 miles from Jim Thorpe, PA)
  • 13 days ago
  • Slatington, PA (13 miles from Jim Thorpe, PA)
  • 13 days ago

Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....

Customer Care Representative

  • Hazle Township, PA (13 miles from Jim Thorpe, PA)
  • 19 days ago
  • Hazle Township, PA (13 miles from Jim Thorpe, PA)
  • 19 days ago

(may vary by facility) Apply today to join a team that values accuracy, collaboration, and exceptional customer service! Why Lineage?...

Insurance Customer Service Representative

  • Wilkes Barre, PA (24 miles from Jim Thorpe, PA)
  • 20 days ago
  • Wilkes Barre, PA (24 miles from Jim Thorpe, PA)
  • 20 days ago

service focus Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software Grow, with us: AssuredPartners is passionate about fueling...

Dispensary Associate - Part-time

  • Wilkes Barre, PA (24 miles from Jim Thorpe, PA)
  • 22 days ago
  • Wilkes Barre, PA (24 miles from Jim Thorpe, PA)
  • 22 days ago

Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....

Licensed Customer Service Representative

  • Wilkes Barre, PA (24 miles from Jim Thorpe, PA)
  • 23 days ago
  • Wilkes Barre, PA (24 miles from Jim Thorpe, PA)
  • 23 days ago

Maintaining industry leading service standards by providing prompt service and one call resolution.Availability and dependability to multitask between systems and job duties such as documentation,...

Demographic Data for Jim Thorpe, PA

Moving to Jim Thorpe, PA? Find some basic demographic data about Jim Thorpe, PA below.


Local
National
8,322
177
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
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Title Synonyms

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Salary for Customer Service Jobs in Jim Thorpe, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Jim Thorpe, PA offer the following education background
High School or GED
34.5%
Bachelor's Degree
25.3%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Jim Thorpe, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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