Customer Service Jobs in Ephrata, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Morgantown, PA (14 miles from Ephrata, PA)
- 4 hours ago
- Morgantown, PA (14 miles from Ephrata, PA)
- 4 hours ago
Ability to multi-task issuing credits and rebills according to policy and procedure Additional Skills & Info + High school diploma or GED required + 2+ years of manufacturing customer service experience...
- Douglassville, PA (23 miles from Ephrata, PA)
- 1 day ago
- Douglassville, PA (23 miles from Ephrata, PA)
- 1 day ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
- Reading, PA (17 miles from Ephrata, PA)
- 2 days ago
- Reading, PA (17 miles from Ephrata, PA)
- 2 days ago
Are you an excellent customer service professional? Do you offer guidance, comfort, and support?...
Customer Service Representative
- Honey Brook, PA (16 miles from Ephrata, PA)
- 2 days ago
- Honey Brook, PA (16 miles from Ephrata, PA)
- 2 days ago
Other duties as assigned Qualifications This is an advanced customer service role....
Customer Service Representative
- Lancaster, PA (10 miles from Ephrata, PA)
- 5 days ago
- Lancaster, PA (10 miles from Ephrata, PA)
- 5 days ago
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy....
- Lancaster, PA (10 miles from Ephrata, PA)
- 5 days ago
- Lancaster, PA (10 miles from Ephrata, PA)
- 5 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
- Reading, PA (17 miles from Ephrata, PA)
- 5 days ago
- Reading, PA (17 miles from Ephrata, PA)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Reading, PA (17 miles from Ephrata, PA)
- 6 days ago
- Reading, PA (17 miles from Ephrata, PA)
- 6 days ago
Provide an exceptional customer service experience....
Insurance Customer Service Representative
- Lancaster, PA (10 miles from Ephrata, PA)
- 7 days ago
- Lancaster, PA (10 miles from Ephrata, PA)
- 7 days ago
June 06, 2025 | Job ID: 7222 Job Summary Insurance Customer Service Representative You are an exceptional Customer Service professional who can adhere to strict deadlines....
Customer Service Representative
- Mountville, PA (16 miles from Ephrata, PA)
- 8 days ago
- Mountville, PA (16 miles from Ephrata, PA)
- 8 days ago
Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone...
Dispensary Associate - Part-Time
- Reading, PA (17 miles from Ephrata, PA)
- 8 days ago
- Reading, PA (17 miles from Ephrata, PA)
- 8 days ago
Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience....
- Lancaster, PA (10 miles from Ephrata, PA)
- 10 days ago
- Lancaster, PA (10 miles from Ephrata, PA)
- 10 days ago
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Dispensary Associate - Full-time
- Laureldale, PA (19 miles from Ephrata, PA)
- 10 days ago
- Laureldale, PA (19 miles from Ephrata, PA)
- 10 days ago
-Prior experience, preferably in retail and/or customer service area is a plus. -Must have prior cash handling experience....
Customer Service Representative
- Mount Joy, PA (18 miles from Ephrata, PA)
- 11 days ago
- Mount Joy, PA (18 miles from Ephrata, PA)
- 11 days ago
The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone....
FLSA Status: Non-Exempt Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties: Essential Duties and...
Demographic Data for Ephrata, PA
Moving to Ephrata, PA? Find some basic demographic data about Ephrata, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Ephrata, PA
Highest Education Level
Customer Services in Ephrata, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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