Customer Service Jobs in Brockton, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - Work From Home
- Hazleton, PA (12 miles from Brockton, PA)
- 1 day ago
- Hazleton, PA (12 miles from Brockton, PA)
- 1 day ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote WorkCustomer Service Representative
- Minersville, PA (13 miles from Brockton, PA)
- 3 days ago
- Minersville, PA (13 miles from Brockton, PA)
- 3 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Agent, Admin (Clerk)- 2nd Shift
- Hazle Township, PA (13 miles from Brockton, PA)
- 6 days ago
- Hazle Township, PA (13 miles from Brockton, PA)
- 6 days ago
The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation....
- Pottsville, PA (13 miles from Brockton, PA)
- 6 days ago
- Pottsville, PA (13 miles from Brockton, PA)
- 6 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Customer Service Representative - Bilingual
- Slatington, PA (21 miles from Brockton, PA)
- 11 days ago
- Slatington, PA (21 miles from Brockton, PA)
- 11 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative
- Slatington, PA (21 miles from Brockton, PA)
- 18 days ago
- Slatington, PA (21 miles from Brockton, PA)
- 18 days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
- Fogelsville, PA (22 miles from Brockton, PA)
- 19 days ago
- Fogelsville, PA (22 miles from Brockton, PA)
- 19 days ago
As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers....
- Hazle Township, PA (12 miles from Brockton, PA)
- 24 days ago
- Hazle Township, PA (12 miles from Brockton, PA)
- 24 days ago
(may vary by facility) Apply today to join a team that values accuracy, collaboration, and exceptional customer service! Why Lineage?...
Retail Customer Service Cashier
- Mifflinville, PA (22 miles from Brockton, PA)
- 27 days ago
- Mifflinville, PA (22 miles from Brockton, PA)
- 27 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
ULINE- Call Center Representative
- Slatington, PA (21 miles from Brockton, PA)
- 30+ days ago
- Slatington, PA (21 miles from Brockton, PA)
- 30+ days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
ULINE- Customer Service Representative
- Breinigsville, PA (24 miles from Brockton, PA)
- 30+ days ago
- Breinigsville, PA (24 miles from Brockton, PA)
- 30+ days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative
- Shoemakersville, PA (19 miles from Brockton, PA)
- 30+ days ago
- Shoemakersville, PA (19 miles from Brockton, PA)
- 30+ days ago
Customer Service Representative Shoemakersville, PA May 30, 2025 Customer Service Representative Shoemakersville, PA Do you enjoy working in a fast-paced environment?...
Customer Service Representative
- Freeland, PA (20 miles from Brockton, PA)
- 60+ days ago
- Freeland, PA (20 miles from Brockton, PA)
- 60+ days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Retail Customer Service Supervisor
- Pottsville, PA (13 miles from Brockton, PA)
- 90+ days ago
- Pottsville, PA (13 miles from Brockton, PA)
- 90+ days ago
Role models outstanding customer service....
Customer Service Representative
- Nesquehoning, PA (10 miles from Brockton, PA)
- 90+ days ago
- Nesquehoning, PA (10 miles from Brockton, PA)
- 90+ days ago
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout...
Demographic Data for Brockton, PA
Moving to Brockton, PA? Find some basic demographic data about Brockton, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Brockton, PA
Highest Education Level
Customer Services in Brockton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »