Customer Service Jobs in Allentown, PA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
ULINE- Customer Service Representative
- Slatington, PA (11 miles from Allentown, PA)
- 19 hours ago
- Slatington, PA (11 miles from Allentown, PA)
- 19 hours ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative - Bilingual
- Trumbauersville, PA (14 miles from Allentown, PA)
- 19 hours ago
- Trumbauersville, PA (14 miles from Allentown, PA)
- 19 hours ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative
- Hilltown, PA (23 miles from Allentown, PA)
- 19 hours ago
- Hilltown, PA (23 miles from Allentown, PA)
- 19 hours ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
ULINE- Call Center Representative
- Slatington, PA (11 miles from Allentown, PA)
- 28 days ago
- Slatington, PA (11 miles from Allentown, PA)
- 28 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
/19311/4d430d1d-2fe6-4469-acc0-90185bd979d1.png&z=8&s=RTL&ih_t=5%2F29%2F2025+9%3A41%3A47+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-dtc_edu&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- Hereford, PA (11 miles from Allentown, PA)
- 19 hours ago
- Hereford, PA (11 miles from Allentown, PA)
- 19 hours ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Representative
- Trexlertown, PA (7 miles from Allentown, PA)
- 2 hours ago
- Trexlertown, PA (7 miles from Allentown, PA)
- 2 hours ago
You would collaborate with various internal teams to include logistics, sales and supply chain to ensure seamless order fulfillment....
- Pennsburg, PA (15 miles from Allentown, PA)
- 4 days ago
- Pennsburg, PA (15 miles from Allentown, PA)
- 4 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Distribution Customer Service Representative
- Breinigsville, PA (11 miles from Allentown, PA)
- 5 days ago
- Breinigsville, PA (11 miles from Allentown, PA)
- 5 days ago
Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager....
Customer Service Representative
- Quakertown, PA (12 miles from Allentown, PA)
- 5 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 5 days ago
Consult with Sales Reps on all issues related to order fulfillment. Process single-instance and blanket sales orders with accurate promise, ship-by and dock dates....
service to members....
Retail Customer Experience Associate, Lehigh Valley - Full Time
- Whitehall, PA (3 miles from Allentown, PA)
- 6 days ago
- Whitehall, PA (3 miles from Allentown, PA)
- 6 days ago
Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...
goods....
goods....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate Radiology Part-Time
- Bethlehem, PA (5 miles from Allentown, PA)
- 15 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 15 days ago
The Customer Service Associate coordinates patient record activities, plays a role in patient care and customer service, communicates with departments involving patient care delays, calling verbal reports...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Allentown, PA
Highest Education Level
Customer Services in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »