Customer Service Jobs in Ontario
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Senior Customer Experience Associate - Derry & Scott, Milton (full time)
- Milton, ON
- 2 hours ago
- Milton, ON
- 2 hours ago
Wed love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience...
Bilingual (English-French) Customer Service Representative (Casual)
- Matheson, ON
- 8 hours ago
- Matheson, ON
- 8 hours ago
A team where your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Work Location: Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: 22.50 - 28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all...
Customer Experience Associate - Gloucester, ON (Greater Ottawa) - 22.5 hrs/week
- Ottawa, ON
- 11 hours ago
- Ottawa, ON
- 11 hours ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Experience Associate - Upper Middle & Walker's Line Branch - 18.75 hours/week
- Burlington, ON
- 11 hours ago
- Burlington, ON
- 11 hours ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Experience Associate - Merivale & Meadowlands, Nepean (18.75h/week)
- Nepean, ON
- 11 hours ago
- Nepean, ON
- 11 hours ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Demonstrate exceptional customer service while handling outbound calls. Any other tasks as assigned by Manager / Team Lead....
Application Deadline: 07/24/2025 Address: 476 Holland Street West Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
service experience in a fast-paced environment Proven ability to communicate effectively to promote resolution Experience with routing and dispatch is a strong asset Skills: Enthusiastic and entrepreneurial...
Retail Customer Service Coordinator Full Time Winners- Dougall Square
- Windsor, ON
- 2 days ago
- Windsor, ON
- 2 days ago
Here are some key responsibilities of the role: Supporting a culture of high-quality customer service by maintaining operational standards....
As a Customer Service Representative, whether its answering questions, assisting with transactions, or proactively connecting clients with the right team members, youll be the first line of support...
Join us and grow your career with our retail team as a customer service representative....
Customer Experience Associate - Marathon Centre Mall (26.25 hours/week, Future Opportunity)
- Marathon, ON
- 3 days ago
- Marathon, ON
- 3 days ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Experience Associate - Fergus Branch (22.50 hours/week)
- Fergus, ON
- 3 days ago
- Fergus, ON
- 3 days ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Ontario
Highest Education Level
Customer Services in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Wellness
- Loading & Unloading
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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