Customer Service Jobs in Waterloo, ON
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Experience Associate- Cambridge Business Banking Centre, 22.5 hours/week
- Cambridge, ON (12 miles from Waterloo, ON)
- 2 days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 2 days ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Service Representative
- Cambridge, ON (12 miles from Waterloo, ON)
- 2 days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 2 days ago
Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service....
Customer Service Representative
- Cambridge, ON (12 miles from Waterloo, ON)
- 3 days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 3 days ago
Application Deadline: 08/10/2025 Address: 600 Hespeler Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs...
Senior Customer Experience Associate - Clairfields Centre Branch (18.75 hours/week)
- Guelph, ON (14 miles from Waterloo, ON)
- 14 days ago
- Guelph, ON (14 miles from Waterloo, ON)
- 14 days ago
Wed love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience...
Customer Service Representative
- Breslau, ON (6 miles from Waterloo, ON)
- 16 days ago
- Breslau, ON (6 miles from Waterloo, ON)
- 16 days ago
service/sales experience •College diploma or greater •Experience in the meat industry is an asset •Excellent customer service and relationship-building skills •Strong data entry/management skills with...
Customer Service Representative
- Cambridge, ON (12 miles from Waterloo, ON)
- 28 days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 28 days ago
Customer Service Representative Parrish and Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture!...
Customer Experience Associate (Future Opportunities - Cambridge/Guelph
- Cambridge, ON (12 miles from Waterloo, ON)
- 30+ days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 30+ days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Experience Associate (Future Opportunities - Fergus, Elora, Elmira)
- Elora, ON (15 miles from Waterloo, ON)
- 30+ days ago
- Elora, ON (15 miles from Waterloo, ON)
- 30+ days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service Representative Intern
- Cambridge, ON (12 miles from Waterloo, ON)
- 30+ days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 30+ days ago
Internship Overview As a Customer Service Representative Intern at P&H Milling, youll get hands-on experience in customer service within our flour milling operations....
- Guelph, ON (14 miles from Waterloo, ON)
- 30+ days ago
- Guelph, ON (14 miles from Waterloo, ON)
- 30+ days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service & Retail Front Desk Associate
- Kitchener, ON (4 miles from Waterloo, ON)
- 60+ days ago
- Kitchener, ON (4 miles from Waterloo, ON)
- 60+ days ago
before dispatching drivers Open new accounts and service existing accounts Maintain a professional appearance and positive attitude Requirements Must have a positive attitude and customer service mindset...
Customer Experience Associate - Future Opportunities
- Kitchener, ON (4 miles from Waterloo, ON)
- 90+ days ago
- Kitchener, ON (4 miles from Waterloo, ON)
- 90+ days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Waterloo, ON
Highest Education Level
Customer Services in Waterloo, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »