Customer Service Jobs in Toronto, ON
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Coordinator Full Time - Winners/Homesense - Trafalgar
- Oakville, ON (21 miles from Toronto, ON)
- 16 hours ago
- Oakville, ON (21 miles from Toronto, ON)
- 16 hours ago
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment....
- Stouffville, ON (21 miles from Toronto, ON)
- 16 hours ago
- Stouffville, ON (21 miles from Toronto, ON)
- 16 hours ago
As a Customer Service Representative, whether its answering questions, assisting with transactions, or proactively connecting clients with the right team members, youll be the first line of support...
Bilingual (French/English) Customer Service Representative
- Mississauga, ON (14 miles from Toronto, ON)
- 16 hours ago
- Mississauga, ON (14 miles from Toronto, ON)
- 16 hours ago
Your ability to provide superior customer service, build rapport and gain the clients confidence will be critical to your success. What will you do?...
Client Service Representative - Part Time - Yonge & Sheppard
- Toronto, ON
- 1 day ago
- Toronto, ON
- 1 day ago
Service, Digital Literacy, Financial Processing, Financial Products, Online Banking, Organizational Efficiency, Teamwork...
Customer Service Representative- 12 month contract
- Mississauga, ON (14 miles from Toronto, ON)
- 1 day ago
- Mississauga, ON (14 miles from Toronto, ON)
- 1 day ago
Reporting to Customer Service Manager in our Mississauga Canada office, the Customer Service Representative- 12 month contract is responsible for responding to customer inquiries and resolve customer...
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Experience Associate - St.Clair & Via Italia (30 hours/week)
- Toronto, ON
- 1 day ago
- Toronto, ON
- 1 day ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Customer Service Representative
- Oakville, ON (21 miles from Toronto, ON)
- 1 day ago
- Oakville, ON (21 miles from Toronto, ON)
- 1 day ago
Responsibilities Delivers exceptional customer service by processing orders and responding to inquiries in a timely, professional, and courteous manner via telephone and email....
Customer Service Representative - Full Time
- Vaughan, ON (13 miles from Toronto, ON)
- 1 day ago
- Vaughan, ON (13 miles from Toronto, ON)
- 1 day ago
We are looking for a Customer Service Representative - Full Time who is passionate about food and enjoys working in a fast paced, team environment! Do you have outstanding customer service skills?...
Succeeding as a Customer Service Representative will require the following core qualifications and skills: Excellent communication and organizational skills Exceptional customer focus with strong professional...
Bilingual Customer Service Representative
- Markham, ON (14 miles from Toronto, ON)
- 2 days ago
- Markham, ON (14 miles from Toronto, ON)
- 2 days ago
Our well-established client in Markham, ON, is looking for Bilingual (French/English) Customer Service Representatives to join their company on a permanent basis, where you will solve quality service...
Client Service Representative [Hourly]
- Mississauga, ON (14 miles from Toronto, ON)
- 3 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 3 days ago
Job Location Mississauga-Dixie Rd&Matheson Employment Type Regular Weekly Hours 15 Skills Client Service, Customer Engagement, Customer Service, Teamwork...
Bilingual Customer Service Representative - Remote
- Markham, ON (14 miles from Toronto, ON)
- 3 days ago
- Markham, ON (14 miles from Toronto, ON)
- 3 days ago
Do you have a passion for customer service? Do you enjoy problem-solving? Are you a highly motivated individual seeking to launch your career and make a difference in the financial industry?...
Remote WorkJob Location Toronto-5255 Yonge (Norton Ctr Employment Type Regular Weekly Hours 15 Skills Customer Service, Digital Literacy, Financial Processing, Online Banking, Organizational Efficiency, Teamwork...
Client Service Representative - Part Time - (Cantonese/Mandarin)
- Toronto, ON
- 3 days ago
- Toronto, ON
- 3 days ago
As a Customer Service Representative, whether its answering questions, assisting with transactions, or proactively connecting clients with the right team members, youll be the first line of support...
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Toronto, ON
Highest Education Level
Customer Services in Toronto, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Typing
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »