Customer Service Jobs in Thornhill, ON

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 38 Jobs

Client Service Representative [Hourly]

Mississauga, ON (19 miles from Thornhill, ON)
11 hours ago

Mississauga, ON (19 miles from Thornhill, ON)
11 hours ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Customer Experience Associate

Woodbridge, ON (7 miles from Thornhill, ON)
11 hours ago

Woodbridge, ON (7 miles from Thornhill, ON)
11 hours ago

We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...

Retail Customer Service Coordinator Full Time Winners - Warden Woods

Scarborough, ON (9 miles from Thornhill, ON)
11 hours ago

Scarborough, ON (9 miles from Thornhill, ON)
11 hours ago

Here are some key responsibilities of the role: Supporting a culture of high-quality customer service by maintaining operational standards....

Customer Experience Associate- Liberty Village, 18.75 hours/week

Toronto, ON (10 miles from Thornhill, ON)
14 hours ago

Toronto, ON (10 miles from Thornhill, ON)
14 hours ago

Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...

Customer Care Representative

Brampton, ON (17 miles from Thornhill, ON)
15 hours ago

Brampton, ON (17 miles from Thornhill, ON)
15 hours ago

Discipline- OPS Customer Service Number of positions 1 Start Date ASAP Internal Posting deadline -Friday May 16, 2025, at 5 PM EST Are YOU our next Customer Care Representative?...

Sr. Client Service Representative

Toronto, ON (10 miles from Thornhill, ON)
1 day ago

Toronto, ON (10 miles from Thornhill, ON)
1 day ago

To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking Team, youll use your expertise in financial services products and customer service...

Customer Service Representative

Scarborough, ON (9 miles from Thornhill, ON)
2 days ago

Scarborough, ON (9 miles from Thornhill, ON)
2 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative, Investors Edge - 6 month term

Toronto, ON (10 miles from Thornhill, ON)
2 days ago

Toronto, ON (10 miles from Thornhill, ON)
2 days ago

As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately...

Customer Service Representative - Bilingual in French

Toronto, ON (10 miles from Thornhill, ON)
3 days ago

Toronto, ON (10 miles from Thornhill, ON)
3 days ago

Requisition Number : 200574 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities...

Customer Experience Associate - Brock Street & Dundas (22.5 hours/week)

Whitby, ON (24 miles from Thornhill, ON)
4 days ago

Whitby, ON (24 miles from Thornhill, ON)
4 days ago

Customer Experience Associate - St.Clair & O'Connor (22.5 hours/week)

Toronto, ON (10 miles from Thornhill, ON)
7 days ago

Toronto, ON (10 miles from Thornhill, ON)
7 days ago

Customer Service Representative - Collision

Scarborough, ON (9 miles from Thornhill, ON)
8 days ago

Scarborough, ON (9 miles from Thornhill, ON)
8 days ago

Preferred: 1 year in an auto body or similar work environment including previous customer service experience....

Bilingual Customer Service Representative

Mississauga, ON (19 miles from Thornhill, ON)
8 days ago

Mississauga, ON (19 miles from Thornhill, ON)
8 days ago

service on every call Qualifications - 2+ years in a customer service call centre role - SAP experience is required - Salesforece, nice to have - MS Office Proficiency - Typing speed of 45 WPM - Excellent...

Retail Customer Service Coordinator

Ajax, ON (20 miles from Thornhill, ON)
9 days ago

Ajax, ON (20 miles from Thornhill, ON)
9 days ago

Here are some key responsibilities of the role: Supporting a culture of high-quality customer service by maintaining operational standards....

Retail Customer Service Coordinator Full Time Winners - Cloverdale Mall

Etobicoke, ON (12 miles from Thornhill, ON)
11 days ago

Etobicoke, ON (12 miles from Thornhill, ON)
11 days ago

Here are some key responsibilities of the role: Supporting a culture of high-quality customer service by maintaining operational standards....

View all 38 jobs

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Thornhill, ON

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Thornhill, ON offer the following education background

High School or GED

35.2%

Bachelor's Degree

25.1%

Associate's Degree

15.8%

Vocational Degree or Certification

11.9%

Master's Degree

5.3%

Some College

4.2%

Some High School

1.9%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Thornhill, ON

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign

Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »

Hardware store employee smiling next to merchandise

The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »

How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »