Customer Service Jobs in Thornhill, ON

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 44 Jobs

Client Service Representative

  • Stouffville, ON (13 miles from Thornhill, ON)
  • 16 hours ago
  • Stouffville, ON (13 miles from Thornhill, ON)
  • 16 hours ago

As a Customer Service Representative, whether its answering questions, assisting with transactions, or proactively connecting clients with the right team members, youll be the first line of support...

Bilingual (French/English) Customer Service Representative

  • Mississauga, ON (19 miles from Thornhill, ON)
  • 16 hours ago
  • Mississauga, ON (19 miles from Thornhill, ON)
  • 16 hours ago

Your ability to provide superior customer service, build rapport and gain the clients confidence will be critical to your success. What will you do?...

Client Service Representative - Part Time - Yonge & Sheppard

  • Toronto, ON (10 miles from Thornhill, ON)
  • 1 day ago
  • Toronto, ON (10 miles from Thornhill, ON)
  • 1 day ago

Service, Digital Literacy, Financial Processing, Financial Products, Online Banking, Organizational Efficiency, Teamwork...

Customer Service Representative- 12 month contract

  • Mississauga, ON (19 miles from Thornhill, ON)
  • 1 day ago
  • Mississauga, ON (19 miles from Thornhill, ON)
  • 1 day ago

Reporting to Customer Service Manager in our Mississauga Canada office, the Customer Service Representative- 12 month contract is responsible for responding to customer inquiries and resolve customer...

Customer Experience Associate- Spadina and Dundas

  • Toronto, ON (10 miles from Thornhill, ON)
  • 1 day ago
  • Toronto, ON (10 miles from Thornhill, ON)
  • 1 day ago

Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...

Customer Experience Associate - St.Clair & Via Italia (30 hours/week)

  • Toronto, ON (10 miles from Thornhill, ON)
  • 1 day ago
  • Toronto, ON (10 miles from Thornhill, ON)
  • 1 day ago

Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...

Customer Service Representative - Full Time

  • Vaughan, ON (3 miles from Thornhill, ON)
  • 1 day ago
  • Vaughan, ON (3 miles from Thornhill, ON)
  • 1 day ago

We are looking for a Customer Service Representative - Full Time who is passionate about food and enjoys working in a fast paced, team environment! Do you have outstanding customer service skills?...

Client Service Representative (Regulatory)

  • Toronto, ON (10 miles from Thornhill, ON)
  • 2 days ago
  • Toronto, ON (10 miles from Thornhill, ON)
  • 2 days ago

Succeeding as a Customer Service Representative will require the following core qualifications and skills: Excellent communication and organizational skills Exceptional customer focus with strong professional...

Bilingual Customer Service Representative

  • Markham, ON (7 miles from Thornhill, ON)
  • 2 days ago
  • Markham, ON (7 miles from Thornhill, ON)
  • 2 days ago

Our well-established client in Markham, ON, is looking for Bilingual (French/English) Customer Service Representatives to join their company on a permanent basis, where you will solve quality service...

Client Service Representative [Hourly]

  • Mississauga, ON (19 miles from Thornhill, ON)
  • 3 days ago
  • Mississauga, ON (19 miles from Thornhill, ON)
  • 3 days ago

Job Location Mississauga-Dixie Rd&Matheson Employment Type Regular Weekly Hours 15 Skills Client Service, Customer Engagement, Customer Service, Teamwork...

Bilingual Customer Service Representative - Remote

  • Markham, ON (7 miles from Thornhill, ON)
  • 3 days ago
  • Markham, ON (7 miles from Thornhill, ON)
  • 3 days ago

Do you have a passion for customer service? Do you enjoy problem-solving? Are you a highly motivated individual seeking to launch your career and make a difference in the financial industry?...

Remote Work

Customer Service Representative

  • Toronto, ON (10 miles from Thornhill, ON)
  • 3 days ago
  • Toronto, ON (10 miles from Thornhill, ON)
  • 3 days ago

Job Location Toronto-5255 Yonge (Norton Ctr Employment Type Regular Weekly Hours 15 Skills Customer Service, Digital Literacy, Financial Processing, Online Banking, Organizational Efficiency, Teamwork...

Client Service Representative - Part Time - (Cantonese/Mandarin)

  • Toronto, ON (10 miles from Thornhill, ON)
  • 3 days ago
  • Toronto, ON (10 miles from Thornhill, ON)
  • 3 days ago

As a Customer Service Representative, whether its answering questions, assisting with transactions, or proactively connecting clients with the right team members, youll be the first line of support...

Customer Service Representative - Smart Vehicle Solutions Contact Centre- Call Center

  • Markham, ON (7 miles from Thornhill, ON)
  • 3 days ago
  • Markham, ON (7 miles from Thornhill, ON)
  • 3 days ago

Qualifications: Minimum 2 (two) year customer service experience, preferably in the Call Centre and/or automotive industry is preferred....

Customer Care Representative

  • Markham, ON (7 miles from Thornhill, ON)
  • 4 days ago
  • Markham, ON (7 miles from Thornhill, ON)
  • 4 days ago

Ensures standardized response processes put in place for customer service are followed. Updates these processes as required....

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Thornhill, ON

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Thornhill, ON offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Thornhill, ON
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »