Customer Service Jobs in Scarborough, ON
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Toronto, ON (9 miles from Scarborough, ON)
- 18 hours ago
- Toronto, ON (9 miles from Scarborough, ON)
- 18 hours ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
- Mississauga, ON (24 miles from Scarborough, ON)
- 1 day ago
- Mississauga, ON (24 miles from Scarborough, ON)
- 1 day ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Customer Service Representative
- Toronto, ON (9 miles from Scarborough, ON)
- 1 day ago
- Toronto, ON (9 miles from Scarborough, ON)
- 1 day ago
Application Deadline: 06/29/2025 Address: 1 Yorkgate Boulevard, Unit 149 Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies...
Customer Service Representative
- Toronto, ON (9 miles from Scarborough, ON)
- 1 day ago
- Toronto, ON (9 miles from Scarborough, ON)
- 1 day ago
Are you a customer service rockstar fluent in French and English? Join our remote team as a Bilingual Customer Service Representative!...
Remote Work/18968/363f075f-c1dd-41b5-93de-89adf9708427.png&z=8&s=RTL&ih_t=6%2F18%2F2025+3%3A14%3A29+PM&utm_medium=internal%20referrer&utm_campaign=internal---online-course-library&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Client Service Representative, Wire Transfers
- Toronto, ON (9 miles from Scarborough, ON)
- 1 day ago
- Toronto, ON (9 miles from Scarborough, ON)
- 1 day ago
Job Location 81 Bay Street, 4th Floor Employment Type Regular Weekly Hours 37.5 Skills Banking, Communication, Customer Engagement, Customer Experience (CX), Customer Service...
Part Time - Customer Care Representative (Ecommerce)
- Markham, ON (7 miles from Scarborough, ON)
- 1 day ago
- Markham, ON (7 miles from Scarborough, ON)
- 1 day ago
The eCommerce Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain...
Customer Experience Associate - Mandarin or/and Cantonese
- Markham, ON (7 miles from Scarborough, ON)
- 1 day ago
- Markham, ON (7 miles from Scarborough, ON)
- 1 day ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service Representative (Part Time)
- Aurora, ON (19 miles from Scarborough, ON)
- 1 day ago
- Aurora, ON (19 miles from Scarborough, ON)
- 1 day ago
Join us and grow your career with our retail team as a Customer Service Representative....
Future Opportunities - Customer Experience Associate - Markham/Richmond Hill
- Markham, ON (7 miles from Scarborough, ON)
- 5 days ago
- Markham, ON (7 miles from Scarborough, ON)
- 5 days ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Future Opportunities - Customer Experience Associate - Scarborough
- Scarborough, ON
- 5 days ago
- Scarborough, ON
- 5 days ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Sr. Client Service Representative
- Toronto, ON (9 miles from Scarborough, ON)
- 6 days ago
- Toronto, ON (9 miles from Scarborough, ON)
- 6 days ago
To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking Team, youll use your expertise in financial services products and customer service...
- Markham, ON (7 miles from Scarborough, ON)
- 6 days ago
- Markham, ON (7 miles from Scarborough, ON)
- 6 days ago
Ensures standardized response processes put in place for customer service are followed. Updates these processes as required....
Customer Service Representative (Onsite)
- Oshawa, ON (21 miles from Scarborough, ON)
- 6 days ago
- Oshawa, ON (21 miles from Scarborough, ON)
- 6 days ago
Job Title: Customer Service Representative (Onsite) Job Description The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...
Senior Customer Experience Associate -King & Ontario, Kitchener (26.25 hours/week)
- King, ON (18 miles from Scarborough, ON)
- 7 days ago
- King, ON (18 miles from Scarborough, ON)
- 7 days ago
Wed love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience...
French Bilingual Benefits Customer Service Representative - remote
- Toronto, ON (9 miles from Scarborough, ON)
- 8 days ago
- Toronto, ON (9 miles from Scarborough, ON)
- 8 days ago
- Call Center and Customer Service Representative (Inbound Calls) Where? - Work from home When?...
Remote WorkCustomer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Scarborough, ON
Highest Education Level
Customer Services in Scarborough, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »