Customer Service Jobs in Ottawa, ON
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Gloucester, ON (3 miles from Ottawa, ON)
- 2 days ago
- Gloucester, ON (3 miles from Ottawa, ON)
- 2 days ago
Job Location Gloucester Centre Employment Type Regular Weekly Hours 37.5 Skills Customer Service, Digital Literacy, Financial Processing, Online Banking, Organizational Efficiency, Teamwork...
Client Service Representative [Hourly]
- Richmond, ON (15 miles from Ottawa, ON)
- 2 days ago
- Richmond, ON (15 miles from Ottawa, ON)
- 2 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
- Kanata, ON (11 miles from Ottawa, ON)
- 3 days ago
- Kanata, ON (11 miles from Ottawa, ON)
- 3 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
service desk/counter WORK ENVIRONMENT The noise level in the work environment is usually moderate as normally based in an office....
Customer Service Representative - Collision
- Orleans, ON (10 miles from Ottawa, ON)
- 9 days ago
- Orleans, ON (10 miles from Ottawa, ON)
- 9 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
We are looking for Customer Service Representatives to work between May 5th and September 1, 2025....
Customer Experience Associate - Hull, Plateau - 15 hours
- Gatineau, QC (5 miles from Ottawa, ON)
- 16 days ago
- Gatineau, QC (5 miles from Ottawa, ON)
- 16 days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service Representative - Bilingual (English/French)
- Ottawa, ON
- 25 days ago
- Ottawa, ON
- 25 days ago
Reporting to the Leader, Client Service Desk - the Customer Service Representative will provide end users and client support for all Managed Security Services....
service in a high-touch environment Proficiency in Amadeus (GDS) is required Certifications: TICO (mandatory) & OPC ( if based in Quebec) Bilingual: Fluent in English and French, both written and spoken...
Remote WorkWe are looking for Bilingual Customer Service Coordinators to work in the heart of Ottawa, just west of downtown....
Do you want to grow your customer service expertise while making a real impact every day?...
Bilingual Customer Service Representative - Ottawa
- Gloucester, ON (3 miles from Ottawa, ON)
- 45+ days ago
- Gloucester, ON (3 miles from Ottawa, ON)
- 45+ days ago
to become General Insurance Licensed Qualifications - Excellent English and French communication skills - Strong computer/keyboarding skills - Previous Customer Service or Call Centre experience is...
Customer Experience Associate - Future Opportunities
- Ottawa, ON
- 60+ days ago
- Ottawa, ON
- 60+ days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
- Gatineau, QC (5 miles from Ottawa, ON)
- 90+ days ago
- Gatineau, QC (5 miles from Ottawa, ON)
- 90+ days ago
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Ottawa, ON
Highest Education Level
Customer Services in Ottawa, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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