Customer Service Jobs in North York, ON

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 44 Jobs

Customer Service Representative

  • Toronto, ON (5 miles from North York, ON)
  • 3 hours ago
  • Toronto, ON (5 miles from North York, ON)
  • 3 hours ago

Are you a customer service rockstar fluent in French and English? Join our remote team as a Bilingual Customer Service Representative!...

Remote Work

Client Service Representative, Wire Transfers

  • Toronto, ON (5 miles from North York, ON)
  • 11 hours ago
  • Toronto, ON (5 miles from North York, ON)
  • 11 hours ago

Job Location 81 Bay Street, 4th Floor Employment Type Regular Weekly Hours 37.5 Skills Banking, Communication, Customer Engagement, Customer Experience (CX), Customer Service...

Part Time - Customer Care Representative (Ecommerce)

  • Markham, ON (10 miles from North York, ON)
  • 11 hours ago
  • Markham, ON (10 miles from North York, ON)
  • 11 hours ago

The eCommerce Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain...

Customer Experience Associate - Mandarin or/and Cantonese

  • Markham, ON (10 miles from North York, ON)
  • 11 hours ago
  • Markham, ON (10 miles from North York, ON)
  • 11 hours ago

We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and...

Customer Service Representative (Part Time)

  • Aurora, ON (17 miles from North York, ON)
  • 11 hours ago
  • Aurora, ON (17 miles from North York, ON)
  • 11 hours ago

Join us and grow your career with our retail team as a Customer Service Representative....

Client Service Representative

  • Toronto, ON (5 miles from North York, ON)
  • 4 days ago
  • Toronto, ON (5 miles from North York, ON)
  • 4 days ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Future Opportunities - Customer Experience Associate - Markham/Richmond Hill

  • Markham, ON (10 miles from North York, ON)
  • 4 days ago
  • Markham, ON (10 miles from North York, ON)
  • 4 days ago

Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...

Future Opportunities - Customer Experience Associate - Scarborough

  • Scarborough, ON (8 miles from North York, ON)
  • 4 days ago
  • Scarborough, ON (8 miles from North York, ON)
  • 4 days ago

Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...

Customer Experience Associate - Lawrence & Keele (15 hours/week)

  • North York, ON
  • 4 days ago
  • North York, ON
  • 4 days ago

Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...

Sr. Client Service Representative

  • Toronto, ON (5 miles from North York, ON)
  • 4 days ago
  • Toronto, ON (5 miles from North York, ON)
  • 4 days ago

To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking Team, youll use your expertise in financial services products and customer service...

Customer Care Representative

  • Markham, ON (10 miles from North York, ON)
  • 5 days ago
  • Markham, ON (10 miles from North York, ON)
  • 5 days ago

Ensures standardized response processes put in place for customer service are followed. Updates these processes as required....

Senior Customer Experience Associate -King & Ontario, Kitchener (26.25 hours/week)

  • King, ON (14 miles from North York, ON)
  • 6 days ago
  • King, ON (14 miles from North York, ON)
  • 6 days ago

Wed love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience...

French Bilingual Benefits Customer Service Representative - remote

  • Toronto, ON (5 miles from North York, ON)
  • 7 days ago
  • Toronto, ON (5 miles from North York, ON)
  • 7 days ago

- Call Center and Customer Service Representative (Inbound Calls) Where? - Work from home When?...

Remote Work

Client Service Representative [Hourly]

  • Toronto, ON (5 miles from North York, ON)
  • 7 days ago
  • Toronto, ON (5 miles from North York, ON)
  • 7 days ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Travel and customer service agent - Remote

  • Toronto, ON (5 miles from North York, ON)
  • 9 days ago
  • Toronto, ON (5 miles from North York, ON)
  • 9 days ago

Are you passionate about travel and delivering exceptional customer service? Do you thrive in a fast-paced, fully remote setting where you can help others create memorable travel experiences?...

Remote Work

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IBM SkillsBuild
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in North York, ON

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in North York, ON offer the following education background
High School or GED
34.7%
Bachelor's Degree
25.3%
Associate's Degree
15.9%
Vocational Degree or Certification
12.0%
Master's Degree
5.4%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in North York, ON
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »