Customer Service Jobs in North Carolina

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 245 Jobs

Contact Center Customer Service Representative

  • Winston Salem, NC
  • moments ago
  • Winston Salem, NC
  • moments ago

The Contact Center Customer Service Representative participates in team activities to support service initiatives....

Customer Service Representative

  • Raleigh, NC
  • 4 hours ago
  • Raleigh, NC
  • 4 hours ago

Applicants with experience in office-based customer service will be given preference....

Aviation Front Desk Customer Service Representative

  • Morrisville, NC
  • 5 hours ago
  • Morrisville, NC
  • 5 hours ago

Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where...

Wireless Retail Sales Associate - UScellular

  • Marion, NC
  • 8 hours ago
  • Marion, NC
  • 8 hours ago

Are you someone who Has a genuine passion for helping people, making connections, and having a positive impact on everyone they meet? Desires to learn, grow, and adapt within a fast-paced,...

Customer Service Representative

  • Charlotte, NC
  • 16 hours ago
  • Charlotte, NC
  • 16 hours ago

About this role: Wells Fargo is seeking a Customer Service Representative in our Investment Contact Center (ICC)....

Pharmacy Customer Service Associate

  • Angier, NC
  • 16 hours ago
  • Angier, NC
  • 16 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Overnight Customer Service Representative

  • Cary, NC
  • 16 hours ago
  • Cary, NC
  • 16 hours ago

Store 2720823: 5801 Tryon Rd, Cary, North Carolina 27518 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Lead Customer Service Representative

  • Granite Quarry, NC
  • 16 hours ago
  • Granite Quarry, NC
  • 16 hours ago

Store 2701491: 217 S Salisbury Rd, Granite Quarry, North Carolina 28072 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer...

Customer Service Representative

  • Charlotte, NC
  • 17 hours ago
  • Charlotte, NC
  • 17 hours ago

The core responsibilities of this role include: Inbound/Outbound, Customer Service, Microsoft Word/Exel, Attention to Detail Position:(2nd) Customer Service Representative Shift:3:00pm-11:30pm, Monday-Friday...

Customer Service Representative / Project Manager

  • New Bern, NC
  • 22 hours ago
  • New Bern, NC
  • 22 hours ago

Our tight-knit team in New Bern is actively seeking a Customer Service Representative (CSR) to join us full time....

Customer Service Representative

  • Charlotte, NC
  • 22 hours ago
  • Charlotte, NC
  • 22 hours ago

service processes. - Participate in ongoing training and development opportunities to enhance skills and knowledge related to customer service and Amann Girrbach offerings....

Customer Service Representative (Loan Consultant I)

  • Shallotte, NC
  • 22 hours ago
  • Shallotte, NC
  • 22 hours ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...

Customer Service Representative

  • Morrisville, NC
  • 23 hours ago
  • Morrisville, NC
  • 23 hours ago

Requires a minimum of 0-2+ years related work experience (i.e., customer services, telephone experience)....

Customer Service Representative - PM

  • Charlotte, NC
  • 23 hours ago
  • Charlotte, NC
  • 23 hours ago

The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment....

Customer Service Representative - Patient Registration

  • Clyde, NC
  • 23 hours ago
  • Clyde, NC
  • 23 hours ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Demographic Data for North Carolina

Moving to North Carolina? Find some basic demographic data about North Carolina below.


Local
National
10,439,413
246,359

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
customer service
....................
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in North Carolina

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in North Carolina offer the following education background
High School or GED
35.0%
Bachelor's Degree
25.1%
Associate's Degree
15.8%
Vocational Degree or Certification
12.0%
Master's Degree
5.4%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in North Carolina
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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