Customer Service Jobs in Wilmington, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkThe Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Customer Service Representative
- Hampstead, NC (20 miles from Wilmington, NC)
- 6 days ago
- Hampstead, NC (20 miles from Wilmington, NC)
- 6 days ago
A Passion for Customer Service - You genuinely care about homeowners and their needs. Accountability & Ownership - You take pride in your performance and results....
Hourly, Non-Exempt 401K, Dental, Life, Medical, Vision Full-Time We are searching for an experienced Customer Service Representative at our Wilmington, NC facility....
Customer Service Representative, Full or Part Time
- Wilmington, NC
- 9 days ago
- Wilmington, NC
- 9 days ago
Store 2704578: 3739 Carolina Beach Rd, Wilmington, North Carolina 28412 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service...
Pharmacy Customer Service Associate
- Southport, NC (21 miles from Wilmington, NC)
- 11 days ago
- Southport, NC (21 miles from Wilmington, NC)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Showroom Design Consultant / Customer Service Representative
- Wilmington, NC
- 11 days ago
- Wilmington, NC
- 11 days ago
We are looking for an innovative thinker who has a passion for interior design and customer service....
Requirements: 6+ months of experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred) A quiet, distraction-free work space...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Transport storage containers to and from specified destinations, e.g., customers homes and businesses local routes only....
Customer Service Representative
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 20 days ago
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 20 days ago
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 412 S College Rd, Wilmington, NC...
Retail Customer Service Representative
- Leland, NC (7 miles from Wilmington, NC)
- 30+ days ago
- Leland, NC (7 miles from Wilmington, NC)
- 30+ days ago
The Ideal Retail Customer Service Representative Candidate Will Have: Previous customer service or sales experience in a retail environment Exceptional customer service skills Ability to translate customer...
Lead Customer Service Representative, Full or Part Time
- Southport, NC (21 miles from Wilmington, NC)
- 45+ days ago
- Southport, NC (21 miles from Wilmington, NC)
- 45+ days ago
Store 2720467: 1130 N Howe St, Southport, North Carolina 28461 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Demographic Data for Wilmington, NC
Moving to Wilmington, NC? Find some basic demographic data about Wilmington, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Wilmington, NC
Highest Education Level
Customer Services in Wilmington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Typing
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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