Customer Service Jobs in Wilmington, NC

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 24 Jobs

Remote Customer Service Representative

  • Wilmington, NC
  • 1 hour ago
  • Wilmington, NC
  • 1 hour ago

Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...

Remote Work

Customer Service Associate ( Draft for cloning)

  • Wilmington, NC
  • 4 days ago
  • Wilmington, NC
  • 4 days ago

The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....

Customer Service Representative

  • Hampstead, NC (20 miles from Wilmington, NC)
  • 6 days ago
  • Hampstead, NC (20 miles from Wilmington, NC)
  • 6 days ago

A Passion for Customer Service - You genuinely care about homeowners and their needs. Accountability & Ownership - You take pride in your performance and results....

Customer Service Representative

  • Wilmington, NC
  • 6 days ago
  • Wilmington, NC
  • 6 days ago

Hourly, Non-Exempt 401K, Dental, Life, Medical, Vision Full-Time We are searching for an experienced Customer Service Representative at our Wilmington, NC facility....

Customer Service Representative, Full or Part Time

  • Wilmington, NC
  • 9 days ago
  • Wilmington, NC
  • 9 days ago

Store 2704578: 3739 Carolina Beach Rd, Wilmington, North Carolina 28412 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service...

Pharmacy Customer Service Associate

  • Southport, NC (21 miles from Wilmington, NC)
  • 11 days ago
  • Southport, NC (21 miles from Wilmington, NC)
  • 11 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Showroom Design Consultant / Customer Service Representative

  • Wilmington, NC
  • 11 days ago
  • Wilmington, NC
  • 11 days ago

We are looking for an innovative thinker who has a passion for interior design and customer service....

Customer Experience Associate

  • Wilmington, NC
  • 16 days ago
  • Wilmington, NC
  • 16 days ago

Requirements: 6+ months of experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred) A quiet, distraction-free work space...

Customer Service Associate

  • Wilmington, NC
  • 17 days ago
  • Wilmington, NC
  • 17 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

U-Box Customer Care Representative (CDL)

  • Wilmington, NC
  • 18 days ago
  • Wilmington, NC
  • 18 days ago

Transport storage containers to and from specified destinations, e.g., customers homes and businesses local routes only....

Customer Service Representative

  • Castle Hayne, NC (6 miles from Wilmington, NC)
  • 20 days ago
  • Castle Hayne, NC (6 miles from Wilmington, NC)
  • 20 days ago

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....

Customer Service Associate - Temporary

  • Wilmington, NC
  • 21 days ago
  • Wilmington, NC
  • 21 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Associate

  • Wilmington, NC
  • 26 days ago
  • Wilmington, NC
  • 26 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 412 S College Rd, Wilmington, NC...

Retail Customer Service Representative

  • Leland, NC (7 miles from Wilmington, NC)
  • 30+ days ago
  • Leland, NC (7 miles from Wilmington, NC)
  • 30+ days ago

The Ideal Retail Customer Service Representative Candidate Will Have: Previous customer service or sales experience in a retail environment Exceptional customer service skills Ability to translate customer...

Lead Customer Service Representative, Full or Part Time

  • Southport, NC (21 miles from Wilmington, NC)
  • 45+ days ago
  • Southport, NC (21 miles from Wilmington, NC)
  • 45+ days ago

Store 2720467: 1130 N Howe St, Southport, North Carolina 28461 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...

Demographic Data for Wilmington, NC

Moving to Wilmington, NC? Find some basic demographic data about Wilmington, NC below.


Local
National
207,386
7,525
Large

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Wilmington, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Wilmington, NC offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Wilmington, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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