Customer Service Jobs in Wilmington, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Pharmacy Customer Service Associate
- Southport, NC (21 miles from Wilmington, NC)
- 3 days ago
- Southport, NC (21 miles from Wilmington, NC)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Lead Customer Service Representative, Full or Part Time
- Southport, NC (21 miles from Wilmington, NC)
- 3 days ago
- Southport, NC (21 miles from Wilmington, NC)
- 3 days ago
Store 2720467: 1130 N Howe St, Southport, North Carolina 28461 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkService Center Wilmington - Market Street JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Job Description: Customer Service Representatives ensure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquires....
Overnight Customer Service Representative
- Southport, NC (21 miles from Wilmington, NC)
- 27 days ago
- Southport, NC (21 miles from Wilmington, NC)
- 27 days ago
Store 2720467: 1130 N Howe St, Southport, North Carolina 28461 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
You are directly responsible for the customer service experience. It is your responsibility to assist any customer that comes through the door in a professional and timely manner....
Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 412 S College Rd, Wilmington, NC...
Customer Service Representative, Full or Part Time
- Hampstead, NC (20 miles from Wilmington, NC)
- 30+ days ago
- Hampstead, NC (20 miles from Wilmington, NC)
- 30+ days ago
Store 2706486: 15075 US Hwy 17, Hampstead, North Carolina 28443 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Southport, NC (21 miles from Wilmington, NC)
- 30+ days ago
- Southport, NC (21 miles from Wilmington, NC)
- 30+ days ago
Store 2720467: 1130 N Howe St, Southport, North Carolina 28461 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Lead Customer Service Representative
- Hampstead, NC (20 miles from Wilmington, NC)
- 30+ days ago
- Hampstead, NC (20 miles from Wilmington, NC)
- 30+ days ago
Store 2706486: 15075 US Hwy 17, Hampstead, North Carolina 28443 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Lead Customer Service Representative, Full or Part Time
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 30+ days ago
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 30+ days ago
Store 2720915: 5717 Castle Hayne Rd, Castle Hayne, North Carolina 28429 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer...
Demographic Data for Wilmington, NC
Moving to Wilmington, NC? Find some basic demographic data about Wilmington, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Wilmington, NC
Highest Education Level
Customer Services in Wilmington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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