Customer Service Jobs in Shelby, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate Job
- Marion, NC (23 miles from Shelby, NC)
- 1 day ago
- Marion, NC (23 miles from Shelby, NC)
- 1 day ago
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
- Forest City, NC (14 miles from Shelby, NC)
- 7 days ago
- Forest City, NC (14 miles from Shelby, NC)
- 7 days ago
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Retail Customer Service Cashier
- Marion, NC (23 miles from Shelby, NC)
- 9 days ago
- Marion, NC (23 miles from Shelby, NC)
- 9 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Pharmacy Customer Service Associate
- Lincolnton, NC (22 miles from Shelby, NC)
- 12 days ago
- Lincolnton, NC (22 miles from Shelby, NC)
- 12 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Medical Equipment Customer Service Representative
- Lincolnton, NC (22 miles from Shelby, NC)
- 17 days ago
- Lincolnton, NC (22 miles from Shelby, NC)
- 17 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Associate - Emergency Services Support - Spindale, North Carolina
- Spindale, NC (16 miles from Shelby, NC)
- 21 days ago
- Spindale, NC (16 miles from Shelby, NC)
- 21 days ago
service jobs in Spindale, NC, join us as an emergency support customer service associate in Spindale....
- Marion, NC (23 miles from Shelby, NC)
- 26 days ago
- Marion, NC (23 miles from Shelby, NC)
- 26 days ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Store 2720395: 3600 W Dixon Blvd, Shelby, North Carolina 28152 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Lead Customer Service Representative, Full or Part Time
- Lincolnton, NC (22 miles from Shelby, NC)
- 45+ days ago
- Lincolnton, NC (22 miles from Shelby, NC)
- 45+ days ago
Store 2723956: 1627 E Main St, Lincolnton, North Carolina 28092 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Agent - First Responder Network Support - Spindale, North Carolina
- Spindale, NC (16 miles from Shelby, NC)
- 60+ days ago
- Spindale, NC (16 miles from Shelby, NC)
- 60+ days ago
, preferably in customer service in a call center environment....
Customer Service Representative
- Kings Mountain, NC (18 miles from Shelby, NC)
- 60+ days ago
- Kings Mountain, NC (18 miles from Shelby, NC)
- 60+ days ago
Store 2723970: 305 Cleveland Ave, Kings Mountain, North Carolina 28086 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative - Patient Registration
- Rutherfordton, NC (22 miles from Shelby, NC)
- 90+ days ago
- Rutherfordton, NC (22 miles from Shelby, NC)
- 90+ days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Representative
- Kings Mountain, NC (18 miles from Shelby, NC)
- 90+ days ago
- Kings Mountain, NC (18 miles from Shelby, NC)
- 90+ days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Work is performed under the moderate supervision of the Customer Service Manager and Customer Service Payment Supervisor....
Demographic Data for Shelby, NC
Moving to Shelby, NC? Find some basic demographic data about Shelby, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Shelby, NC
Highest Education Level
Customer Services in Shelby, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »