Customer Service Jobs in Rockwell, NC

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 33 Jobs

Customer Service Associate - Temporary

  • Concord, NC (10 miles from Rockwell, NC)
  • 13 hours ago
  • Concord, NC (10 miles from Rockwell, NC)
  • 13 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Huntersville, NC (23 miles from Rockwell, NC)
  • 15 hours ago
  • Huntersville, NC (23 miles from Rockwell, NC)
  • 15 hours ago

Performs a range of administrative and customer service tasks, providing valuable support to the hospital....

Customer Service Associate

  • China Grove, NC (8 miles from Rockwell, NC)
  • 1 day ago
  • China Grove, NC (8 miles from Rockwell, NC)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative & Delivery Drivers

  • Huntersville, NC (23 miles from Rockwell, NC)
  • 2 days ago
  • Huntersville, NC (23 miles from Rockwell, NC)
  • 2 days ago

Job #1: Taste of Buffalo Pizzeria is seeking a customer service representative, to greet and communicate with customers, answer phones, take orders, and process payments at our growing pizzeria....

Retail Customer Service Associate

  • Kannapolis, NC (12 miles from Rockwell, NC)
  • 4 days ago
  • Kannapolis, NC (12 miles from Rockwell, NC)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2421 Supercenter Dr Ne, Kannapolis...

Pharmacy Customer Service Associate

  • Lexington, NC (20 miles from Rockwell, NC)
  • 9 days ago
  • Lexington, NC (20 miles from Rockwell, NC)
  • 9 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Concord, NC (10 miles from Rockwell, NC)
  • 15 days ago
  • Concord, NC (10 miles from Rockwell, NC)
  • 15 days ago

Essential Skills 3-4 years of experience in customer service within a manufacturing company similar to metals/materials....

Sr Customer Service Representative

  • Salisbury, NC (13 miles from Rockwell, NC)
  • 21 days ago
  • Salisbury, NC (13 miles from Rockwell, NC)
  • 21 days ago

This role provides guidance and advice to less experienced Customer Service Representatives....

Customer Service Sales Associate

  • Cornelius, NC (24 miles from Rockwell, NC)
  • 22 days ago
  • Cornelius, NC (24 miles from Rockwell, NC)
  • 22 days ago

The Customer Service and Sales Associate consults with customers on their Hertz rental....

Customer Service Representative a Financial Services

  • Concord, NC (10 miles from Rockwell, NC)
  • 26 days ago
  • Concord, NC (10 miles from Rockwell, NC)
  • 26 days ago

As a Customer Service Representative - Financial Services, working onsite in Concord, NC you'll be a part of bringing humanity to business. #experienceTTEC....

Customer Service Associate Job

  • Kannapolis, NC (12 miles from Rockwell, NC)
  • 27 days ago
  • Kannapolis, NC (12 miles from Rockwell, NC)
  • 27 days ago

Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...

Customer Service Representative

  • Cornelius, NC (24 miles from Rockwell, NC)
  • 27 days ago
  • Cornelius, NC (24 miles from Rockwell, NC)
  • 27 days ago

Store 2703270: 18635 Old Statesville Rd, Cornelius, North Carolina 28031 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...

Customer Service Representative

  • Cornelius, NC (24 miles from Rockwell, NC)
  • 29 days ago
  • Cornelius, NC (24 miles from Rockwell, NC)
  • 29 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Remote Customer Service Representative

  • Concord, NC (10 miles from Rockwell, NC)
  • 30+ days ago
  • Concord, NC (10 miles from Rockwell, NC)
  • 30+ days ago

Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...

Remote Work

Amazon Locker+ Customer Service Associate

  • Huntersville, NC (23 miles from Rockwell, NC)
  • 30+ days ago
  • Huntersville, NC (23 miles from Rockwell, NC)
  • 30+ days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Demographic Data for Rockwell, NC

Moving to Rockwell, NC? Find some basic demographic data about Rockwell, NC below.


Local
National
10,855
185
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
....................

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Rockwell, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Rockwell, NC offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Rockwell, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »