Customer Service Jobs in Matthews, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Walgreens
- Pineville, NC (11 miles from Matthews, NC)
- 10 hours ago
- Pineville, NC (11 miles from Matthews, NC)
- 10 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In Person- Aaron's
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service....
In PersonPharmacy Customer Service Associate
- Walgreens
- Rock Hill, SC (22 miles from Matthews, NC)
- 6 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In PersonCustomer Service Associate - Part time
- Bass Pro Shops
- Concord, NC (22 miles from Matthews, NC)
- 7 days ago
- Concord, NC (22 miles from Matthews, NC)
- 7 days ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
In Person Part TimeProvides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In Person TemporaryCustomer Service Representative
- Border States Electric
- Charlotte, NC (13 miles from Matthews, NC)
- 8 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 8 days ago
Skills and Abilities Excellent customer service skills include being competent, accurate, responsive and engaged....
In PersonCustomer Service Representative - Atlas Copco India
- Atlas Copco (India) Ltd.
- Rock Hill, SC (22 miles from Matthews, NC)
- 10 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 10 days ago
Customer Service Representative Apply now Your role As a Customer Service Representative, your mission is to provide aspects of customer service to end users and distributors, ensuring that the company...
HybridWalk-in Interviews Daily / 9 AM to 4 PM Monday through Friday - Customer Service Associate
- Big Lots.
- Concord, NC (22 miles from Matthews, NC)
- 11 days ago
- Concord, NC (22 miles from Matthews, NC)
- 11 days ago
Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers....
In PersonCustomer Service Representative
- Atlas Copco
- Rock Hill, SC (22 miles from Matthews, NC)
- 12 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 12 days ago
Your role As a Customer Service Representative, your mission is to provide aspects of customer service to end users and distributors, ensuring that the company business goals of growth, market share...
In PersonAlly Invest - Trading and Client Service Representative - Series 7 & 63
- Ally
- Charlotte, NC (13 miles from Matthews, NC)
- 12 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 12 days ago
Provide excellent customer service in a professional manner....
Remote HybridAlterations Customer Service Representative
- David's Bridal
- Charlotte, NC (13 miles from Matthews, NC)
- 13 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 13 days ago
Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls...
In Person Part TimeCustomer Service Representative
- MasterBrand Cabinets
- Charlotte, NC (13 miles from Matthews, NC)
- 13 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 13 days ago
Job Description The Customer Service Associate is responsible for all required service and warranty calls for their designated builder accounts....
In Person- DollarTree
- Rock Hill, SC (22 miles from Matthews, NC)
- 14 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 14 days ago
Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position....
In PersonRetail Customer Service Manager PT
- Michaels Stores
- Matthews, NC
- 14 days ago
- Matthews, NC
- 14 days ago
Deliver friendly customer service....
In Person Part Time- Michaels
- Charlotte, NC (13 miles from Matthews, NC)
- 15 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 15 days ago
Store - CHLT-PARK ROAD, NCDeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
In PersonDemographic Data for Matthews, NC
Moving to Matthews, NC? Find some basic demographic data about Matthews, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Matthews, NC
Highest Education Level
Customer Services in Matthews, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Discretion
- Inbound
- Courteous
- Willingness To Learn
- Bathroom Remodeling
- Dusting
- Asset Protection
- First In, First Out
- Restocking
- Replenishing
- Merchandising
- Customer Support
- Pulling
- Cashier Skills
- Loading & Unloading
- Wellness
- Housekeeping
- Customer Satisfaction
- Retail
- Energetic
- Reimbursement
- Relationship Management
- Decision Making
- Military Background
- High School Diploma
- Driving
- Customer Relations
- Friendliness
- Inventory Management
- Policy Development
- Filing
- Telephone Skills
- Multitasking
- Sales
- Microsoft Excel
- Scheduling
- Staff Supervision
- Teamwork
- Microsoft Office
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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