Customer Service Jobs in Matthews, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - PT
- Charlotte, NC (13 miles from Matthews, NC)
- 24 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 24 days ago
service....
Customer Service Representative (Remote)
- Fort Mill, SC (17 miles from Matthews, NC)
- 8 hours ago
- Fort Mill, SC (17 miles from Matthews, NC)
- 8 hours ago
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers....
Remote WorkRetail Customer Service Representative/Cashier - Part Time
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS - PART TIME....
Customer Service Representative
- Monroe, NC (8 miles from Matthews, NC)
- 11 hours ago
- Monroe, NC (8 miles from Matthews, NC)
- 11 hours ago
If you're adaptable, tech-savvy, and thrive on delivering excellent customer service by phone, apply today!...
/23101/track.gif&z=8&s=RTL&ih_t=6%2F11%2F2025+5%3A06%3A56+AM&utm_medium=internal%20referrer&utm_campaign=grocery-outlet---ceda-profile&utm_content=grocery-outlet&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Success Representative, Compressor Technique - Rock Hill, SC
- Rock Hill, SC (22 miles from Matthews, NC)
- 11 hours ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 11 hours ago
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...
Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 11 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 11 hours ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
Customer Service Representative (Bilingual: Spanish/English) On-Site
- Charlotte, NC (13 miles from Matthews, NC)
- 18 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 18 hours ago
Job Title: Customer Service Representative (Bilingual: Spanish/English) On-Site Job Description The Bilingual Customer Service Representative engages with customers through inbound and outbound calls...
PartTime Customer Service Associate Pro Weekend
- Charlotte, NC (13 miles from Matthews, NC)
- 18 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 18 hours ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
POSITION SUMMARY: A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization....
Pharmacy Customer Service Associate
- Concord, NC (22 miles from Matthews, NC)
- 1 day ago
- Concord, NC (22 miles from Matthews, NC)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Cashier
- Fort Mill, SC (17 miles from Matthews, NC)
- 1 day ago
- Fort Mill, SC (17 miles from Matthews, NC)
- 1 day ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Associate Job
- Rock Hill, SC (22 miles from Matthews, NC)
- 1 day ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 1 day ago
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
Customer Service Representative - UniFirst
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
Healthcare Customer Service Representative - Starts 7/07
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
Join a large non-profit Healthcare system based in MN! Job Description This position is responsible to apply knowledge of the company's business, products, members and operations to accurately and...
Remote WorkSpanish Bilingual Customer Service Representative
- Monroe, NC (8 miles from Matthews, NC)
- 3 days ago
- Monroe, NC (8 miles from Matthews, NC)
- 3 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Demographic Data for Matthews, NC
Moving to Matthews, NC? Find some basic demographic data about Matthews, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Matthews, NC
Highest Education Level
Customer Services in Matthews, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »