Customer Service Jobs in Matthews, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - PT
- Charlotte, NC (13 miles from Matthews, NC)
- 8 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 8 days ago
service....
Customer Service Representative - FT
- Charlotte, NC (13 miles from Matthews, NC)
- 9 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 9 days ago
service....
Customer Success Representative (Part-Time)
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
Preferred Qualifications: Previous customer service or administrative experience, particularly in a fast-paced or event-driven environment....
Remote WorkCustomer Service Representative
- Rock Hill, SC (22 miles from Matthews, NC)
- 11 hours ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 11 hours ago
Skills and Requirements 5+ years in customer service-related field Excellent phone skills and ability to communicate with customers Computer savvy oAbility to work with multitask with multiple computer...
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Associate Customer Service Representative Everyday Banking
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking....
Customer Service Representative - Veterinary Radiation Therapy & Medical Oncology
- Matthews, NC
- 1 day ago
- Matthews, NC
- 1 day ago
We are currently seeking a dedicated and compassionate Customer Service Representative (CSR) to support our Radiation Therapy and Medical Oncology departments....
Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
Overview InteLogix is seeking a Customer Service Representative to join our organization....
- Pineville, NC (11 miles from Matthews, NC)
- 2 days ago
- Pineville, NC (11 miles from Matthews, NC)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Leader (Front End Leader)
- Charlotte, NC (13 miles from Matthews, NC)
- 3 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 3 days ago
We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)....
Liftline Customer Service Representative
- Fort Mill, SC (17 miles from Matthews, NC)
- 3 days ago
- Fort Mill, SC (17 miles from Matthews, NC)
- 3 days ago
This position will be responsible for performing the daily duties and functions of the LiftLine Customer Service Center with a primary focus involving the areas of Customer Service, Vendor Relations...
Relief Customer Service Representative Driver
- Charlotte, NC (13 miles from Matthews, NC)
- 4 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 4 days ago
The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements....
- Charlotte, NC (13 miles from Matthews, NC)
- 4 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 4 days ago
The Customer Service Associate is critical in ensuring we meet that goal....
PRN Client Service Representative
- Rock Hill, SC (22 miles from Matthews, NC)
- 4 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 4 days ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
Sales & Customer Service Associate - Rea Farms
- Charlotte, NC (13 miles from Matthews, NC)
- 4 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 4 days ago
Overview Where Better Careers Begin!Massage Envy Rea Farms: 9905 Sandy Rock Place, Charlotte, NC 28277Do you have a passion for helping others? At the Massage Envy Rea Farms franchise, wesupport...
Customer Success Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 4 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 4 days ago
service experience Empathetic listening skills to understand and relate to customer concerns Excellent problem solving and time management skills Maintain a high level of product knowledge, including...
Demographic Data for Matthews, NC
Moving to Matthews, NC? Find some basic demographic data about Matthews, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Matthews, NC
Highest Education Level
Customer Services in Matthews, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Forklift
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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