Customer Service Jobs in Matthews, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate (part-time)
- Concord, NC (22 miles from Matthews, NC)
- 10 hours ago
- Concord, NC (22 miles from Matthews, NC)
- 10 hours ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
CharMeck 311 Customer Service Representative (CSR)
- Charlotte, NC (13 miles from Matthews, NC)
- 11 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 11 hours ago
CSRs are required to provide a stellar level of customer service and satisfaction with each contact....
Customer Service Associate (part-time)
- Charlotte, NC (13 miles from Matthews, NC)
- 11 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 11 hours ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE
- Charlotte, NC (13 miles from Matthews, NC)
- 13 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 13 hours ago
Customer Service Experience Preferred. Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills....
Customer Service Associate- Commercial Mortgage Servicing
- Charlotte, NC (13 miles from Matthews, NC)
- 20 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 20 hours ago
About this role: Wells Fargo is seeking a Customer Service Associate within Commercial Mortgage Servicing....
Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 21 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 21 hours ago
Job Description The Rep, Customer Service II reports to the Supervisor, Sales Operations Builder....
Part Time Customer Service and Sales Associate
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
The Part Time Customer Service & Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our...
- Rock Hill, SC (22 miles from Matthews, NC)
- 1 day ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 1 day ago
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service....
Customer Service Associate - Temporary
- Huntersville, NC (24 miles from Matthews, NC)
- 1 day ago
- Huntersville, NC (24 miles from Matthews, NC)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Lancaster, SC (21 miles from Matthews, NC)
- 2 days ago
- Lancaster, SC (21 miles from Matthews, NC)
- 2 days ago
L, Lancaster, South Carolina 29720 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative....
- Mint Hill, NC (7 miles from Matthews, NC)
- 2 days ago
- Mint Hill, NC (7 miles from Matthews, NC)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Flexible Customer Service Associate
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers....
2nd Shift Veterinary Client Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
Experience in customer service. Excellent written and verbal communication skills....
Amazon Locker+ Customer Service Associate
- Huntersville, NC (24 miles from Matthews, NC)
- 2 days ago
- Huntersville, NC (24 miles from Matthews, NC)
- 2 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Pharmacy Customer Service Associate
- Rock Hill, SC (22 miles from Matthews, NC)
- 2 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Demographic Data for Matthews, NC
Moving to Matthews, NC? Find some basic demographic data about Matthews, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Matthews, NC
Highest Education Level
Customer Services in Matthews, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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