Customer Service Jobs in Kannapolis, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - PT Choice
- Charlotte, NC (21 miles from Kannapolis, NC)
- 60+ days ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 60+ days ago
service....
- Charlotte, NC (21 miles from Kannapolis, NC)
- 2 hours ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 2 hours ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Customer Service Agent - CLT (Part-Time)
- Charlotte, NC (21 miles from Kannapolis, NC)
- 8 hours ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 8 hours ago
Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents....
Customer Service Representative
- Charlotte, NC (21 miles from Kannapolis, NC)
- 9 hours ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 9 hours ago
The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....
Transportation Customer Service Representative
- Salisbury, NC (19 miles from Kannapolis, NC)
- 9 hours ago
- Salisbury, NC (19 miles from Kannapolis, NC)
- 9 hours ago
QCI is seeking an experienced Customer Service Representative (CSR) to join our team in Salisbury, NC! Quality Carriers, Inc....
Customer Service Representative
- Charlotte, NC (21 miles from Kannapolis, NC)
- 11 hours ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 11 hours ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...
Customer Experience Associate - FT
- Charlotte, NC (21 miles from Kannapolis, NC)
- 12 hours ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 12 hours ago
You also will assist in improving customer service performance by maintaining records of interactions, resolutions and escalations to help identify trends and collaborate with leadership to improve...
Customer Service Representative
- Cornelius, NC (11 miles from Kannapolis, NC)
- 1 day ago
- Cornelius, NC (11 miles from Kannapolis, NC)
- 1 day ago
We are looking to add a Customer Service Representative to our team at Camp Wagging Tails!...
Part Time - Customer Service Associate - Tool Rental - Flexible
- Concord, NC (11 miles from Kannapolis, NC)
- 1 day ago
- Concord, NC (11 miles from Kannapolis, NC)
- 1 day ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
Retail Customer Service Representative/Cashier - Part Time
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS - PART TIME....
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
service....
Customer Service Representative
- Midland, NC (19 miles from Kannapolis, NC)
- 1 day ago
- Midland, NC (19 miles from Kannapolis, NC)
- 1 day ago
CUSTOMER SERVICE & CALL CENTER MAY 08, 2025 Customer Service Representative Type Contract Location Midland, NC Salary $20.00/hour Job ID AG342059 Openwork is hiring a Customer Service Representative...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Bilingual Customer Care Representative (Spanish/English) - Charlotte, NC (Full Time)
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications. Must be bilingual and fluent in Spanish and English....
Customer Care Representative - Charlotte, NC (Full Time)
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications....
Demographic Data for Kannapolis, NC
Moving to Kannapolis, NC? Find some basic demographic data about Kannapolis, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Kannapolis, NC
Highest Education Level
Customer Services in Kannapolis, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Wellness
- Complaint Resolution
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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