Customer Service Jobs in Hickory, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate Job
- Lincolnton, NC (21 miles from Hickory, NC)
- 13 days ago
- Lincolnton, NC (21 miles from Hickory, NC)
- 13 days ago
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2435 Us Highway 70 Se, Hickory,...
Store 2723958: 2853 N Center St, Hickory, North Carolina 28601 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
/19300/f07371e6-c1d3-4ee2-beed-850b296ffa0e.png&z=8&s=RTL&ih_t=5%2F28%2F2025+3%3A07%3A10+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Lead Customer Service Representative
- Newton, NC (10 miles from Hickory, NC)
- 18 days ago
- Newton, NC (10 miles from Hickory, NC)
- 18 days ago
Store 2723024: 521 Southwest Blvd, Newton, North Carolina 28658 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Store 2723954: 2350 Hwy 70 SE, Hickory, North Carolina 28602 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Lead Customer Service Representative, Full or Part Time
- Lincolnton, NC (21 miles from Hickory, NC)
- 18 days ago
- Lincolnton, NC (21 miles from Hickory, NC)
- 18 days ago
Store 2723956: 1627 E Main St, Lincolnton, North Carolina 28092 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Retail Customer Service Cashier
- Newton, NC (10 miles from Hickory, NC)
- 30+ days ago
- Newton, NC (10 miles from Hickory, NC)
- 30+ days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Lead Customer Service Representative
- Conover, NC (7 miles from Hickory, NC)
- 60+ days ago
- Conover, NC (7 miles from Hickory, NC)
- 60+ days ago
Store 2723021: 903 N Nc 16 Hwy, Conover, North Carolina 28613 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative
- Conover, NC (7 miles from Hickory, NC)
- 60+ days ago
- Conover, NC (7 miles from Hickory, NC)
- 60+ days ago
Store 2723025: 1612 Conover Blvd E, Conover, North Carolina 28613 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Hickory, NC
Moving to Hickory, NC? Find some basic demographic data about Hickory, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Hickory, NC
Highest Education Level
Customer Services in Hickory, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »