Customer Service Jobs in Gastonia, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Bilingual Spanish Customer Service Representative - Remote
- Charlotte, NC (22 miles from Gastonia, NC)
- 23 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 23 hours ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkCustomer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
In this role you will: Greet customers and provide customer service to clients via phone, email, or in-person visits. Manage communication with print requests....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
We are looking to add a Customer Service Representative to our team at Pet Palace Charlotte South!...
Customer Service Representative, Full or Part Time
- Fort Mill, SC (19 miles from Gastonia, NC)
- 2 days ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 2 days ago
Store 2705963: 1766 Hwy 160 W, Fort Mill, South Carolina 29708 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
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Customer Service Associate Warehouse Lending- Collateral Monitoring
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
services Provide information to managers as well as internal and external customers to resolve customer issues Required Qualifications: 6+ months of Customer Service, Financial Services or Contact...
Customer Service Associate Warehouse Lending
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
About this role: Wells Fargo is seeking a Warehouse Lending Customer Service Associate within CIB Warehouse Lending Operations....
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
About this role: Wells Fargo is seeking a Customer Service Associate within Commercial Mortgage Servicing....
Sales & Customer Service Associate
- Denver, NC (22 miles from Gastonia, NC)
- 2 days ago
- Denver, NC (22 miles from Gastonia, NC)
- 2 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
problems Strong organizational, communication, attention to detail and time management skills Establish priorities, work independently, and proceed with objectives with minimal supervision Strong customer-service...
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
Location: Charlotte, NC Position: Customer Service Representative Duration: 12-18 months Job Description: Must Haves: 3-5+ years experience with customer service in enterprise banking or financial call...
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Shop Care Customer Service Representative (CSR)
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
Shop Care Customer Service Representative (CSR) Safelite Auto Glass paid time off, tuition reimbursement, 401(k), remote work United States, North Carolina, Charlotte 1301 Carrier Drive (Show on map...
Remote WorkRetail Customer Service Associate
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Representative (Remote)
- Fort Mill, SC (19 miles from Gastonia, NC)
- 4 days ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 4 days ago
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers....
Remote WorkCustomer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Gastonia, NC
Highest Education Level
Customer Services in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Filing
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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